Web Accessibility by accessiBe for Shopify

Web Accessibility by accessiBe

Web Accessibility by accessiBe

Rating

4.4

feedback

21

Reviews

chart

#3,016

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    14%
  • Less than a month
    76%
  • Less than a year
    5%
  • More than a year
    0%

Reviews Summary

The reviews for the accessiBe Shopify app are mixed, with some users praising its ease of installation and setup, as well as its customer service and pricing. However, there are concerns raised about the app's pricing structure, lack of clarity in terms of plan upgrades, and issues with customization and functionality. Some users have experienced difficulties with the AI-driven features not meeting ADA and WCAG compliance standards, leading to additional expenses and the need for external consultants. Despite these challenges, the app has been commended for its potential to simplify ADA compliance and improve website accessibility for users with disabilities.

Highlights

Ease of installation and setup, customer service, pricing
Concerns about pricing structure and plan upgrades, lack of clarity in terms
Issues with customization and functionality, AI-driven features not meeting compliance standards

Rating Breakdown

  • 5
    81% (17 ratings)
  • 4
    5% (1 ratings)
  • 3
    5% (1 ratings)
  • 2
    0% (0 ratings)
  • 1
    10% (2 ratings)
Review RSS Feed Review RSS Feed

All reviews

1 / 5 Share

Sept. 6, 2024

I feel I need to warn other owner about this., I reached out for help because I was worried about getting scammed rarely i dive deep in terms but this timeno choice, its for legal purpose app, and i found that they reserve their right to upgrade your plan themselves, in their terms within 7 days, to their sole discretion!!! Talk about a one-way scam picking in your wallet (and not cheap eithe); that’s the worse type of scam, the legal type hiding terms in their conditions. I reached out, was greeted by a bot repeating the sam thing over and over again, and after a while someone replied but completely ignored (through 3 interactions) my main concern, pastingf something completely different. And probably a template or something I was really worried about how they could just charge me more whenever they wanted, but she just went on about other stuff. this is the really concerning part paste from terms directly "If you do not implement a Subscription Upgrade within seven (7) days of such notification an automatic Subscription Upgrade will be implemented so that your Subscription is appropriate to the Subscription Plan applicable to your Customer Website (at our sole discretion)." Basicallly, they can decide to upgrade my plan and charge me more without me agreeing to it. That's not okay at all!I don’t have unlimited money, what kind of company does this i ask you! Also, they claim to have people working 9-5, but when I messaged during those hours, I still only got robot responses. It's ridiculous. The worst part was that I couldn't even close the chat window. It kept popping back up every time that annoying bot sent me the same copy paste message; it will drive you crasy believe me.

Using app

--

Total reviews

4

Average rating

3.0

5 / 5 Share

July 22, 2024

Super easy to install and setup, well worth it to make sure everything is setup correctly.

Using app

19 days

Total reviews

5

Average rating

5.0

5 / 5 Share

July 17, 2024

We are absolutely thrilled with our experience using accessiBe. This app has exceeded all our expectations in every way possible. Very easy to set up the integration and onboard. The support team is simply outstanding, providing immediate responsive and fantastic assistance whenever we need it. Their litigation support team is beyond excellent, offering unparalleled expertise and dedication. The onsite widget itself is incredibly slick and highly customizable, allowing us to tailor it perfectly to our needs. It boasts an impressive array of features that covers everything we could ever want and more. Whether it's keeping evil predatory litigators away, accessibility compliance, or user experience enhancements, accessiBe delivers on all fronts. Highly recommended!

Using app

14 days

Total reviews

15

Average rating

5.0

5 / 5 Share

July 15, 2024

Great customer service. Pricing is fair. Implementation could not have been easier.

Using app

14 days

Total reviews

1

Average rating

5.0

1 / 5 Share

June 19, 2024

I set it up on a test URL then changed my URL for launch and they're saying I have to buy an additional plan for $50 for the new URL and can't use the one I already paid $50 for.

Store

TIVVI

Using app

23 days

Total reviews

1

Average rating

1.0

Developer Reply

Thank you for your feedback. We truly appreciate you bringing this issue to our attention. We're happy to inform you that it has been resolved. Your input is invaluable in helping us improve and better serve you. Thank you for your understanding and for giving us the opportunity to grow and support you better.

All reviews

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