Accessibility Enabler AW
Web Accessibility Solution for Shopify
Rating
4.7
feedback
65
chart
#5,050
All reviews
Review RSS Feed
Sept. 20, 2019
Awesome fast attentive support. Five Star Service. Support is the absolute necessity when considering an app. Good set of enabling tools for visitors to adjust the look of your site to be more readable for the vision impaired. Lacks a reader/read out loud read function like a competitor has But pluses are that the suite of tools is more comprehensive and it offers really good customization features. It Installed with no problems and now after full operation for nearly 2 weeks I know I can recommend this app to anyone who wants to add another dimension of access and customer service to their site. I do not like that there is no automatic monthly billing like with the other apps have installed. You can purchase for a year for convenience, but the cost is higher.
March 15, 2019
What in the world?! They force you to authorize them to charge you $3,600 !! Poor communication!!! Very confusing!!
Update : This issues is no more valid as we have fixed it from our end. Thanks for pointing this out. Orginal Comments : Thanks for your honest review. This implementation is done because of the Shopify's strict rules Shopify says that " if any app provider likes to charge customers by their usage, then you should show the maximum limit per month". So based on our all plans $3,600 is the highest and hence it is the maximum amount of credits you can buy from us per month ( if & only if you wish too ) Even on the screen where you approve this, we have clearly mentioned this as follows: " You cannot buy more than $3600 credits from us in a month. We charge you based on the credits you buy in next screen. You are not spending $3600 now - This is just a maximum limit that you can spend if you are willing to. " We have made enough attempts to communicate and reduce confusions. Thanks for giving us an opportunity to make one more attempt towards the same.
Feb. 27, 2019
Terrific app & support. Their team was quick to implement a feature suggestion. Good for small sellers, but not medium to large. Their pricing is based upon number of page views which meant several thousands of dollars annually for us.
You are 100% right. Our pricing became expensive for medium to large sellers. We realized it after you emailed us and also found the same clues from other customers. Hence we took immediate action. Now we give 50% extra credits on bigger plans. Here comes the good part. We emailed the price change to you. After 2 days you installed our app again and bought one of our yearly plan that had 50% extra credits. We just like to thank for your extended support.
Nov. 5, 2018
Adds a lot of value to our clients by letting them know we care about accessibility. Easy to install and understand.
March 14, 2019
Works perfectly. Allowed us to implement a much needed service on our site. Update: I have rated this 5 stars again for their quick response to a previous issue that they addressed.
Thanks for updating the review. You are right about popup and pricing. However, we have taken action on it after people complained about regarding the same. Popup: Now we have removed the auto-popup mechanism and convert the app into free lite version if you don't pay. Pricing: You were our first customer when we started out. Our pricing was flat $10 then. however, our server and operating expenses were higher at than income at this price point. Hence we were forced to change the price. Hope you would do the same when in our situation. A few days back we have started giving 50% extra credits for bigger plans because we figured out that it would be managed with it. (https://hikeorders.com/accessibility/pricing/) We are doing our best to serve you. Again, thanks for your honest review. If you don't mind, can you please update your comment regarding auto-popup as it's no more relevant?