PositiveGems review for Advanced Cash on Delivery

April 27, 2024

Shopify's Advanced Cash on Delivery App is malfunctioning again, this issue recurs annually. Typically, when a customer selects an online payment method for shipping, the Shopify COD app should automatically hide the COD option. Conversely, if a customer chooses the cash on delivery option for shipping, the app should hide the online payment method. This functionality is essential for the app's operation. However, currently, the app is failing to hide any options, allowing customers to exploit the free shipping option for COD orders, which is intended solely for prepaid orders. For COD orders, we charge a flat rate of INR 100 per order. Due to this malfunction, customers are placing COD orders with free shipping, leading to financial losses for us. A major issue is that Shopify does not allow the same functionality for third-party apps in the Shopify App Store, leaving us without any alternative solutions.