UpPromote Affiliate Marketing
Drive referral sales loops with influencer & affiliate program
Rating
4.9
feedback
3,129
chart
#362
All reviews
Review RSS Feed
Feb. 8, 2026
The Logic Issue: If you have multiple collaborators or influencers (e.g., Collaborator A is linked to SKU 1, and Collaborator B provides a coupon for SKU 2), this app CANNOT handle them in a single order. Their system forced the entire order’s commission to only ONE person, completely ignoring the "Product Connection" I set up for other SKUs. In my case, even though a product was hard-linked to a specific partner, a simple coupon used for a different product in the same cart wiped out their credit. The Support/Attitude: When I reported this as a logic flaw, the support team’s response was incredibly arrogant. They claimed they had "never heard of this request" and refused to fix this fundamental data integrity issue unless I paid for "expensive customization." They ignore the fact that as a Pro Plan subscriber, I expect accurate attribution—it’s the core purpose of an affiliate app! Conclusion: This app is only suitable for very small, simple stores with only one influencer per customer. If you are a professional merchant with multiple SKUs and various influencer partnerships, STAY AWAY. Their "one-order-one-owner" logic will cause you to lose data and damage trust with your collaborators. They care more about charging customization fees than fixing their product's basic logic.
Thank you for sharing. As mentioned, we cannot change our tracking logic on the production version, which is used by all of our users for the past 6 years, just to match your specific need. On the other hand, we're willing to do a customization on our special server, which requires the Enterprise plan and a one-time customization fee. It's the only option we can go for, but you're not willing to proceed. Anyway, we respect your decision. Good luck on finding another Affiliate Marketing app that can match the logic you needed. Cheers!
Jan. 4, 2026
This has to be one of the worst and most frustrating Customer Service I have ever had to deal with. After speaking with Stark and Lina, it is clear they value nothing more than money. After uninstalling the app several months ago, it has still continued to charge us. Even when speaking to them, they provided no solution as they said "I cannot provide proof of uninstalling the app"... Pathetic
We reviewed this case and both Shopify Billing and our app logs show no uninstall record from 4 months ago as you claimed. Shopify also confirmed that there's no uninstallation recorded during that time. Despite that, we refunded 2 months as a goodwill gesture, yet you asked for more. For fairness and accuracy, we can only refund charges that are backed by Shopify’s billing and uninstall history. All the best,
Jan. 2, 2026
Scam app - install it and next thing if you want any feature at all you have to pay far more than $30 a month! What a Joke!
Dec. 30, 2025
What a scam this is! We never used the app, and even uninstalled it, and are STILL being charged a hefty monthly fee every month with no way of cancellation. We are now in contact with Shopify Support to try to find a solution and a refund. What a hassle!
Hi there. Please understand the difference between each app's billing cycle and your Shopify store's billing cycle. Every month, on the same day, you receive bills from all apps you're using. That day does not relate to each app's cycle. In some cases, you receive bills from apps that you uninstalled because the subscription actually started before you uninstalled the app. This rule applies to not only UpPromote, but most apps on Shopify App store. Also, to cancel, you can either downgrade to the Free plan or uninstall the app. Please reach us via [email protected] so we can assist you on this.
Dec. 8, 2025
absolutely ridiculous app not helpful or useful, still tried to charge my card $299 for a sub i cancel and deleted there app yet they still insist in trying to take money from me! Shopify has too Much of these vampire like Apps that you need to help grow Etsy is much better From getting Organic Sales
Shopify send you bills from all app on the same day every month, while each app has its own billing cycle. If the app's billing cycle started before you canceled/uninstalled, you would still receive the bill for the whole cycle when the next billing date comes. This rule applies to all apps. We're more than happy to support you in such cases. Please reach us via [email protected] so we can assist.
Sept. 28, 2025
Das ist eine App, die ich nicht empfehlen kann. nachdem ich alles eingerichtet habe, was mich viel Zeit gekostet hat, wird auf einmal "500 Server Error" angezeigt. Alles umsonst. Ich werde diese App wieder kündigen und mein Geld zurück verlangen. Das ist eine Zumutung.
We are sorry for the inconvenience earlier. As of right now, we have finished the maintenance so users can use the app normally. Kindly let us know in case you fond any further issues. Cheers!
Jan. 22, 2026
Customer support doesn't have any experience on how affiliate codes work and answer a google ads detection question. If you are going to offer a feature of detecting google ads, you should have some resources and an educated support team to answer my questions. NOT asking me to ask an affiliate that will deny any claim of using google ads. Do better.
Aug. 21, 2025
Terrible UX experience. Not mobile user friendly. Asked the dev team to help, they completely messed up our store pages ( eg: privacy policy, FAQ's, ect ). They were showing the sign up form, and when disabled, completely DELETED ALL INFORMATION FROM THESE PAGES. Absolutely outraged. Deleting app. Never again.
Although you couldn't provide any proof of our team caused the issue nor work with us to find the root cause, our support team has fixed the issue in your theme codes for you already. In any case, we respect your choice of Affiliate marketing solution. Good luck with your business. Cheers!
Aug. 21, 2025
Opened half a year did not receive an order, and can never find customer service
Hi there. We found that you clearly reached us via in-app chat before. As I checked, you never approved any affiliate, thus getting no sales from them. I've sent you a follow up email with detailed information. We hope to hear from you soon. Cheers!
