Facebook Pixel Conversion API
Easily Install Facebook and Instagram Pixels for Meta Ads.
Rating
4.1
feedback
87
chart
#3,440
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
24%
-
Less than a day
15%
-
Less than a month
25%
-
Less than a year
30%
-
More than a year
0%
Reviews Summary
The reviews for this Shopify App are quite polarized, with a mix of 1-star and 5-star ratings. The negative reviews mainly highlight issues with unauthorized charges, lack of response from customer service, and difficulties in getting refunds. Users expressed frustration over being charged without their knowledge and facing challenges in contacting the support team. On the other hand, positive reviews praise the app for its effectiveness, ease of use, and exceptional customer support. Customers who rated the app highly appreciated the insights it provided and the quick resolution of any issues by the support team.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
March 19, 2025
very bad and so expansive for such a service and they charge as if the are helping you store believe me not the best. i felt as if i got scammed
March 13, 2025
They charged us without our knowledge, even though we had already uninstalled the app as per their guidance. I emailed them on the same day while in the free trial, but unfortunately, I was still charged. We haven’t received any response yet. I kindly request a full refund. I have already sent you an email regarding this issue.
March 20, 2025
Customer Service is good, and Refund was quick.
Hello! Our app does charge based on usage metrics. However we're more than happy to review and process refunds on a case by case basis. Our support specialist has been in contact with you regarding a refund.
Jan. 30, 2025
Fraud- don`t install will take money straight away when no orders have been placed. They should be banned from app store
Jan. 26, 2025
charges you wihtoit you knowing! doesnt let you set a low spend limit!
Hello! Our app informs you of our pricing policy upon installation, as well as on our app page here. However, we are more than happy to issue refunds if you are unsatisfied with the service. We have refunded you based on your email. If you have follow up questions you can reach out to support@adtrace.ai!
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