AClone: Backup & Duplicate
Shopify Store Duplicate & Data Backup - Try it Free
Rating
3.9
feedback
4
chart
#768
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a month
100%
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Reviews Summary
The reviews for this Shopify App are mixed, with both positive and negative feedback. On the positive side, users appreciate the excellent service and find the app incredible, simple, and dynamic to use. They mention saving a lot of time with the migration process and commend the attention received from the support team. However, on the negative side, there are complaints about technical issues such as error codes during backup and export processes. Some users express frustration with the lack of response from customer support, even after signing up for the most expensive plan. Despite these issues, one user did mention that after involving Shopify's customer service, they were able to get a refund.
Highlights
Review RSS Feed
All reviews
May 24, 2023
I tried this app twice. The first time, couldn't do the backup because always got a code error, and had to contact customer support. After a while they fixed it. But didn't convince me to pay every month $60 for something that doesn't work properly. After a few months, I tried again, paid again, and the same, when I try to export the site, I get an error code saying that I need to contact support. Even when I try to import the theme in the other website, I get errors too. I contacted them asking for a refund or solution and they never responded. Will file a claim with Shopify. Update: after a week, Shopify's customer service involved, got a response and they refunded the money.
May 4, 2023
The product works reasonably well. But, the support is non-existent. I signed-up for their most expensive plan and have submitted a couple of inquiries but have not received a response. I will modify this review if I'm able to receive support.
I apologize for the delayed support you received from us due to the holiday in our country. We understand that you were expecting a response from us promptly, and we regret any inconvenience or frustration this delay may have caused you. Please know that our team was unavailable during the holiday period, which resulted in a backlog of requests and a longer-than-usual response time. However, we have returned to work and are working diligently to address all outstanding issues as quickly as possible. We value your business and appreciate your patience and understanding during this time. Please do not hesitate to contact us with any further questions or concerns. We are committed to providing you with the best possible service and will do everything we can to ensure that you receive the support you need. Once again, we apologize for any inconvenience and thank you for your patience and understanding.
Dec. 22, 2022
This App is incredible, simple and dynamic to use. You save a lot of time doing the migration. My experience is excellent both with the app and with the attention received. Thank David from Aclone again for his work. recommended.
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