AE: Order Editing & Upsell
Account Editor: Self-Serve Order Editing App for Shopify
Rating
5.0
feedback
48
chart
#1,623
All reviews
Rating Breakdown
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March 20, 2025
Bob walked me through the entire process and made it much easier for me to understand everything i needed to have fixed, i strongly recommend this application as the support team was very helpful and kind to me as well as responsive and knowledgable
March 11, 2025
Initially, we used to receive a lot of order cancellation requests, which was time-consuming for our team to handle. However, with the new feature allowing customers to manage cancellations on their own, the number of support tickets has significantly reduced, saving us time and improving efficiency.
March 11, 2025
When we encountered an issue during the initial setup process, the support team was incredibly responsive and immediately stepped in to assist. They guided us through the steps, addressing any challenges along the way, and their prompt action helped streamline the entire process.
March 7, 2025
"I faced an issue with setting up the timeframe for order editing, but Alan from the support team was there to help. He guided me through the process step by step, ensuring I could enable the functionality smoothly. His support made a potentially tricky setup much easier, and I’m grateful for his assistance.
March 6, 2025
The layout of Account Editor is clean and intuitive, making it easy to find what I need without any hassle. It’s definitely improved my workflow and saved me a lot of time
March 4, 2025
Installed by IT- Geeks and an upgrade from what we previously had. Cannot wait for our customers to use this.
Feb. 27, 2025
Sam was absolutely incredible. He took such time and care to chat with me and go through my entire site to make sure it was exactly what I wanted and also delivered the results as well. I definitely recommend him and his team. This was a great experience !
Feb. 27, 2025
AE - Account Editor has completely streamlined our post-purchase experience! Before using this app, we were overwhelmed with support tickets for simple order edits like address changes and quantity adjustments. Now, customers can handle these updates themselves, and it has significantly reduced our workload. Setup was seamless, and the integration with Shopify is flawless. The interface is clean, intuitive, and mobile-friendly, making it super easy for our customers to use. This app has saved us time, improved order accuracy, and enhanced overall customer satisfaction. If you’re running a Shopify store and looking to cut down on support requests while improving the customer experience, this is a must-have!
Feb. 26, 2025
El primer acercamiento con Eric ha sido muy claro y efectivo. Esperamos seguir mejorando nuestro servicio con AE
Feb. 26, 2025
Exciting and useful application! It allows our customers to edit their own orders, fix addresses, and manage their accounts with complete autonomy. This feature enables our customers to resolve issues immediately and with confidence. Not only does it provide a seamless and efficient solution for them, but it has also saved our customer service team valuable time by reducing the number of manual updates and inquiries. Highly recommend it for any business looking to empower their customers and streamline their operations!
Feb. 25, 2025
Our customers love the convenience of making changes to their orders, whether it's updating their address, adding new products, or any other changes. This flexibility has not only enhanced the customer experience but also significantly reduced the number of support tickets we receive.
Feb. 25, 2025
I highly recommend this app! It has been incredibly helpful in stream lining our processes, in allowing our service team to save time by automating orders, edits, and cancellations. This has freed up time to focus on other important tasks, ultimately improving our overall efficiency and customer experience.
Feb. 21, 2025
App is really easy to use and setup. It is very customizable for what we needed.
Feb. 12, 2025
This app simplifies so many tasks for my store. Whether it's managing cancellations, editing orders, or handling customer queries, everything works flawlessly. I highly recommend it to any merchant looking to save time and reduce stress!