UpPromote Affiliate Marketing
UpPromote - Affiliate, influencer, referral programs
Rating
4.9
feedback
3,948
chart
#313
All reviews
Rating Breakdown
Review RSS Feed
Oct. 18, 2024
I'm writing this review just of my experience with my niche store. The only good thing was the live support. U can do pretty much nothing without paying 30$ a month for the basic plan. After paying I used all their reccomended apps and setup my affiliate program, but had no affiliates for a week. It's really not a good app for niche stores, or if you're a beginner. After buying the subscription a lot more apps pop up to 'increase affiliates' that are 89$ a month. So personally they just want to make as much money from you and there is no guarantee to find affiliates. I added 1 star because of the live support, wich is actually on every app but okay.
April 3, 2024
Seems like it should work well but the yellow check doesn't go away after creating a text checkout?
Hi there. This is Stark from UpPromote support. Following our recent communication, you confirmed that the issue was not originating from UpPromote. We really hope that you share your experience specifically regarding UpPromote and refrain from referencing any other applications. Your feedback is highly valued as it helps us continuously enhance our services. Thank you for using UpPromote. Regards,
Dec. 3, 2023
I am giving this 2 stars because of the very low quality of affiliates they allow to sign up on the platform. Mostly foreign coupon sites inquired. Further, I do not believe they have remotely the number they claim. I sell a fairly common mens fashion product. Yet when I search for affiliates there was only ONE affiliate that turned up. An amatuer with no audience. The tools might work fine, I don't know. But if you are signing up because there is a great base of quality affilaites to contact, don't bother.
Hello there. This is Stark from UpPromote support. Thank you for the feedback. We built UpPromote as a tool for users to build and manage the affiliate. Although the app does have some features to support users get more affiliates, providing affiliates has never been a main point of the app. However, we do have ambition of making our own network. Therefore, improving the Marketplace will be our focus in 2024. We hope that in 2024, we can show you what we can do with it. For now, I hope you can keep enjoying the app. In case you need assistance with finding affiliates, feel free to reach us via the in-app chat. Cheers!
Oct. 19, 2023
I have not receive any sales through it yet
Using app
3 months
Total reviews
4
Average rating
4.0
Hi there. This is Stark from UpPromote Support. I do understand the frustration of waiting for affiliates to start bringing sales. We're here to help starters like you. I've just sent you an email with some recommendations. Please take a look at it and we can discuss further. Cheers!
Aug. 16, 2023
Everything is excellent!!! except.... auto payments through paypal and store credit are only on the $89.99 a month plan, otherwise you have to process manual payments for everyone. I am used to using Impact where the financing portion is completely taken care of on their end where I only fund Impact and they distribute. This affiliate software is still a good user friendly software that would probably work amazingly well only for a handful number affiliates that do over $600 a year since you have to issue out the 1099s yourself.
Hello there. This is Stark from UpPromote support. Thank you for the feedback. Our pricing plan has been tailored to match different sizes of businesses. Compared to Impact, we believe that our pricing is much lower. Anyway, we do understand you requirements and would love to give you a hand there. We've sent you a message via the in-app chat, so please check that out. Cheers!
July 17, 2023
tried to ask for a bit of support only shared links,not interested in helping just interested in getting rid of me and telling me to join your webinar. It is your app shopify at least says we can't help with 3rd party apps
Hello there. This is Stark from UpPromote support. Thank you for the feedback. After reviewing you conversation with our agent, I think there might be some misunderstanding. We would love to hear you out and have a chance working with you to resolve any issue you've been having. Please feel free to reach us at [email protected] or the in-app chat anytime. Cheers!
April 30, 2023
mm,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,mmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmm
Hello there. This is Stark from UpPromote support. Thank you for the feedback. You must be needing some assistance from us. We would love to hear you out and have a chance working with you to resolve any issue you've been having. Please feel free to reach us at [email protected] or the in-app chat anytime. Cheers!
