CAPI Facebook Pixel Meta API
The reviews are sharply divided, but the negative feedback is much more detailed and frequent. Many merchants report unexpected or unauthorized charges, including being billed after uninstalling the app, being charged during or after a free trial, duplicate charges, and pricing that feels unclear or excessive. Several reviewers describe the app as fraudulent or scam-like, saying they were charged without consent, could not set spending limits, or only discovered the cost after seeing unexpected billing. Support is another major pain point: multiple users say they could not reach customer service, received no reply, or were unable to get refunds, which intensified frustration and distrust. On the positive side, the app does appear to work well for some users, especially for Meta Pixel and Conversion API tracking. Positive reviews mention improved tracking accuracy, reliable server-side events, clearer attribution, and better ROAS. Some merchants also found the setup simple and easy, and a few praised customer service for being helpful or quick to resolve issues. Overall, the app seems to deliver useful tracking functionality for satisfied users, but the recurring complaints about billing transparency and support seriously undermine confidence in it.
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Hello, I noticed that your app, CAPI Facebook Pixel Meta API, charged my Shopify store $27. I want to clarify that I did not knowingly install, authorize, or intend to subscribe to this app. I was not expecting this charge, and I have not intentionally used your services. I am requesting a full refund of the $27 charge as soon as possible. Please also ensure that my store is not charged again and that any active subscription associated with this app is cancelled. I would appreciate your prompt assistance in resolving this issue. Thank you. contact me : [email protected]
Unjustified hidden charges for an unused app! They charged me £160+ every month for 6 months automatically. I NEVER even set up or used the app—the dashboard remains completely disconnected. Zero pricing transparency and terrible support. I am demanding a full refund and reporting this to Shopify. Stay away!
Hi JAY Clothing Supply, We understand your concern, but the charges were not hidden.Our records show the app has been installed and active since October 2025. Since the subscription continued for this period, we’re unclear why the charges are only being disputed now. Billing statements and app charges are visible on the merchant’s Shopify account, so only the store owner or authorized users can regularly review them. Since the subscription remained installed for six months, the charges continued during that period. upon checking and reviewing your shop - clearly report shows you used our site long enough. Total Events: 183120 Purchase Events: 1749
They charged me without knowing it and i cannot contact the customer support. I want a refund now
Hi, The charge is tied to an active AdTrace subscription and is approved through Shopify before billing begins. We also have customer support available, so please contact us directly with your store details and we can review the charge and any refund eligibility. kindly remove this review so we can start the investigation
Bonjour, Je vous contacte concernant une facturation de 117 $ liée à l’application CAPI Facebook Pixel Meta API. J’ai installé l’application il y a seulement deux jours et je l’ai supprimée aujourd’hui. J’étais sur le forfait de base gratuit et je n’avais pas compris que des frais d’utilisation supplémentaires pouvaient atteindre un montant aussi élevé. Je n’ai pas réellement utilisé ni exploité l’application pour mon activité et je l’ai supprimée dès que j’ai constaté cette facturation. Shopify m’a confirmé que la facture de 117 $ n’a pas encore été payée et m’a conseillé de vous contacter directement afin de demander l’émission d’un crédit de 117 $ avant le prélèvement de la facture. Je vous demande donc, s’il vous plaît, d’annuler ces frais et d’émettre un crédit de 117 $ sur ma facture en attente. Il s’agit d’une nouvelle boutique Shopify et une facturation inattendue de 117 $ après seulement deux jours représente un montant très important pour moi. Merci de traiter cette demande rapidement, si possible avant le prélèvement de la facture. Cordialement, Saif Merci de me contacter sur : [email protected]
Cobrança abusiva. Em dólares e ainda foi Duplicada ,cobrando dois meses junto no meu cartão , perde até a confiança em deixar o cartão cadastrado na shopify , creio que vou pra outra plataforma isso que eu nem faço vendas ainda … muito menos pelo Facebook
You have been using the app since December 2024 and have already benefited from the service and results provided. As a subscription-based app, charges are applied based on usage and orders processed through the platform. It appears there may have been a misunderstanding regarding the billing structure, as the subscription terms and conditions explain how charges are applied. We always encourage merchants to review the app pricing and terms before installing and using the service.
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