Accessibility Enabler AW
Web Accessibility Solution for Shopify
Rating
4.4
feedback
94
chart
#3,933
All reviews
Rating Breakdown
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Aug. 23, 2020
I haven’t had any issues with this app. Today, we need to be ADA compliant and this seems to get the job done. As with anything, it costs money, but why shouldn’t the people who created it get paid? I have been very happy with it so far, no ads have popped up, I renew it when the time comes and don’t allow my service to lapse.
Aug. 17, 2020
We installed this app on our website and selected what we felt was an adequate plan. We paid for this plan with the understanding we were paying customers and we were installing a piece of software from a trustworthy source given the reviews here on Shopify. A few days ago, we apparently surpassed some arbitrary number of page views that only they can see and understand. Somehow, they believe this gave them permission to place a grotesque looking ad on our fine jewelry website. No warning. No email. No call and certainly, NO PERMISSION. This company should be banned from Shopify and nobody should ever consider adding this app to their website. Apparently they believe it's their right to spam your customers. J Shepherd CEO Pearl Paradise
Hi Faitma, You have posted yet another fake review. I would request you to remove this fake review. @ToOtherCustomer: Please don't just our app by reading this fake review. Install it , Use the free trail and then judge this app. This customer also runs https://deals.today.com/. Here is how this customer interacted with us. Bad side of TODAY.com and their association PP Web Pros. (They Threatened as well ) https://bit.ly/2Y3bNCu
Aug. 15, 2020
We displayed this app on the a nationally televised flash sale for a major client. During the sale, an ugly, intrusive ad appeared for this software. We immediately paid to upgrade and complained. Two days later, after the flash sale is over, we get a response. Pay us another $1000 per month to pull our ad. The next day, an emergency text comes in from my webmaster from ANOTHER domain I own and manage. This is not a billion dollar client, it's in the $10 million range. They needed to purchase an emergency upgrade because an ugly ADA ad had suddenly appeared across the homepage and every page of our website. This is what it says on the Accessibility Enabler website. "Do you inform me before putting the banner on my website? We always keep you informed about your page view balance. We just don’t put the banner on your site and keep ourselves quite. We send you emails regarding the same." This is not what we experienced, and I strongly urge caution if you are considering using this app. Two separate websites with different accounts, completely unconnected were spammed by this company in the exact same way. Caution.
Hi Fatima, Kindly remove this fake review. Because you had a high traffic website., We request you to upgrade to bigger plan . When you didn't want to pay more, you posted this fake review. I have done my best to make a WIN-WIN agreement with you. @ToOtherCustomers: We have also informed Shopify about this fake review. We have full email trial on how this customer interacted with us. We are share with you here. Please read it. Bad side of TODAY.com and their association PP Web Pros. (They Threatened as well ) https://bit.ly/2Y3bNCu
May 8, 2020
watch out! this company is now posting ads on your website for this app- this ad pop up should be illegal.
The free lite version has orange bar on bottom right corner of the of the screen ( which you are consider as ads) If you don't purchase a plan then after 3 days of trail, you will be automatically using our free-lite version. We send email notification regarding the same during the trial. Seems like your completely ignored them
Jan. 20, 2020
It's brilliant application for Compliant and AODA accessible. Excellent service, Communications are exceptional. I've a issue with App and happily say, the very next day support team given solution. Professionalism, expertise and excellent service by Hikeorders made the entire process comfortable and a pleasant experience. 5 STARS to him.
Sept. 20, 2019
Awesome fast attentive support. Five Star Service. Support is the absolute necessity when considering an app. Good set of enabling tools for visitors to adjust the look of your site to be more readable for the vision impaired. Lacks a reader/read out loud read function like a competitor has But pluses are that the suite of tools is more comprehensive and it offers really good customization features. It Installed with no problems and now after full operation for nearly 2 weeks I know I can recommend this app to anyone who wants to add another dimension of access and customer service to their site. I do not like that there is no automatic monthly billing like with the other apps have installed. You can purchase for a year for convenience, but the cost is higher.
Aug. 23, 2019
So far this seems to be an amazing app. Very clean implementation and an onboarding process that takes a couple of minutes. It's unfortunate that Zodica Perfumery has left a review that makes it seem like an expensive app. It isn't. I'm glad I didn't allow their review to put me off trying as that would have prevented me from providing improved accessibility, which I had set out to do. Like most other apps in Shopify I was asked to authorize an additional monthly charge. In my case, $5 per month with very reasonable volume increments. This just makes so much sense and it's so easy. I hope it helps.
March 15, 2019
What in the world?! They force you to authorize them to charge you $3,600 !! Poor communication!!! Very confusing!!
Update : This issues is no more valid as we have fixed it from our end. Thanks for pointing this out. Orginal Comments : Thanks for your honest review. This implementation is done because of the Shopify's strict rules Shopify says that " if any app provider likes to charge customers by their usage, then you should show the maximum limit per month". So based on our all plans $3,600 is the highest and hence it is the maximum amount of credits you can buy from us per month ( if & only if you wish too ) Even on the screen where you approve this, we have clearly mentioned this as follows: " You cannot buy more than $3600 credits from us in a month. We charge you based on the credits you buy in next screen. You are not spending $3600 now - This is just a maximum limit that you can spend if you are willing to. " We have made enough attempts to communicate and reduce confusions. Thanks for giving us an opportunity to make one more attempt towards the same.
Feb. 8, 2019
Great app and awesome tech support. They were able to provide me with a testing window to check the varies options of installation on my staging site.
Feb. 27, 2019
Terrific app & support. Their team was quick to implement a feature suggestion. Good for small sellers, but not medium to large. Their pricing is based upon number of page views which meant several thousands of dollars annually for us.
You are 100% right. Our pricing became expensive for medium to large sellers. We realized it after you emailed us and also found the same clues from other customers. Hence we took immediate action. Now we give 50% extra credits on bigger plans. Here comes the good part. We emailed the price change to you. After 2 days you installed our app again and bought one of our yearly plan that had 50% extra credits. We just like to thank for your extended support.
Nov. 5, 2018
Adds a lot of value to our clients by letting them know we care about accessibility. Easy to install and understand.
Nov. 2, 2018
The shopify team recommended the application and they were absolutely right. Great app! They have an available, efficient and responsive support team for their users' requests. I asked to add a feature a day before releasing a version update and their developers did so. Thay have definitely a high level of service :)
July 29, 2018
The app work perfectly! Even when i had a problem the customer support contect me vis Skype and gave me an excellent service! A pleasure be you customer ! Keep up the great work and thnk you for everything!
March 14, 2019
Works perfectly. Allowed us to implement a much needed service on our site. Update: I have rated this 5 stars again for their quick response to a previous issue that they addressed.
Thanks for updating the review. You are right about popup and pricing. However, we have taken action on it after people complained about regarding the same. Popup: Now we have removed the auto-popup mechanism and convert the app into free lite version if you don't pay. Pricing: You were our first customer when we started out. Our pricing was flat $10 then. however, our server and operating expenses were higher at than income at this price point. Hence we were forced to change the price. Hope you would do the same when in our situation. A few days back we have started giving 50% extra credits for bigger plans because we figured out that it would be managed with it. (https://hikeorders.com/accessibility/pricing/) We are doing our best to serve you. Again, thanks for your honest review. If you don't mind, can you please update your comment regarding auto-popup as it's no more relevant?