Otto's Naturals review for UpPromote Affiliate Marketing
April 21, 2026
We were overcharged for a more expensive version than we signed up for. Update: Changing from one star to 3 because we received a full refund and great customer service after posting the original review.
We take concerns like this very seriously, so I personally reviewed your subscription history via Shopify. From the records, you started a yearly Growth plan trial on March 12. After the 14-day trial period ended, the subscription was automatically charged, which is the standard billing behavior on Shopify for any trial-based plan. There is no record showing that your plan was changed or upgraded beyond what was originally selected. That said, you're eligible for a refund. We have sent you an email regarding this. We hope you can check it so we can proceed further. Cheers!
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