AClone: Backup & Duplicate
Effortlessly manage store backups, migrations, and duplication
Rating
4.0
feedback
3
chart
#806
Reviews Over Time
App Ranking
Time spent using app
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Reviews Summary
The reviews for this Shopify App are mixed, with both positive and negative feedback. On the positive side, users appreciate the excellent service and find the app incredible, simple, and dynamic to use. They mention saving a lot of time with the migration process and receiving excellent attention from the support team. However, on the negative side, some users experienced issues with the app, such as code errors during backup, export, and import processes. They also mentioned non-existent support, with delays in responses and difficulties in getting refunds or solutions. Overall, the app seems to have great potential but needs improvement in terms of reliability and customer support.
Highlights
Review RSS Feed
All reviews
May 4, 2023
The product works reasonably well. But, the support is non-existent. I signed-up for their most expensive plan and have submitted a couple of inquiries but have not received a response. I will modify this review if I'm able to receive support.
I apologize for the delayed support you received from us due to the holiday in our country. We understand that you were expecting a response from us promptly, and we regret any inconvenience or frustration this delay may have caused you. Please know that our team was unavailable during the holiday period, which resulted in a backlog of requests and a longer-than-usual response time. However, we have returned to work and are working diligently to address all outstanding issues as quickly as possible. We value your business and appreciate your patience and understanding during this time. Please do not hesitate to contact us with any further questions or concerns. We are committed to providing you with the best possible service and will do everything we can to ensure that you receive the support you need. Once again, we apologize for any inconvenience and thank you for your patience and understanding.
Dec. 22, 2022
This App is incredible, simple and dynamic to use. You save a lot of time doing the migration. My experience is excellent both with the app and with the attention received. Thank David from Aclone again for his work. recommended.
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