CAPI Facebook Pixel Meta API
The reviews for this Shopify App are quite polarized, with a mix of 1-star and 5-star ratings. The negative aspects highlighted in the reviews include unjustified hidden charges, lack of pricing transparency, difficulties in contacting customer support, and issues with automatic activation of services without consent. Users expressed frustration over being charged without their knowledge and facing challenges in obtaining refunds. On the other hand, positive reviews praised the app for its usefulness, responsive support team, and ease of use, particularly in improving marketing strategies through features like CAPI and Facebook Pixel Meta API. Overall, the app seems to have a significant divide in user experiences, with some finding it beneficial for their business while others facing issues with billing and support.
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Unjustified hidden charges for an unused app! They charged me £160+ every month for 6 months automatically. I NEVER even set up or used the app—the dashboard remains completely disconnected. Zero pricing transparency and terrible support. I am demanding a full refund and reporting this to Shopify. Stay away!
Hi JAY Clothing Supply, We understand your concern, but the charges were not hidden.Our records show the app has been installed and active since October 2025. Since the subscription continued for this period, we’re unclear why the charges are only being disputed now. Billing statements and app charges are visible on the merchant’s Shopify account, so only the store owner or authorized users can regularly review them. Since the subscription remained installed for six months, the charges continued during that period. upon checking and reviewing your shop - clearly report shows you used our site long enough. Total Events: 183120 Purchase Events: 1749
They charged me without knowing it and i cannot contact the customer support. I want a refund now
Hi, The charge is tied to an active AdTrace subscription and is approved through Shopify before billing begins. We also have customer support available, so please contact us directly with your store details and we can review the charge and any refund eligibility. kindly remove this review so we can start the investigation
Cobrança abusiva. Em dólares e ainda foi Duplicada ,cobrando dois meses junto no meu cartão , perde até a confiança em deixar o cartão cadastrado na shopify , creio que vou pra outra plataforma isso que eu nem faço vendas ainda … muito menos pelo Facebook
You have been using the app since December 2024 and have already benefited from the service and results provided. As a subscription-based app, charges are applied based on usage and orders processed through the platform. It appears there may have been a misunderstanding regarding the billing structure, as the subscription terms and conditions explain how charges are applied. We always encourage merchants to review the app pricing and terms before installing and using the service.
I've never seen such bad support. This is the worst support ever.
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