AClone: Backup & Duplicate
Shopify Store Duplicate & Data Backup - Try it Free
Rating
4.5
feedback
8
chart
#882
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
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Less than a day
0%
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Less than a month
38%
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Less than a year
50%
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More than a year
0%
Reviews Summary
The reviews for the Shopify App are a mix of positive and negative feedback. Many users have praised the app for its effectiveness in helping with store management and migration, as well as for the excellent customer service provided by the team. Users appreciate the quick fixes, 24/7 support, and overall positive experience with the app. However, there are also negative reviews highlighting issues with the app's functionality, specifically related to errors during backups and theme exports. Some users mentioned difficulties in getting timely responses from customer support, with one user even mentioning extortion tactics to change a review in exchange for a refund.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Sept. 18, 2023
Bought a theme (electro x) from them at the start it had some bugs but they have been super helpful with everything, they have worked on fixing several bugs and did a lot of other stuff I asked for, would highly recommend going with these people! great team and customer service.
Aug. 21, 2023
ArenaCommerce is my ultimate Shopify solution. Their skilled team knows the ropes, making my store awesome. Quick fixes or big changes, they nail it. The 24/7 support is a winner, showing they care. With ArenaCommerce, my online shop rocks!
May 19, 2023
The app doesn't work, is impossible to make a full backup. You always get a different error. When you contact customer support asking for a refund or help, they don't respond, UNTIL you leave a review. When they see the review automatically contact you, extorting you, saying that will refund if you change the review. In my case, because I didn't do it, they don't respond anymore. Be careful, already file a claim with shopify.
We deeply apologize for the inconvenience and frustration you have experienced with our app. We understand that you have been actively seeking assistance and a resolution for the issues you encountered. It is important to us that we address your concerns promptly and effectively. We want to assure you that our team reached out to you a few days ago and provided you with a direct phone number for further communication. We genuinely want to understand the problems you are facing and work towards a solution together. We apologize if there was any miscommunication or if our previous attempts to contact you were not successful. Your feedback is extremely valuable to us, and we are committed to providing the support you need.
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