AClone: Backup & Duplicate
Effortlessly manage store backups, migrations, and duplication
Rating
4.0
feedback
3
chart
#717
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
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Less than a month
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Reviews Summary
The reviews for this Shopify App are mixed. While some users praise the excellent service and ease of use, others express frustration with the lack of support despite being on the most expensive plan. The positive aspects highlighted include the app being incredible, simple, and dynamic to use, saving a lot of time during migration. Users also appreciate the excellent experience and attention received from the team, specifically mentioning David from Aclone for his work. However, the negative aspect of non-existent support stands out as a concern for some users.
Highlights
Review RSS Feed
All reviews
May 4, 2023
The product works reasonably well. But, the support is non-existent. I signed-up for their most expensive plan and have submitted a couple of inquiries but have not received a response. I will modify this review if I'm able to receive support.
I apologize for the delayed support you received from us due to the holiday in our country. We understand that you were expecting a response from us promptly, and we regret any inconvenience or frustration this delay may have caused you. Please know that our team was unavailable during the holiday period, which resulted in a backlog of requests and a longer-than-usual response time. However, we have returned to work and are working diligently to address all outstanding issues as quickly as possible. We value your business and appreciate your patience and understanding during this time. Please do not hesitate to contact us with any further questions or concerns. We are committed to providing you with the best possible service and will do everything we can to ensure that you receive the support you need. Once again, we apologize for any inconvenience and thank you for your patience and understanding.
Dec. 22, 2022
This App is incredible, simple and dynamic to use. You save a lot of time doing the migration. My experience is excellent both with the app and with the attention received. Thank David from Aclone again for his work. recommended.
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