UpPromote Affiliate Marketing
UpPromote - Affiliate, influencer, referral programs
Rating
4.9
feedback
3,948
chart
#313
All reviews
Rating Breakdown
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Nov. 9, 2024
I found the entire process a bit difficult to understand and do all the set up. As a small business owner, I do not have much time and need things to be simple and efficient. I also wish they had phone support instead of endless chats and on-board services where they can set up everything for you either for a small free or even free. Overall, there are easier programs out there and much cheaper. If you're busy small business owner and not too tech savy, you might want to skip
Thank you for your feedback. We’re sorry to hear that setup felt challenging. UpPromote offers multiple support options, including live chat, guides, and onboarding assistance, and our CS team is always available to help. We’re always just a message away if you need assistance, so we regret that we didn't hear from you sooner. We appreciate your thoughts as we continue working to improve the experience for busy business owners. Best,
Sept. 15, 2024
They show fake referral sales/orders, Our team raised complaint with them but not received any response.
Sept. 14, 2024
The app, unfortunately, isn't working as it should. When affiliates create a link and share it on Instagram, the Instagram browser strips out the affiliate slug at the end, leaving only the raw URL. As a result, the sales go through, but the app fails to attribute them to the correct affiliate. This leads to affiliates approaching me with concerns like, "Hey, I don’t see the sale my friend made." They then have to provide proof of purchase, which is frustrating for everyone involved. When I reached out to support about this issue, instead of escalating it to their developers, they suggested a workaround—making every affiliate a "forever affiliate." This isn’t a solution for us. "Forever affiliate" means that once a customer buys a product through an affiliate, all future orders from that customer will always be attributed to that affiliate. This approach doesn't address the core issue, which is the app's failure to handle URL attribution properly. Furthermore, the app doesn't allow for a straightforward payout process unless I set up PayPal in developer mode, which is more complicated than it sounds. It requires creating a business PayPal account, entering developer mode, and configuring several risky settings. It’s far from a plug-and-play experience. The affiliate portal itself is also very basic and lacks a professional look. Given the app's $99/month price, this is quite disappointing. At most, it seems worth around $15/month. I've found a competitor app that is far more reasonably priced and doesn’t have the Instagram issue. With this app, affiliates can share custom links via Instagram DM or in their bio without the link being auto-converted. To be honest, just because an app has lots of high-star reviews doesn't necessarily mean it's the best option. Often, those with fewer 5-star reviews perform better because they are more motivated to improve. After my conversation with the support representative ended without a resolution and no escalation to higher support, they sent me a dancing cat GIF, which felt unprofessional and mocking. When dealing with customer service, if you can’t help a customer, sending a GIF like that is not appropriate. Management should monitor these interactions to ensure a higher quality of customer service.
Hi there. This is Stark from UpPromote support. We're sorry for your experience and regret that things didn’t go as expected with our app. After investigating thoroughly, we found that the issue might be tied to either a custom configuration in your theme or a third-party localization app responsible for the currency switcher on your store. With that setup from your end, it's unlikely that any affiliate app would be able to function properly. We'd love to help you resolve the issue, so we've sent you a follow-up email. Please check it at your convenience. Regarding the "dancing cat GIF" you claimed to get from our agent, after thoroughly reviewing the conversation history, we were unable to find any instance of a GIF or any inappropriate communication from our team. We always aim to provide professional and helpful support, so I hope we can clarify any misunderstandings here. Please feel free to reach out with any further details.
Aug. 19, 2024
Seems like a very difficult app to use so far. Some of the top features (gifting, custom affiliate links, custom domain, shorten links, and integration with email) is only available on the professional plan..
Thank you for your feedback. We understand that some advanced features are exclusive to our Professional plan, but we believe they offer valuable tools that can greatly enhance affiliate management for growing businesses. For those just starting out, our Free plan includes all the essentials to help you get up and running smoothly. You can always upgrade as your business expands and you find the need for more advanced functionalities. We've sent you an email to get this sorted out. Please check it out when you have time.
