Razorpay Affordability Widget
Razorpay Affordability Widget Increase customer conversions
Rating
2.8
feedback
22
chart
#3,098
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
14%
-
Less than a day
9%
-
Less than a month
32%
-
Less than a year
41%
-
More than a year
0%
Reviews Summary
The reviews for the Razorpay Affordability Widget app are mixed, with both positive and negative feedback. Positive aspects include prompt and helpful customer support, especially from the Razorpay team, resolving issues efficiently. Users appreciate the EMI options displayed by the widget, enhancing the customer experience. However, negative themes include the widget not showing on the product page, confusion about pricing, non-existent or unresponsive customer support, and technical issues causing the app not to work properly. Some users also mentioned difficulties in contacting support for assistance.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
April 19, 2024
They promoted as a free widget, but today I received an email stating that it would be approx. ₹1800 a month which is too high for this, will look on to move away from Razorpay and lookout for alternatives.
Hi Team Motorsche, we spoke on phone. We sincerely regret the inconvenience caused. You are a valued Razorpay merchant and we want to make this right. Rest assured that we are looking into your issue on priority basis. If you have further concerns you'd like to highlight, please email us at [email protected]. Best wishes, Shravani Razorpay
April 18, 2024
Nothing seems to work, the checkout isn't going live even after following the instructions given, and nothing is moving forward. The customer support is non-existent and other founders have given us the feedback that this is how they operate. Sad and shameful, we thought razorpay was a respected partner in India but can now understand why its 2.9 rated. Would not recommend installing!
April 29, 2024
I had faced an issue with the widget tried and failed to add to my theme..super thanks to the Razorpay team! Very prompt on reaching me out and resolving the issue for me.. wonderful support! Thank you so much
Hi Team MerkClub, I took a look at your Checkout and it seems EMI options are not enabled. Please enable EMI payment options on Merchant Dahsboard by following steps here: https://razorpay.com/docs/payments/payment-methods/emi/#:~:text=Enable%20EMI%20on%20Razorpay%20Dashboard,Settings%20%E2%86%92%20Payment%20Methods%20tab. Once done, the Widget should start reflecting on your website. Integration steps for Widget on Shopify are here: https://razorpay.com/docs/payments/payment-gateway/affordability/widget/shopify/ This should help. If any further challenges, please email us a [email protected] and we'll look into it on priority. Best wishes, Shravani Razorpay
March 28, 2024
The Razorpay Affordability Widget helped us by displaying EMI options which helped customers view all the EMI options on the product page itself, although we have run into some issues, their product team esp. Shravani was helpful and responsive to navigate us through them!
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more