Feb. 13, 2023
1st up, all the good ratings are from customers who installed the app 1-2 days ago. UpPromote is directly asking for you to rate them, right after installing the app. Do not fall for it and especially do not make the same mistake as we did and get a yearly plan. I would not recommend UpPromote. We started quite good, the customer service before buying a yearly plan was very pleasing. Answered all the questions we had, promised the app could do things, it could not do. Just one example: the language setting. You can set a language for the affiliates and yourself. All the e-mails and notifications sent out are still in English. After reporting it many times the reply was: "Account language only change the affiliate's Dashboard at the moment. It must be a miscommunication. We don't have any documents in German to make such promise, unfortunately. I'm sorry for the inconvenience." Which is definitely what they promised via Mail and chat. This is just one of the issues. The overview of affiliates and referrals is good. But that is just about it.
Hi there. This is Stark from UpPromote Support. Thank you for sharing your feedback. I'd like to clarify the misunderstanding here. The language settings in the app are all about the interface of either the merchant's portal or the affiliate's portal. The email notifications can freely be edited by you (via the Emails tab), and the English version is just our default template. Since you claimed to have more issues, we'd love to work with you to figure them all out. Please check your in-app chat for our messages. Cheers!
Oct. 27, 2022
The recent changes made to this App are not great. Affiliates struggle to see their networks. The App does not open directly anymore.
Hi there! I'm Stark from UpPromote Support. Thank you for the insights. The recent change is just the beginning of our huge plan for UpPromote in the near future. We're aiming for a much greater user experience by developing a whole new app interface embedded in Shopify. With that, you can easily navigate UpPromote functions and Shopify admin sections all in one page/browser tab. We hope to get your empathy on this temporary change as we believe the next changes will definitely be worth your patience. Thank you very much <3
March 31, 2022
Hi, I have running my Shopify shop for more than one year. I do Dropshipping, recently Shopify needed me to provide BRC or tax document. I was retired and a sole propriator, no above document, so I cannot use the Shopify payment in my shop. Now I want to change the mode to do Affiliate marketing, so I have no experience on UpPromote, but I believe I can learn it fast. If it can help me gain profit, sure I will rate it good.
Hello there. This is Stark from UpPromote support. Thank you for the feedback. You must be needing some assistance from us. We would love to hear you out and to have a chance working with you to resolve any issue you've been having. Please feel free to reach us at [email protected] anytime. Cheers!
March 24, 2022
Yes, all the reviews are raving how easy it is to install. Yes, it's a great app to use - set up was extremely quick and easy. Perhaps everyone should return to modify their review once they have used it. The 3 affiliates who have signed up since I set up, most likely sign up to everyone (having researched them). You cannot view the marketplace to recruit new affiliates unless you upgrade. Fine... I upgraded - was able to view - next day decided to go through the process to recruit some affiliates and and now it's not available to view - mentions due to beta version can no longer view. Now I'm thinking the whole thing is rubbish.
Hi there! I'm Stark from UpPromote support. We believe that there's some misunderstanding here: 1. It's totally normal for one single affiliate to take part in many programs from different merchants, since it's basically their work to promote and earn commission from merchants. 2. Due to a minor bug, the affiliate list on our Marketplace didn't show up properly on your end. We just fixed that. Now you can go to our Marketplace and find the affiliates you want. We're sorry for the inconvenience. Please feel free to reach us again at [email protected] if you need our assistance. We're here to help! :)
Jan. 25, 2022
I don't know how this app got so many 5 star reviews but the app is VERY MISLEADING. In order to actually pay your affiliates you must have the $69.99 / month plan!! Well there goes my whole profit! It's quite embarassing actually to announce an affiliate program and then find out you cannot process payments to your affiliates! If you don't upgrade to the $70 plan, you have to process payments outside of the app. Some of my affiliates have debit cards so I have to now go sign up for some other third party and pay everyone MANUALLY. I am so frustrated because it truly feels like I've been scammed. How am I now supposed to cancel or pay insane amount of money, I barely get any affiliate referrals!! At least make it affordable for people who barely bring in any affiliates! I'd rather have a plan that grows and charge me more the more $$ I bring in. $70 is insane for small businesses like mine, that's the whole reason I even signed up for an affiliate program is trying to make more sales because none of my online ads are working anymore and I'm barely surviving. I thought ok maybe I'll upgrade to the $20 plan but NOPE CANNOT PROCESS PAYMENTS WITH THAT EITHER!!!! Small businesses beware plus a lot of affiliates will only sign up to place orders for themselves and that that commission for themselves like a coupon. I'm so upset I don't even know what to do.