July 22, 2024
MISLEADING APP DESCRIPTION After being assured that UpPromote included a referral feature I installed the app and started setting it up. After 25 years as an online marketing consultant to companies in 40+ countries, I understand the clear distinction between an AFFILIATE and a REFERRAL APP: A referral app provides once-off rewards to existing customers for introducing new customers - if the new customer places an order then a reward or commission is granted to both parties ON THE FIRST ORDER ONLY. An affiliate app may provide a once-off reward new customers introduced by the affiliate, but the affiliate continues to earn rewards (normally a commission) on all that new customer's purchases for a fixed period or indefinitely. Because Referral Rewards are only paid out once, they can be very large 9even loss-making) as they only happen once and are regarded as the cost of acquiring the new customer. Having signed up for a $29/mo paid UpPromote plan I discovered that the "Referral" program they were providing only allowed rewards that repeated on all future purchase by the new client. This is DISHONEST MARKETING - that is not a referral program but rather an affiliate program. I queried this and they demanded I triple my monthly payment to $89 to enable a referral program with once-off rewards. Then the company claimed that as their customers often incorrectly referred to an affiliate program as a referral program, they felt justified in also incorrectly labeling their $29 plan as a referral program. I have over the years used dozens of both affiliate and referral apps and was delighted to find a combined app, but BEWARE - this company is being dishonest (and IMHO perhaps fraudulent in their marketing claims. I lost faith in this company and no longer trust them or want to do business with them and am now uninstalling UpPromote from my Shopify store. Now the company is asking for a meeting - I wasted so many hours setting the app up and testing it to find it did not do what they promised that am not inclined to waste more time teaching them what it should do.
Hi there. This is Stark from UpPromote support. We understand that you are upset because our logic doesn't fit your needs. We'd like to clarify that we never asked you to upgrade for the "once-off" feature, since we don't have it available at the moment. On the other hand, we appreciate that you brought this up to our attention. Our team would love to have a meeting with you to hear more about your perspective of Customer referral. It would be very helpful for our future improvement. We've sent you an email. Please check it out when you have time. All the best,
June 12, 2024
Does not work and there is no access to customer service. It has been a year. No one has contacted me. My affiliates are selling things but getting no credit so they abandoned it. We lost a lot of business pursuing affiliates who then thought we were just not paying them for links they could SEE from their end. No response ever from customer service.
This is Stark from the UpPromote support team. We sincerely apologize for the inconvenience you faced. After reviewing your case, we found only one email from you, which unfortunately ended up in our spam folder due to an issue with our mailbox. We're truly sorry for this mishap and appreciate your understanding. We’ve reached out to you via email and hope to have the opportunity to assist your business moving forward.
June 11, 2024
I’ve uninstalled the app but they still charged me $69, this is unacceptable, I don’t recommend
Hi there. This is Stark from UpPromote support. We would like to clarify that we do not and cannot charge users after the app has been uninstalled. In this case, you uninstalled the app 16 days after the billing cycle started. Despite this, we had issued a full refund as a gesture of goodwill. It breaks our heart to see such accusation from a Shopify merchant.
June 5, 2024
BEWARE! I signed up for the $89.99 Professional plan with a two week free trial. Unfortunately, it took more than two weeks to find all the flaws with this app, such as the coupon automation not working for all the "outreach" programs and, most importantly, the "Post Purchase" outreach is not linked to purchases in any way. It's linked to acquiring new email addresses. Therefore, if you are asking customers to sign up for email marketing when they enter your store, they'll receive a "post purchase" ambassadorship email - even without purchasing your product. When I realized all the flaws with their software and canceled, unsubscribed, and deleted the app, we were halfway through the first billing cycle. When I asked them to refund the prorated amount for the second half of the billing cycle, they refused. Therefore, they essentially STOLE half a month worth of my money when I wasn't even subscribed to or using their app. Stay away! There are other cheaper apps that do not have flaws and have better customer service in which they do not steal from their customers.
