AE | Order Editing & Upsell
Account Editor: Self-Serve Order Editing App for Shopify
Rating
5.0
feedback
42
chart
#1,612
All reviews
Rating Breakdown
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March 31, 2025
Excellent app to take some work away from our team and give more control to the customer to make some important changes to their orders.
March 31, 2025
Sarah and her team are great they understood our product and were always available to assist. We always had a lot of questions and she responded very quickly and always had a resolution. I could not ask for a better team to work with, and they exceeded all of my expectations. I highly recommend them to everyone.
March 28, 2025
The support team is polite, professional, and has excellent communication skills, which helped them quickly understand the problem and resolve it on the first attempt.
March 26, 2025
The Account Editor application is very nice and easy to navigate. I would highly recommend it to other Shopify users!
March 25, 2025
Having features like smart cancellations and editing timeframes has reduced manual intervention significantly allowing us to focus on scaling business. This app is a game changer.
March 20, 2025
Bob walked me through the entire process and made it much easier for me to understand everything i needed to have fixed, i strongly recommend this application as the support team was very helpful and kind to me as well as responsive and knowledgable
March 11, 2025
Initially, we used to receive a lot of order cancellation requests, which was time-consuming for our team to handle. However, with the new feature allowing customers to manage cancellations on their own, the number of support tickets has significantly reduced, saving us time and improving efficiency.
March 11, 2025
When we encountered an issue during the initial setup process, the support team was incredibly responsive and immediately stepped in to assist. They guided us through the steps, addressing any challenges along the way, and their prompt action helped streamline the entire process.
March 7, 2025
"I faced an issue with setting up the timeframe for order editing, but Alan from the support team was there to help. He guided me through the process step by step, ensuring I could enable the functionality smoothly. His support made a potentially tricky setup much easier, and I’m grateful for his assistance.