All reviews

Rating Breakdown

  • 5
    95% (3,163 ratings)
  • 4
    2% (79 ratings)
  • 3
    1% (19 ratings)
  • 2
    0% (13 ratings)
  • 1
    1% (41 ratings)

Reviews with Text

  • 92% (3,046)
Review RSS Feed Review RSS Feed

5 / 5 Share

April 20, 2026

Tanie did a fantastic job during the setup , I really appreciate the support

Using app

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Total reviews

1

Average rating

5.0

5 / 5 Share

April 20, 2026

Amazing! UpPromote Affiliate is an incredibly powerful and user-friendly app for my Shopify store. What impressed me the most is their exceptional customer service. A big shoutout to Tommy – he was extremely helpful and enthusiastic, resolving all my technical queries quickly and professionally. Definitely worth the experience!

Store

YaMe.vn

Using app

--

Total reviews

12

Average rating

5.0

5 / 5 Share

April 20, 2026

Barney and Lina are so good!! They were so patient with my questions! I spent a full hour asking them questions, and they helped me understand affiliate coupons, customer referrals, and other topics very clearly. Highly recommended!

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

April 20, 2026

Great app, easy to use. Brilliant support - I was lucky enough to speak with Tommy..who even signed up as a client so we could see what the screen shots looked like. For our business we needed a premium looking platform for the program and UpPromote has delivered this

Store

ESHU

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

April 19, 2026

Awesome and Gwen provided great support in setting things up

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

April 18, 2026

Mina was amazing! walked me through setup and a few questions I had.

Using app

28 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

April 18, 2026

I had a great experience with the support team, especially Tommy. He was very responsive, helpful, and took the time to clearly answer all my questions about setting up my affiliate program. Everything was explained in a simple and professional way, which made the whole process much easier for me. Really appreciate the support, highly recommended!

Store

SOLLEH

Using app

About 2 hours

Total reviews

1

Average rating

5.0

1 / 5 Share

April 17, 2026

i uninstalled the day i paid to get my store back up and they still tried to charge me i need my refund...

Using app

Over 1 year

Total reviews

1

Average rating

1.0

Developer Reply

Once your store is reopened, Shopify will issue all outstanding and pending invoices from all apps you were using. As a Shopify merchant, you’re likely aware that app charges are handled automatically by Shopify rather than by individual app developers. I’ve sent you an email regarding the charge—please review it at your convenience.

5 / 5 Share

April 17, 2026

Tanie was very helpful in answering my questions!

Using app

9 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 17, 2026

Mina has been provided excellent support to help my referral stand out.

Using app

6 days

Total reviews

1

Average rating

5.0

5 / 5 Share

April 17, 2026

Maya was amazing! Not only did she respond to my setup inquiry immediately, Maya provided screenshot examples so that I didn't have to guess my way through the setup process. We are new to UpPromote but if Maya is an example of the customer service, I think we are going to love working working with them!

Using app

About 17 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

April 16, 2026

Super easy to use! I love that you can manage everything in one place. They offer a free trial as well which is a game changer, especially if it's your first time using an affiliate marketing program. Maya helped walk me through everything, thank you for developing this app!

Using app

About 5 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

April 16, 2026

love working with them and they are always their to help!!! highly recommend!

Using app

Over 1 year

Total reviews

4

Average rating

5.0

5 / 5 Share

April 16, 2026

Very well communication . Mandy is very professional and helpful! Thank you

Using app

About 2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

April 16, 2026

Mina is amazing, customer support is beyond expectations.

Using app

8 months

Total reviews

2

Average rating

5.0

5 / 5 Share

April 16, 2026

Gwen was very helpful and stellar app for our company

Using app

11 months

Total reviews

5

Average rating

5.0

5 / 5 Share

April 15, 2026

客户服务迅速

Store

CARABC

Using app

About 16 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

April 15, 2026

Haven't used the app for long yet, but the UpPromote support team is great. The service technician I worked with Tanie was very helpful, patient, and timely with her assistance and a pleasure to interact with.

Using app

21 days

Total reviews

1

Average rating

5.0

5 / 5 Share

April 15, 2026

Super easy to use! Very user intuitive, and their support team is very responsive and helpful for any areas that need help with. Tanie was super helpful and fast with the solutions for our needs.

Store

PhytoRX

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 15, 2026

Tanie did an amazing job helping me set up my affiliate program. Awesome communication and she is a great Service agent

Using app

6 days

Total reviews

3

Average rating

5.0