AE: Order Editing & Upsell

Before discovering the app, I used to face issues with allowing the customers to edit the orders on their own, we used to receive a lot of support tickets for minute editing. But ever since we discovered Account Editor, it has been a boon for us helping to reduce dependency on the support staff.

Customers appreciate the ease with which they can modify orders, including address updates and adding products. This flexibility improves customer experience and reduces support tickets.

This is a great application!

The work was done quickly and professionally. Def recommend!!

Great product and service!

Great Application.

Excellent app to take some work away from our team and give more control to the customer to make some important changes to their orders.

Sarah and her team are great they understood our product and were always available to assist. We always had a lot of questions and she responded very quickly and always had a resolution. I could not ask for a better team to work with, and they exceeded all of my expectations. I highly recommend them to everyone.

Great app

The support team is polite, professional, and has excellent communication skills, which helped them quickly understand the problem and resolve it on the first attempt.

This was a great application to work with.

Great Application!

The Account Editor application is very nice and easy to navigate. I would highly recommend it to other Shopify users!

Amazing app!

Having features like smart cancellations and editing timeframes has reduced manual intervention significantly allowing us to focus on scaling business. This app is a game changer.

Great editor and good customer service.

This app is fantastic and is a great asset to your to your store!

Initially, we used to receive a lot of order cancellation requests, which was time-consuming for our team to handle. However, with the new feature allowing customers to manage cancellations on their own, the number of support tickets has significantly reduced, saving us time and improving efficiency.