Hello there, This is Stark from UpPromote support. Thank you for sharing your honest thoughts. I believe there might be some confusion about our two features: Post-purchase popup and Convert signed-up customers. Let me clarify: - The Post-purchase popup appears after a successful purchase, inviting customers to become your affiliates. - The Convert signed-up customers feature automatically creates affiliate accounts for all customers listed in your Shopify admin > Customers section, including those who signed up an account on your store and those who made a purchase. Due to the nature of these features, they cannot be used simultaneously. Regarding your refund request, I feel we haven't discussed this thoroughly enough. We never intend to "steal" any users' money. I've sent you a follow-up email about this matter and hope you can review it so we can resolve this for you. Best regards,
May 30, 2024
Our company is looking for affiliates. Non of the affiliates we contacted in the Uppromote Market Place had any interest in our product, even with a very fair % commission. Invites were submitted to over thirty affiliates. The app appears to be more suited for those that already have affiliates, and not for companies that are starting with affiliates or are looking for more affiliates. It's too bad as the app is user friendly and appears to function perfectly for companies that have affiliates.
Hi there. This is Stark from UpPromote support. Thank you for your sharing. We understand that our current Marketplace may not fit all businesses, especially with some niche brands. We're having a plan to focus on growing our Marketplace to be even better with more quality affiliates. We hope to get another chance to support your business in the future. All the best,
Feb. 18, 2024
This app has done nothing for us. In the first few months something was missing. We were charged without getting notified that there was an issue. This was fixed. In the subsequent months still nothing was happening; we weren't getting any referrals or sales from this app. For us this app was waste of money. Maybe for other stores it works; looks like this app is getting high ratings. I don't know how. We didn't get much support to replicate other stores' success, if indeed this app boosted their sales.
Hi there. This is Stark from UpPromote support. It's sad that the app didn't work out well for you. Active engagement and motivation of affiliates are crucial for your business' success. UpPromote is a tool that you should utilize with proactive effort on your part as well. We do hope to get another chance to assist and help you with your affiliate marketing campaign. Cheers!
Jan. 19, 2024
$800 a year GROSSLY OVER PRICED! WARNING! Those who upgrade to this FROM THE $300 OPTION get offered ZERO discount... That is UNLESS you cancel the next day and they knock off $150 off THE $800, if you select "Was too expensive" - What about those that just buy it? Oh, they get nothing by the way. For me, that's a disgrace in terms of business-to-business ethics The basic set of features are lacking, you cannot even setup auto payment to paypal with the basic version, and the accounting options are all greyed out/missing, or constantly saying upgrade to pro next to them - If you have any subscription-based products where it requires a VERY simple , 3 minute bit of code, they force you to go onto pro which $800 a year
Hi there. This is Stark - CS manager at UpPromote. I'm sorry that our discount offer has upset you in such an unexpected way. We do acknowledge that some users need to use a single feature in a higher plan while cannot afford the whole subscription plan. Therefore, we consider the discount offer to be some help from us. As with any other SaaS business, offering discounts for users who want to leave is a very common effort to retain users. We never meant to upset our users like that. Anyway, in the first quarter of 2024, we're going to do some testing and consider applying a new subscription model in which users can subscribe to separate features. We hope that with this new model, we can reach and assist more small businesses. Anyway, we always value feedback from users, so thank you for sharing your insights. Best,
Dec. 29, 2023
I am super frustrated with the service I had the help of various affiliates to promove the product. We achieved a great success in Christmas sales but the affiliates did not receive nothing. We found it weird, than we tested it and what happened was that the platform was updating. Even though they were selling the platform did not show them neither de number of sales nor the accesses. It made us seem scammy for them. Please help me to solve
Hello there. This is Stark from UpPromote support. Thank you for the feedback. Upon checking, we found no issue with tracking in your account. Every referrals have been tracked and showed up in the app, both for you and your affiliates. We'd love to hear more from you about what made you think so. Please feel free to reach us at [email protected] or the in-app chat anytime. Cheers!
