ACF: Metafields Custom Fields
Advanced Custom Fields - Shopify Metafields Management
Rating
4.3
feedback
113
chart
#405
All reviews
Rating Breakdown
Review RSS Feed
June 24, 2024
I had a quirky issue, and once I reached tech support, they fixed my issue in less than 24 hours. Wow. That was great. The app has been incredibly helpful in setting up a custom modification for my Shopify product page. I couldn't be happier.
June 7, 2024
This is an amazing app with very powerful features that meet all our needs for a professional store. The customer support is just out of this world. They are very fast and kind. They resolved my issue in less than one hour. Full marks to customer support team and technical support team.
June 11, 2024
Terrible support. We used this app to make custom fields for FAQ pages on each product we then added a link to our FAQ page. The url is correct . However when you click on it goes to a 404 page because is doubles the url. Reached out to support for over a week. They finally got back to resolve the issue.
April 10, 2024
They've recently improved their support communication, so we're updating the review.. because when the app works, its great. Hopefully going forwards, everything will work as expected.
Feb. 2, 2024
Be very careful with this app, all of a sudden it started picking up our custom pricing and editing the price to display $0.00 at check out. Resulting in the product pricing all messed up in your cart We explained how urgent it was to the app owner , still waiting We have to remove from each product one by one because no help from developer
Jan. 18, 2024
M'a permis de faire quelques modifications de champ méta. Gratuitement. Simple et pratique
July 31, 2023
We have been getting "ourstore.myshopify.com refused to connect" the past 2 weeks anytime we try to open the app. I've left two support tickets, no one has got back to me. And when I try to create an account on their portal to see the tickets, it says I'm not allowed on the portal. Then when I tried contacting them on their general site's form, after form submission it says "the site can't be reached". Is this app now dead? What is going on? I'll happily update this review if you guys actually get back to me and help us get the app running again. Please assist!
Can you kindly send your request to [email protected]? We're currently unable to locate your inquiry in our ticket system. To resolve this matter, please access the following link by copying and pasting it into your browser: https://app.advancedcustomfield.com/auth?shop=yourstoreurl.myshopify.com Remember to substitute "yourstoreurl" with your precise store URL, following the format specified in our description.
March 28, 2023
Awesome app. Must have for more complex CMS items. Need to take the remainder of this 100 character limit ok good now
March 8, 2023
usefull app. Customer service allright they help me several time ans alwais reslved my issu. ..............thanks
March 7, 2023
very great help from the staff! thanks. they contact me and fix the problem I was facing. and everything is fine now.
The code you added to your website seems incorrect. Our support team has already made the necessary changes to your Liquid to accommodate your requirements, and any additional changes may cause unexpected issues on your website.
Feb. 28, 2023
THE TEAM BEHIND THIS APP IS FANTASTIC. We were switching our theme and they were able to help all of our custom meta fields. WOULD RECOMMEND 1000)%
Feb. 24, 2023
Works great. Creates sub collections without a problem. Very easy to use interface and you can add custom fields within minutes. Would recommend.
Using app
14 days
Total reviews
2
Average rating
5.0
Oct. 23, 2022
Hi there, we are facing the same issue, "app.advancedcustomfield.com refused to connect". Hope you can fix it quickly. once fixed I will change the review to 5 starts, as it's a great app
It wasn’t our intention to disappoint you. But we feel fully responsible for what happened and for any inconvenience this may have caused you. Our technical team has already fixed the issue. If you have other concerns or additional feedback, please don’t hesitate to contact our customer service team at [email protected]
Oct. 23, 2022
Is the Tool currently offline? I can't get access to the dashboard, I get the following error message: "app.advancedcustomfield.com refused to connect." The app was working well until 2 days ago when it stopped working. We build our whole store with it so we can't access any of our functionality to change, adjust etc. Pretty bad timing as there are a couple of sales ahead starting tomorrow :/
We were so sorry to hear about the negative experience you had with the app. Please accept our sincerest apologies for the stress and frustration this has caused you.
Sept. 23, 2022
This app has allowed me to edit fields in other apps, something that wouldn't be possible otherwise without going into coding. Life saver!
Nov. 22, 2021
Nice Very Nice Very Nice Very Nice Very Nice Very Nice Very Nice Very Nice Very Nice Very Nice Very Nice Very Nice Very Nice Very Nice Very Nice Very
Oct. 26, 2021
Super Support, schnelle und effektive Hilfe. Obwohl vom Erstkontakt bis zur endgültigen Hilfe leider 3 Tage vergingen - trotzdem volle Punktzahl.
Sept. 17, 2021
We loved this app for the longest time, but it's been down the past few days, and have had zero communication from them, even though I've emailed them a few times. We usually access it daily and have not been able to so it's affecting sales on our website. I really hope they get back to us soon. 9.17.2021 UPDATE: ArenaCommerce reached out quickly after receiving this review and additional contact through Shopify Plus Support. I was not aware, nor was it obvious, that support requests only occur in their support portal and not via email. Upon logging into their support portal I did see that they responded to my initial email for help very quickly, and that information did solve my problem. For those of you that are considering this app, just be aware that they have a support portal that you need to create an account on, vs just being able to communicate requests via email. Other than this misunderstanding, I do recommend the app. We use it for a large variety of different features on our website and it works perfectly.
We already reply you 2 days ago: https://support.arenacommerce.com/a/tickets/85743. Please check the ticket response then follow instructions. You may add our support email to the whitelist if you don't receive this email from our support team.
Sept. 16, 2021
This app is great and is easy to use. I use it to add further information to my product pages mostly via .csv import. As a used book seller I have many products and without this app my workflow would be much slower. Support is excellent and any issues that I’ve had have been solved quickly. Keep up the good work guys!