UpPromote Affiliate Marketing
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Tanie was such a great help for me, she answered all my questions and was very kind and patient. I hope she blossoms in this company! 10 out of 10! :)
Just signed up, so can't comment on functionality just yet, BUT very responsive in the live app chat! I had several technical questions that I needed assistance with and Mandy and Mina answered every single one of them, and quickly. I have high hopes for this app!
The customer support is realy good, special thank you to Mina for the quick answer, she does a really good job.
I don't find this app to be the most user friendly app, unless I am missing something, but the online support is great. Spoke to Gwen today who was very helpful.
Vielen Dank für Tanie, super schnelle und nette Hilfe.
thanks to barney for all the help troubleshooting and setting up our affiliate program. easy and intuitive to use. I appreciate the responsiveness and the customer support staff knew exactly how to resolve everything I needed help with!
It was an exceptional experience with Tanie
Excellent support from Tanie. She is able to active support to add the form to my site quickly.
Tania was very friendly and helpful! She quickly identified the issue with our affiliate program and helped me resolve it. Excellent customer support. Thank you, Tania!
Great experience and my issue was solved quickly. I was working in the very early hours of the morning and it was great to have support when I needed it.
Wonderful onboarding experience with UpPromote. Lina was so knowledgeable and helpful in getting the technical portion of the app optimized for my account. Very happy with UpPromote and their team. The app is easy to use, meticulously designed and as I shared, their team is outstanding. Thank you again to Lina especially
the customer service was incredible
As a customer support representative, Ms. Pauline has been very helpful. She explains everything in detail and provides assistance with every issue we encounter. Thankyou!
Dishonest business practices. Upgraded me without my consent, and then also double charged me in a month (once on the 2nd, and then again on the 30th.
Stark from UpPromote here. To clarify for anyone reading: the two August charges were for two different billing periods, not a duplicate. Shopify apps bill every ~30 days rather than by calendar month, so your Aug 2 invoice covered [Jul 31 to Aug 30] and the Aug 30 invoice covered [Aug 30 to Sep 29]. Same amount of $89.99 each, no overlap. On the upgrade: no Shopify app can change a store’s plan on its own. Your Professional subscription plan started on May 18 only after the store owner approved the charge on Shopify’s approval screen, and it has stayed on the same subscription plan since. The first billing cycle started on June 1, as soon as the free trial expired. We should have explained the 30-day cycle sooner, and I’m sorry it got to this point. If any charge still looks wrong, reply in our chat thread and I’ll walk through it with you.
Tanie did an amazing job in supporting me. These guys are the best.
if you need help they are really quick to helping out the person who helps me Tanie is very nice and knowledgeable
Nick with customer support is rude. Called me a liar and would avoid answering my request for supervisor support.
Hi there, thank you for the feedback. You raised a real issue: an affiliate running Google Ads on your brand name and collecting commission on customers you had already earned. Nothing had been paid out, and that should have been the first thing we told you. Instead, you got an explanation of why the system was right, and your request for a supervisor was not handled right away. That is on us. I have emailed you directly and am handling this personally. Stark Head of CS | UpPromote
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