
CAPI Facebook Pixel Meta API
Easily Install Facebook and Instagram Pixels for Meta Ads.
Rating
3.1
feedback
34
chart
#5,108
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
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Less than a day
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Less than a month
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Less than a year
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More than a year
Reviews Summary
The reviews for this Shopify App are quite mixed, with some users praising its usefulness and responsive support team, while others express frustration with unexpected charges, lack of transparency, and difficulties in canceling subscriptions. Positive aspects highlighted include the app being easy to use, quick customer service responses, and helpful insights provided. On the other hand, negative themes include unauthorized charges, slow customer feedback handling, and issues with refunds and cancellations. Some users felt misled by the pricing structure and expressed concerns about the app's value for the cost.
Highlights
All reviews
July 15, 2025
fraudulent software!!!!Please refund my money, it says free for a month, it didn't expire and then it started charging. And that's not what was charged. It doesn't say on the software that there is a charge, a separate charge of £40, please refund my hard earned money. I have 3 million social coal followers, INS FB TIKTOK YOUTUBE , if it is not refunded I will report it on multiple social coals and post a video.
Hi WQ-X We noticed that a negative review was left prior to submitting your request. While we’re always open to feedback, we kindly ask that concerns be communicated to us directly first so we can assist promptly.Regarding your request: It appears there may have been a misunderstanding with our pricing. Our free trial period is 24 hours, not one month, as outlined on our pricing page. However, due to this stunt, our CEO already refunded you the total amount. In line with maintaining transparency and fairness for all merchants and customers, we kindly ask that you consider removing the review you posted, as we believe it may not reflect the full context of the situation. Thank you
June 19, 2025
I’ve been using this app since October 2024 and unfortunately, I cannot recommend it. This review isn’t meant to be harsh, but it's important to be transparent for the sake of other business owners. The main issue I had was with the lack of pricing transparency. I would have never kept this app if I had known it was going to cost $250/month just to run a Meta Pixel. I didn’t use any of the advanced features — I just needed basic pixel tracking. The $250 charge came unexpectedly, and I only found out about it when my performance started dropping and I checked Meta Events Manager, which showed no active pixel on my website — even though I was paying for this app to manage it. When I contacted support, I explained that $250/month wasn’t fair for what I was using. Only then did they offer me a $27/month plan — but only after I pushed the issue. I appreciated that gesture, but a month later, I was told I’d still be charged the full amount due to a “Shopify regulation.” If I hadn’t followed up, I never would’ve known. I kept the app longer than I should have because I had collected 6+ months of pixel data, and I was afraid to lose it. But in the end, it just wasn’t worth it. You don’t need this app to use Meta Pixel — it’s completely free to set up via Shopify’s official Facebook & Instagram integration, which also includes Conversion API. This app adds unnecessary cost and complexity, especially with tiered pricing that makes it unsuitable for scaling. I’m sharing this because I wish I had known all this earlier. I don’t think the app is malicious, but the experience was frustrating and costly.
To clarify for transparency: our pricing was updated earlier this year after significant improvements to the app, and this change was reviewed and approved by Shopify. You were notified of the update and still received a full refund in May and an additional $200 refund in June — well beyond what’s typically offered. We also completed a full review of your account. While the homepage pixel didn’t visibly show, events were still submitted properly, and performance was not affected. We shared these findings in detail. We take feedback seriously, but we also want to make fellow developers and merchants aware that this store repeatedly requested refunds after services were delivered and confirmed working. We have reported this case to Shopify, along with all supporting documentation. Thank you again, and we wish you the best in your future business.
May 23, 2025
The pixel code experience is good, it is relatively simple and easy to operate
May 22, 2025
The app is very useful and the support team is responsive and helpful. They reply quickly and are willing to assist with any questions. Great experience so far!
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