AClone: Backup & Duplicate for Shopify

AClone: Backup & Duplicate

Shopify Store Duplicate & Data Backup - Try it Free

Rating

4.5

feedback

8

Reviews

chart

#666

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    0%
  • Less than a month
    88%
  • Less than a year
    12%
  • More than a year
    0%

Reviews Summary

The reviews for this Shopify App are mixed, with both positive and negative feedback. On the positive side, users appreciate the app's functionality and ease of use for tasks like migration. The customer service is also praised for being helpful and responsive in some cases. However, on the negative side, there are complaints about the app not working properly, especially in terms of making backups and exporting/importing sites. Some users experienced errors and difficulties that required contacting customer support, which was not always responsive or helpful. There are also concerns about the high monthly cost for a product that may not deliver as expected.

Highlights

Positive feedback on app functionality and ease of use
Praise for helpful and responsive customer service
Issues with app not working properly, especially in backups and site export/import
Complaints about unresponsive customer support
Concerns about high monthly cost for the app

Rating Breakdown

  • 5
    62% (5 ratings)
  • 4
    0% (0 ratings)
  • 3
    12% (1 ratings)
  • 2
    12% (1 ratings)
  • 1
    12% (1 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Sept. 18, 2024

super app

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

May 24, 2024

The service was excellent

Using app

24 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 18, 2023

Bought a theme (electro x) from them at the start it had some bugs but they have been super helpful with everything, they have worked on fixing several bugs and did a lot of other stuff I asked for, would highly recommend going with these people! great team and customer service.

Store

Cellify

Using app

17 days

Total reviews

3

Average rating

3.7

5 / 5 Share

Aug. 21, 2023

ArenaCommerce is my ultimate Shopify solution. Their skilled team knows the ropes, making my store awesome. Quick fixes or big changes, they nail it. The 24/7 support is a winner, showing they care. With ArenaCommerce, my online shop rocks!

Using app

6 days

Total reviews

6

Average rating

5.0

1 / 5 Share

May 19, 2023

The app doesn't work, is impossible to make a full backup. You always get a different error. When you contact customer support asking for a refund or help, they don't respond, UNTIL you leave a review. When they see the review automatically contact you, extorting you, saying that will refund if you change the review. In my case, because I didn't do it, they don't respond anymore. Be careful, already file a claim with shopify.

Using app

5 days

Total reviews

1

Average rating

1.0

Developer Reply

We deeply apologize for the inconvenience and frustration you have experienced with our app. We understand that you have been actively seeking assistance and a resolution for the issues you encountered. It is important to us that we address your concerns promptly and effectively. We want to assure you that our team reached out to you a few days ago and provided you with a direct phone number for further communication. We genuinely want to understand the problems you are facing and work towards a solution together. We apologize if there was any miscommunication or if our previous attempts to contact you were not successful. Your feedback is extremely valuable to us, and we are committed to providing the support you need.

All reviews

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