Razorpay Affordability Widget
Razorpay Affordability Widget Increase customer conversions
Rating
1.3
feedback
19
chart
#5,782
All reviews
Review RSS Feed
Sept. 4, 2025
Very disappointed – such a big company like Razorpay, but the Shopify integration/app is not working properly. Even though my account status is activated and EMI is enabled in dashboard, the EMI option is not showing on checkout or product page. I followed the documentation and tried multiple times, but still no result. Please fix this issue urgently – this is creating a bad customer experience.
May 24, 2025
Its not showing on any page. Backend team taking too much of time to respond
April 8, 2025
please help the widget is not working even after enabling emi options in the razorpay dashboard
Feb. 26, 2025
Dear Razorpay Support Team, I hope this message finds you well. I am reaching out regarding an issue with the Razorpay Affordability Widget on my website. While the widget is simply being shown to customers, I noticed that 1% is being deducted from every transaction processed through my store. This fee wasn’t clearly disclosed when I set up the widget, and it seems misleading since the widget was advertised as "totally free" to display. There was no indication that showing the widget would incur a 1% fee on all transactions. I kindly request a refund of the 1% fee deducted from these transactions and would appreciate clearer information about this charge moving forward. Thank you for your attention to this matter. I look forward to your prompt response. Sincerely, Sai Creations Watches
Nov. 26, 2024
This app is not working in my store. I am chasing the team to get the help and get it activated but i am now tired after trying 6 months
Using app
3 months
Total reviews
1
Average rating
1.0
Oct. 21, 2024
NOT ABLE TO SEE THIS WIDGET ON PRODUCT PAGE FIX IT ASAP
Hey team Targaryen Treasures, I went through your Checkout and it seems you have not enabled EMI options from your Merchant Dashboard. To enable Widget - 1. Ensure you are a Widget compatible Shopify theme https://razorpay.com/docs/payments/payment-gateway/affordability/widget/shopify/#compatible-themes 2. Ensure you have enabled EMI options from Merchant Dashboard. Note: most EMI options are applicable only on INR 1,000 and above. So your product amount has to be greater than that. 3. You can also create Offers instead from Merchant Dashboard, and they will appear on Widget. If you still face any issues after these checks, please raise a ticket from Merchant Dashboard and our team will look into it. Best, Shravani Razorpay
April 18, 2024
Nothing seems to work, the checkout isn't going live even after following the instructions given, and nothing is moving forward. The customer support is non-existent and other founders have given us the feedback that this is how they operate. Sad and shameful, we thought razorpay was a respected partner in India but can now understand why its 2.9 rated. Would not recommend installing!
Jan. 19, 2024
App not working after installing, cannot see it under pricing section even after making changes in the theme. No support from razorpay! I reached out to razorpay support atleast 5 times and they kept on playing email email but no solution was given. I suggest using juspay (better inegration support) or phonepay which charges zero commission on transactions.
Thank you for your feedback regarding the issue you encountered. We apologise for any inconvenience caused. Our team is currently investigating the matter to resolve it promptly. We appreciate your patience and will provide you with an update as soon as possible. Best Regards, Ankita Agrawal Razorpay
Jan. 30, 2023
The support is pathetic. They don't care to respond. Didn't expect this from RAZORPAY! The app is not working. Once someone clicks the widget , the product page freezes and no further action can be performed. There is no way to contact them and they do not reply. Don't install the app and waste your time!!
Thank you for taking the time to share your feedback. We have resolved the problem and the widget is now successfully live on your website. We apologise for any inconvenience caused. Thank you for your understanding. Best Regards, Ankita Agrawal Razorpay