CAPI Facebook Pixel Meta API
The reviews for this Shopify App are quite polarized, with a mix of 1-star and 5-star ratings. The negative aspects highlighted in the reviews include unauthorized charges, poor customer support, lack of transparency in pricing, and difficulties in obtaining refunds. Users expressed frustration over being charged without their knowledge, facing issues with billing, and feeling deceived by the app's practices. On the other hand, positive reviews praised the app for its functionality, especially in terms of marketing stack improvements, tracking accuracy, and customer service. Users who had a positive experience highlighted the app's game-changing features like CAPI and Facebook Pixel Meta API, as well as the responsive support team.
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They charged me without knowing it and i cannot contact the customer support. I want a refund now
Cobrança abusiva. Em dólares e ainda foi Duplicada ,cobrando dois meses junto no meu cartão , perde até a confiança em deixar o cartão cadastrado na shopify , creio que vou pra outra plataforma isso que eu nem faço vendas ainda … muito menos pelo Facebook
You have been using the app since December 2024 and have already benefited from the service and results provided. As a subscription-based app, charges are applied based on usage and orders processed through the platform. It appears there may have been a misunderstanding regarding the billing structure, as the subscription terms and conditions explain how charges are applied. We always encourage merchants to review the app pricing and terms before installing and using the service.
1 start rating added qty to 5 start. bravo for being trick little a hole. Good try charging me for no orders on day 1 5 seconds into install. not to smart. Maybe go back to school and get more education. Nov 19 5 start review gives bull example of consumer talking about server reliability lol. How does a consumer have access to server activates to even judge. lol. Every one star review talks about over charge. disputing with Capi is pointless.. im disputing full charge with shopifty so there attention on my disputues kicks this bull app out of here.
Thank you for your review. Upon checking, the app has been active and in use on your store since November, so the charges are valid based on the subscription terms. If there’s anything that may have been unclear, we’re more than happy to review your billing in detail and help resolve any concerns. Once everything is clarified, we’d truly appreciate it if you could consider updating your review to reflect the resolution. Best, Adtrace
I've never seen such bad support. This is the worst support ever.
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