July 15, 2025
Not only is the description of this product, incredibly misleading, it’s also incredibly hard to use, and on top of it their customer service is absolute trash
July 3, 2025
We can not open the app now
Hi there. We have sent you a follow up email. Please check it out so we can help you troubleshoot the issue. Looking forward to supporting you! :)
July 2, 2025
It says the installation is free, but when you install the app. They provide you 14-day free trial. Once the trial is ended, they don't discontinue. They charged you automatically and said it's based on Shopify rules. You need to check your plan description on this page and be really careful!! It's a trap. Really shame on you guys. You stole my money and refuse a refund.
We have a Free plan that users can use as long as they want. On the other hand, if you choose a paid plan, the billing cycle will start as soon as the trial expires. This subscription model is very common. Also, for people who forgot to cancel after a couple of days, we do offer refunds. We hope you won't get much surprised when you find other similar subscription services.
May 16, 2025
We installed this app hoping it would provide the tools we needed, but the features were limited and didn’t meet our expectations. The app feels unfinished for a platform that claims to be all-in-one. Customization is minimal, reporting tools are basic, and there's poor support. Automation is limited, making management more manual than expected. It might work for beginners, but it’s not suitable for growing or global businesses. Disappointed overall and we can’t recommend this app.
April 28, 2025
We recently deleted this app after experiencing too many issues with scammers trying to claim commissions on sales that were not legitimately theirs. The most recent case involved a customer who received a 50% discount code from us as part of a product exchange. Somehow, when the sale came through using the unique, one-time-use code, it still got picked up as an affiliate sale — how this happened is unclear, but it's not our responsibility to investigate or solve. Be very cautious if you're considering this app!
Jan. 30, 2025
Paid for a year subscription and ended our affiliate program early. This app has plenty of bugs and the major one is that the PayPal integration is broken so all payments have to be made manually. I removed the app after 6 months and this company is refusing to even offer a partial refund. Stay away from them as their customer support is awful and the app is full of bugs. You can do the same exact thing that this app does for free with Shopify collabs.
We’re sorry to hear about your experience and would like to clarify a few things: 1. Our agent did not refuse your refund request. He only requested a billing screenshot, as per our policy. You are eligible for a partial refund and we’re ready to process it. 2. We found no record of you reporting the PayPal integration issue. This is often related to PayPal account approval, not the app itself. We hope to get a chance to troubleshoot this further. 3. Our app has helped thousands of merchants successfully, and we take pride in resolving issues and bugs quickly through our support channels. We'd appreciate if you could share the bugs you found. I've sent you a follow up email. Looking forward to hearing from you. Cheers!
Sept. 15, 2024
They show fake referral sales/orders, Our team raised complaint with them but not received any response.
I'd like to clarify things here. You claimed that you created some affiliate accounts to test, and those referrals are brought by those test affiliates. It doesn't make sense to blame us on creating "fake sales", as we did not. Also, you received the notification emails about those referrals and blamed it on us, while you can simply turn the notification off in Settings. Our support team did send you an email to get your concerns resolved but we never got your response.
Sept. 14, 2024
The app, unfortunately, isn't working as it should. When affiliates create a link and share it on Instagram, the Instagram browser strips out the affiliate slug at the end, leaving only the raw URL. As a result, the sales go through, but the app fails to attribute them to the correct affiliate. This leads to affiliates approaching me with concerns like, "Hey, I don’t see the sale my friend made." They then have to provide proof of purchase, which is frustrating for everyone involved. When I reached out to support about this issue, instead of escalating it to their developers, they suggested a workaround—making every affiliate a "forever affiliate." This isn’t a solution for us. "Forever affiliate" means that once a customer buys a product through an affiliate, all future orders from that customer will always be attributed to that affiliate. This approach doesn't address the core issue, which is the app's failure to handle URL attribution properly. Furthermore, the app doesn't allow for a straightforward payout process unless I set up PayPal in developer mode, which is more complicated than it sounds. It requires creating a business PayPal account, entering developer mode, and configuring several risky settings. It’s far from a plug-and-play experience. The affiliate portal itself is also very basic and lacks a professional look. Given the app's $99/month price, this is quite disappointing. At most, it seems worth around $15/month. I've found a competitor app that is far more reasonably priced and doesn’t have the Instagram issue. With this app, affiliates can share custom links via Instagram DM or in their bio without the link being auto-converted. To be honest, just because an app has lots of high-star reviews doesn't necessarily mean it's the best option. Often, those with fewer 5-star reviews perform better because they are more motivated to improve. After my conversation with the support representative ended without a resolution and no escalation to higher support, they sent me a dancing cat GIF, which felt unprofessional and mocking. When dealing with customer service, if you can’t help a customer, sending a GIF like that is not appropriate. Management should monitor these interactions to ensure a higher quality of customer service.
Hi there. This is Stark from UpPromote support. We're sorry for your experience and regret that things didn’t go as expected with our app. After investigating thoroughly, we found that the issue might be tied to either a custom configuration in your theme or a third-party localization app responsible for the currency switcher on your store. With that setup from your end, it's unlikely that any affiliate app would be able to function properly. We'd love to help you resolve the issue, so we've sent you a follow-up email. Please check it at your convenience. Regarding the "dancing cat GIF" you claimed to get from our agent, after thoroughly reviewing the conversation history, we were unable to find any instance of a GIF or any inappropriate communication from our team. We always aim to provide professional and helpful support, so I hope we can clarify any misunderstandings here. Please feel free to reach out with any further details.