SpectraPure review for Advanced Shipping Manager
Aug. 23, 2022
We unfortunately never used this app, but we have been billed for about a year with ZERO reach out from the app developers. Our previous management started this with the intention of utilizing a shipping manager but started the trial and never used it or told anyone about it. Our loss, oh well. Would have been nice for anyone to reach out about the non-use of this app but continued billing. Beware.
Dear customer, your billing is handled by Shopify. As such, once your app is installed - billing is completely out of our control, but you do receive a monthly invoice from them that would have prompted you to cancel if you were not using it. If you have any billing concerns - please contact Shopify directly and not through this page. That said, looking at our ticketing system, we see our support team has been in touch with you MULTIPLE times since you installed the app - including two months ago, where you vocalized your interest in continuing to use the app. Not even once did you mention canceling it or any billing issues... It is a shame you chose to review the app and its service on this channel for a billing issue that has nothing to do with the app itself, especially since billing has been in your full control and you could have just uninstalled it. Moreover, at the time of writing this response - your app is STILL installed, so please uninstall it if you wish to stop being billed by Shopify.
