Razorpay Affordability Widget
Razorpay Affordability Widget Increase customer conversions
Rating
2.0
feedback
28
chart
#4,969
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
25%
-
Less than a day
14%
-
Less than a month
29%
-
Less than a year
29%
-
More than a year
0%
Reviews Summary
The reviews for the Razorpay Affordability Widget app are mostly negative, with users reporting issues such as the widget not working, hidden fees deducted from transactions, lack of clear instructions, and poor customer support. Some users mentioned that the widget did not appear on the product page even after enabling it, while others experienced freezing of the product page when clicking on the widget. Additionally, there were complaints about the high monthly cost not disclosed upfront and the lack of responsiveness from the support team. However, a few positive reviews highlighted the helpfulness of the Razorpay team in resolving issues and the benefits of the widget in displaying EMI options.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
April 8, 2025
please help the widget is not working even after enabling emi options in the razorpay dashboard
Feb. 26, 2025
Dear Razorpay Support Team, I hope this message finds you well. I am reaching out regarding an issue with the Razorpay Affordability Widget on my website. While the widget is simply being shown to customers, I noticed that 1% is being deducted from every transaction processed through my store. This fee wasn’t clearly disclosed when I set up the widget, and it seems misleading since the widget was advertised as "totally free" to display. There was no indication that showing the widget would incur a 1% fee on all transactions. I kindly request a refund of the 1% fee deducted from these transactions and would appreciate clearer information about this charge moving forward. Thank you for your attention to this matter. I look forward to your prompt response. Sincerely, Sai Creations Watches
Nov. 26, 2024
This app is not working in my store. I am chasing the team to get the help and get it activated but i am now tired after trying 6 months
Using app
3 months
Total reviews
1
Average rating
1.0
Oct. 21, 2024
NOT ABLE TO SEE THIS WIDGET ON PRODUCT PAGE FIX IT ASAP
Hey team Targaryen Treasures, I went through your Checkout and it seems you have not enabled EMI options from your Merchant Dashboard. To enable Widget - 1. Ensure you are a Widget compatible Shopify theme https://razorpay.com/docs/payments/payment-gateway/affordability/widget/shopify/#compatible-themes 2. Ensure you have enabled EMI options from Merchant Dashboard. Note: most EMI options are applicable only on INR 1,000 and above. So your product amount has to be greater than that. 3. You can also create Offers instead from Merchant Dashboard, and they will appear on Widget. If you still face any issues after these checks, please raise a ticket from Merchant Dashboard and our team will look into it. Best, Shravani Razorpay
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