Web Accessibility by accessiBe for Shopify

Web Accessibility by accessiBe

Web Accessibility by accessiBe

Rating

4.6

feedback

17

Reviews

chart

#1,770

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    18%
  • Less than a month
    71%
  • Less than a year
    6%
  • More than a year
    0%

Reviews Summary

AccessiBe's accessWidget has received mixed reviews from users. While some appreciate its ease of installation and customization options, others have found it lacking in functionality and AI-driven adjustments. Positive aspects highlighted include the app's simplicity in setting up, customer support, and assistance in meeting accessibility standards. On the other hand, negative feedback revolves around the app's limited customization, superficial adjustments for ADA and WCAG compliance, and issues with errors and trial removal. Despite the mixed reviews, many users still recommend accessiBe for its overall ease of use and assistance in achieving accessibility compliance.

Highlights

Mixed reviews on functionality and customization
Ease of installation and setup
Customer support and assistance
Limited customization options
Issues with errors and trial removal

Rating Breakdown

  • 5
    82% (14 ratings)
  • 4
    6% (1 ratings)
  • 3
    6% (1 ratings)
  • 2
    0% (0 ratings)
  • 1
    6% (1 ratings)
Review RSS Feed Review RSS Feed

All reviews

1 / 5 Share

June 19, 2024

I set it up on a test URL then changed my URL for launch and they're saying I have to buy an additional plan for $50 for the new URL and can't use the one I already paid $50 for.

Store

TIVVI

Using app

--

Total reviews

1

Average rating

1.0

5 / 5 Share

May 16, 2024

Expecting a comprehensive accessibility solution, I was let down by accessiBe's accessWidget. Although touted as easy to use and install, the actual functionality leaves much to be desired. The AI seems to miss critical elements that affect ADA and WCAG compliance, putting my business at risk. Moreover, the promised "no extra work, resources, or expenses" turned out to be false, as I had to hire a consultant to address numerous issues the widget overlooked. The customization is superficial at best, failing to align with specific accessibility needs. Overall, a frustrating and ineffective tool.

Using app

22 days

Total reviews

10

Average rating

5.0

5 / 5 Share

May 16, 2024

very useful

Using app

22 days

Total reviews

7

Average rating

5.0

3 / 5 Share

May 9, 2024

i got a lot of help from many persons but no one can help with my error, and then my trial was removed before I can use it for one moment, and then i was told my site was remov ed from being accessibe. I write to support 4-5 emails but no lock. Daniel Cotler said he would help me but the error is still there. someone called josh zak closed my question as soon as I asked it, not sure if this was a mistake, but disapointing because it seems better price.

Using app

23 days

Total reviews

8

Average rating

3.9

5 / 5 Share

May 7, 2024

I installed accessiBe's accessWidget hoping it would simplify ADA compliance for my Shopify store, but it's been nothing but a headache. The widget claims to be AI-driven, yet the adjustments for screen readers and keyboard navigation are barely noticeable, causing frustration among users who rely on these tools. It's also supposed to be customizable, but the options are so limited that they don't match my brand's aesthetic at all. Installation was easy, but that's the only promise it lived up to. If you're looking for a solution that truly enhances accessibility, this isn't it.

Using app

13 days

Total reviews

10

Average rating

4.8

All reviews

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