Emaarkt Global review for Adwisely: Meta Ads, Google Ads
Aug. 17, 2021
No response from customer support after waiting for 36 hours. Their chat service only receive emails. In settings it shows Payment settings for Facebook page does not have any payment methods. While I am using Facebook ads for nearly 1 year and paying each month with my added payment methods.
Thanks for your feedback. We checked your history and found that you installed our app on 17.08.21 12:47 AM CET We received the first message from you at 17.08.21 12:55 AM CET and you received an answer at 12:15 PM the same day (less than 12 hours later). As our support team is not working during night hours yet. Numerous reviews below confirm how fast our support team is and we never make our customers wait for 36 hours without a response. Concerning our communication channels, we use the following: - Email - Chat - WhatsApp - Instagram Direct - Facebook - Twitter All messages sent via chat are emailed to you directly if you are not online. Also, you can request a call with our specialist. Speaking about the payment settings, I would like to draw your attention to the fact that we do not use your Ad Account. We are creating a new business manager and a new ad account for you, where we ask you to add a payment method. This is why you saw this message. If there are any questions remaining, please reach out to our support team and we will be happy to help you. Maksim Sokolenko, Head of Customer Experience RetargetApp