Hi there! We do understand that you, as well as many other merchants, want to do the payments right from the app for convenience. Unfortunately, that will involve the merchants' payment security/privacy (especially with debit card payments). That's why manual processing payments has been the main method that most Shopify merchants do. We always aim for the best experience for our users, so we actually managed to develop the PayPal integration feature so that users could process payment right from the app. We have been trying to look for more integration to expand the in-app payment options list as well. We've sent you an email with an alternative solution for this. We hope that you could give us a chance to make things right for you. Cheers!
Sept. 19, 2021
I just loaded the app to my store, onboarding process is seamless, easy. Looks interesting & I'm curious about what happens in the next days.. will update you'all soon. Nah! nothing happened. got like 3 affiliates , but that's it. app was just occupying space on my store. not productive for me.
Hello there. This is Stark from UpPromote support. Thank you for the feedback. You must be needing some assistance from us. We would love to hear you out and to have a chance working with you to resolve any issue you've been having. Please feel free to reach us at [email protected] anytime. Cheers!
Jan. 20, 2021
Its seems like a good idea well put together app, until you get surprised with the constant limitations, even on their basic paid plane (which is pretty much useless) it shows that it allows to have a popup after checkout so customers can become affiliates, great right? Lol but that when the customer actually signs up, in their dashboard you can’t even sync it with your shopify system with the same customer!! Oh unless you pay up for another higher paid plan. I don’t like this style of hidden shady pay more approach at all when apps do it, it shows just how much less value the service is and how you will constantly run into surprises. No thanks uninstall
I'm Michelle from Secomapp support. I'm sorry that you are confused with our pricing plans. In the Growth plan, we enable the features that can help you approach potential affiliates, while in the Professional plan, we unlock all advanced features for those that grow their affiliate management team to a certain level that needs more professional tools. I think there was a misunderstanding about the Convert customer feature and Shopify sync account feature. We've reached you via email to provide more clarification on these features. Please reach us at [email protected] for more assistance.
March 3, 2020
I feel like this is too hard to set up and should be much easier. I can't figure out easy things like telling people the important details about the program before they sign up.
Jan. 14, 2020
Pretty expensive for only 50 referrals a month. Absolutely not worth the price as there are others that have unlimited for half the monthly price
Thanks for your feedback. We set our pricing rules based on general market pricing as well as the value that we can bring to all merchants. Our team always care and listen to customers in order to optimize user experience, we also do regular research to update new features to meet users' requirement and make sure the system would run seamlessly with high accuracy. And i believe it's the reason why you're still using our Growth plan so if you think of any suggestion to our team about pricing plans, just feel free to send us an email to [email protected] *Update: We have just increased referrals a month for our plans: Free version : from 30 to 200 referrals / month Growth version: from 50 to 300 referrals / month Pro version : from 300 to 600 referrals / month The price doesn't change.
Jan. 5, 2020
I set up my account with them I just want to test it before I leave a review I will write another review once I see results.
Oct. 26, 2020
Be aware of that sometimes google ad orders appear on affiliate orders too. Also a couple of my very old b2b orders appeared like an affiliate order. Which I made the agreement via phone than the customer visited the website organically and made the purchase. I have sent many screenshots and emailed them about these issues and the reply was "These referral orders are tracked probably because the customer clicked on the affiliate link before" Well, I have tracked them, and both Shopify analytics and google analytics disagree with you. 3 stars because I used it for free and I still have little doubts about if they were right or not. I removed the app. Wish you luck.