Nov. 28, 2023
Such a bad Customer services , I tried many times to connect with them , there is no feedback , they mentioned they have 24/7 Live chat option , but after waiting few days , I still not able to find it
Hi there. This is Stark from UpPromote support. We actually replied to your email but we received no response from you at all. We recently tried to reach you again. We hope you can check your mail box once again and give us another chance to assist you. Looking forward to hearing from you :)
Nov. 1, 2023
the worst company in the world i gave them nearly 100,000 affilates and they completely screwed up everything you speak with 7 different people a day i have no idea how they have these reviews
Hi there. Thank you for sharing your thoughts here. Just a clarification here, all 100,000 affiliates you mentioned are for your own use only, and UpPromote will not initiate any contact with any of them. Also, we're sorry that we don't have any agents who can be available 24/7 just to support you. We had no choice but to support you with different agents. We believe all of our agents are capable of assisting you with your concerns in a timely manner. We have been trying our best to do every single one of your extra requests. Unfortunately, our team effort seems to not meet your expectations. We will keep trying to show you how we deserve those reviews. Regards,
Oct. 24, 2023
We had used another App (BOGOS) developed by Secomapp. The experience was so bad: because of their failure to warn Merchants about a bug of their app that allow users to place 0 value orders from the app, we lost a large sum of money. As a result of this experience, we would not recommend this app to any merchants. And we would warn all Shopify users that we know not to use any app developed by Secomapp.
Hi there. I'm Stark from UpPromote support. Since UpPromote always strives to give users the best experience possible, we appreciate the reviews from users very much. Therefore, we can't help but feel truly sad receiving a review about an app which is not UpPromote. I've contacted the BOGO team and had them reach you as soon as possible. We hope that they will have a solution and clarify all misunderstandings. All the best.
Oct. 17, 2023
Started getting inundated with fraudulent orders after installing this app, all linking back to an affiliate. Reached out to customer support, zero support given, just denial. Wouldn't recommend.
Hi there. This is Stark from UpPromote support. I think there is some misunderstanding here. You mentioned that the orders were placed with a compromised credit card. Since you have already denied the referral and removed the affiliate from UpPromote, we suggested you contact the buyer for more information and didn't receive a response from you. Please note that we cannot trouble who made the order and who uses the affiliate links, but we would love to know if there is anything else we can do to help.
April 19, 2023
Cannot open app and support hasn't gotten back to me. Being charged $139USD per month for nothing.
Hello there. This is Stark from UpPromote support. We're sorry that you couldn't reach us earlier. We've sent you an email with the solutions for the issue you got there. We hope you can take a look at it soon. Cheers!
March 19, 2023
I don't recommend this app They don't have phone support you can only chat with them the person chatting is dealing with multiple people at the same time so you will grow old before you can get an answer, extremely disappointing!!
Hi there. This is Stark from the UpPromote support team. Thank you for the feedback. Other than the 24/7 in-app chat support, we do provide phone support for urgent cases or users who need help setting up. We will now try to reach you to give you a hand :) Cheers!
March 16, 2023
App makes my whole Shop freeze. It required a external Login and redirect to a Site with endless Pop Ups.
I'm Stark - UpPromote's CS Manager. I hope you're doing well. Thank you for the feedback. We'd love to hear more from you in order to investigate the issue you got there. We've sent you an email with more details. We hope that you can check that out so we could make things right for you as well as other users. Have a great day and stay safe <3
Jan. 29, 2023
This is a difficult program to set up! And you also have to pay to experience its capabilities! Not worth it! Look for analogues!
Hello there. This is Stark from UpPromote support. Thank you for the feedback. We will try our best to help you with setting up the app. We would love to hear you out and have a chance working with you to resolve any issue. Please check the in-app chat for our messages <3 Cheers!