accessiBe: Web Accessibility for Shopify

accessiBe: Web Accessibility

Web Accessibility by accessiBe

Rating

4.2

feedback

18

Reviews

chart

#2,963

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    6%
  • Less than a day
    17%
  • Less than a month
    94%
  • Less than a year
    0%
  • More than a year
    0%

Reviews Summary

The reviews for the accessiBe Shopify app are quite mixed, with both positive and negative feedback from users. On the positive side, many users found the app easy to install and set up, with great customer service and fair pricing. The app was praised for its comprehensive accessibility features, customization options, and assistance in making websites ADA compliant. However, on the negative side, some users expressed concerns about hidden terms in the app's conditions, unexpected charges for plan upgrades, limited customization options, and issues with customer support responsiveness. Overall, the app seems to offer valuable accessibility solutions but may have room for improvement in terms of transparency and user experience.

Highlights

Mixed reviews with positive feedback on ease of installation and comprehensive accessibility features
Concerns about hidden terms in conditions and unexpected charges for plan upgrades
Limited customization options and issues with customer support responsiveness

Rating Breakdown

  • 5
    94% (17 ratings)
  • 4
    6% (1 ratings)
  • 3
    11% (2 ratings)
  • 2
    0% (0 ratings)
  • 1
    11% (2 ratings)
Review RSS Feed Review RSS Feed

All reviews

3 / 5 Share

May 11, 2025

Seems to work pretty good but I still have issues that are not being resolved I have contacted support numerous times. At first they said to be patient that it takes a couple of days to fully relive the issues. But 4 days later still not working and now I’m being told there is a glitch. I was told to be patient again and that tech are working on it and they would contact me when it’s resolved. It has been about 4 more days now and I still haven’t received any Info. This product seems to work great and I seriously hope the issues can be resolved. Still

Using app

--

Total reviews

5

Average rating

4.2

1 / 5 Share

Sept. 6, 2024

I feel I need to warn other owner about this., I reached out for help because I was worried about getting scammed rarely i dive deep in terms but this timeno choice, its for legal purpose app, and i found that they reserve their right to upgrade your plan themselves, in their terms within 7 days, to their sole discretion!!! Talk about a one-way scam picking in your wallet (and not cheap eithe); that’s the worse type of scam, the legal type hiding terms in their conditions. I reached out, was greeted by a bot repeating the sam thing over and over again, and after a while someone replied but completely ignored (through 3 interactions) my main concern, pastingf something completely different. And probably a template or something I was really worried about how they could just charge me more whenever they wanted, but she just went on about other stuff. this is the really concerning part paste from terms directly "If you do not implement a Subscription Upgrade within seven (7) days of such notification an automatic Subscription Upgrade will be implemented so that your Subscription is appropriate to the Subscription Plan applicable to your Customer Website (at our sole discretion)." Basicallly, they can decide to upgrade my plan and charge me more without me agreeing to it. That's not okay at all!I don’t have unlimited money, what kind of company does this i ask you! Also, they claim to have people working 9-5, but when I messaged during those hours, I still only got robot responses. It's ridiculous. The worst part was that I couldn't even close the chat window. It kept popping back up every time that annoying bot sent me the same copy paste message; it will drive you crasy believe me.

Using app

4 days

Total reviews

4

Average rating

3.0

Developer Reply

We are sorry to hear about your experience and understand your frustration. Your concerns are valid, and we’ve updated our terms and support to address issues like this. Please reach out to support@accessibe.com—we’d like to help resolve this!

5 / 5 Share

July 22, 2024

Super easy to install and setup, well worth it to make sure everything is setup correctly.

Using app

19 days

Total reviews

5

Average rating

5.0

5 / 5 Share

July 17, 2024

We are absolutely thrilled with our experience using accessiBe. This app has exceeded all our expectations in every way possible. Very easy to set up the integration and onboard. The support team is simply outstanding, providing immediate responsive and fantastic assistance whenever we need it. Their litigation support team is beyond excellent, offering unparalleled expertise and dedication. The onsite widget itself is incredibly slick and highly customizable, allowing us to tailor it perfectly to our needs. It boasts an impressive array of features that covers everything we could ever want and more. Whether it's keeping evil predatory litigators away, accessibility compliance, or user experience enhancements, accessiBe delivers on all fronts. Highly recommended!

Using app

14 days

Total reviews

16

Average rating

5.0

5 / 5 Share

July 15, 2024

Great customer service. Pricing is fair. Implementation could not have been easier.

Using app

14 days

Total reviews

1

Average rating

5.0

All reviews

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