LUXE FATALE review for Affilo: Affiliate Marketing
June 18, 2019
This app offers more features in theory but fails in functionality. Reaching out to support is frustrating. The answer I got was basically "just leave it" with an actual "lol" at the end of the sentence. I assumed I framed the question poorly so I reframed it and asked again and got a copy/paste of their first reply. On the bright side, they email back quickly. **UPDATE** To the developers reply: We had the app installed for a full 30 days and signed up 30 affiliates before writing this review. I am thoroughly disappointed in your attempt to discredit my review. I am more than willing to provide anyone who would like screenshots of the emails in question between the developer and I. Also, to the developer: I have received half a dozen emails from you offering to extend my free trial if I will delete my review and frankly it's insulting. I hope going forward you will deal with your customers needs and requests rather than blowing them off and then begging for forgiveness. If anyone would like a copy of the emails in question feel free to contact us at [email protected].
You installed the app, but never even used it before uninstalling it. So this statement from you that "app offers more features in theory but fails in functionality" does not make any sense. Regarding support, we never said to you to "just leave it. lol". I wonder how you brought this out of context. This "lol" was about something else. When we contacted you, you told that you want some features in the app which are not present in Affilo. So, we offered you a free trial *until* we add the features you are requesting. It's a way of being nice and helping you out. Wonder how you can call it "begging for forgiveness". We didn't even send you half a dozen emails for "forgiveness" either. We strive hard to help merchants succeed and we offer excellent customer support. It's just that there are different kinds of people in this world. Some just do not get satisfied or happy no matter what we do.
