Crocuscouture review for Adwisely: Meta Ads, Google Ads

Feb. 5, 2016

Unfortunately, we had a bad experience using Retarget app recently for the first time. When we first went to set up Retarget app and our first campaign, the preview feature showed our product images in the ad would be badly cropped. Before running the ad, we reached out to Retarget app to inquire as to whether the app could properly accommodate our rectangular images, and we provided them with the exact image sizes. We were assured by a member of the Retarget app team that the app could absolutely handled our images without strange cropping -- and told us the preview wasn't an indication of how the ads would look. So we started the campaign, and unfortunately, the ads did look severely cropped in all the wrong ways. As soon as we saw the first faulty retarget app ad, we stopped the campaign and brought the issue to the attention of the Retarget app team. After first assuring us that the app could handle rectangular images, the same team member changed his tune and said the images had to be square in order for them not to be cropped. Long story short, since the ads were not in the least way presentable, we told the Retarget team that we couldn't use their app until they were able to fix the program to accommodate multiple image sizes (as many of their competitors do), and requested a full refund for our first campaign. Here's the real rub in this situation: they refused to refund us the full amount! Even after reminding them that they assured us in writing that our pictures would be fine in the real ads, they still refused the refund. We have had to take the issue up with our credit card company, which is extremely disappointing.