AClone: Backup & Duplicate
The reviews for the Shopify App are mixed, with positive feedback on the excellent service provided. However, there are concerns raised about the lack of support, especially for users on higher-priced plans. The app seems to work well, but the absence of responsive customer service is a significant drawback according to one user. The overall rating is affected by the support experience.
Review RSS feed
The product works reasonably well. But, the support is non-existent. I signed-up for their most expensive plan and have submitted a couple of inquiries but have not received a response. I will modify this review if I'm able to receive support.
I apologize for the delayed support you received from us due to the holiday in our country. We understand that you were expecting a response from us promptly, and we regret any inconvenience or frustration this delay may have caused you. Please know that our team was unavailable during the holiday period, which resulted in a backlog of requests and a longer-than-usual response time. However, we have returned to work and are working diligently to address all outstanding issues as quickly as possible. We value your business and appreciate your patience and understanding during this time. Please do not hesitate to contact us with any further questions or concerns. We are committed to providing you with the best possible service and will do everything we can to ensure that you receive the support you need. Once again, we apologize for any inconvenience and thank you for your patience and understanding.
This App is incredible, simple and dynamic to use. You save a lot of time doing the migration. My experience is excellent both with the app and with the attention received. Thank David from Aclone again for his work. recommended.
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more.