Razorpay Affordability Widget

The reviews are overwhelmingly negative, with most merchants reporting that the app or widget does not appear on the product page or under the pricing section even after following setup instructions. A recurring complaint is that EMI or affordability options are enabled in the Razorpay dashboard but still fail to show on the storefront or checkout, leading to frustration, wasted time, and in some cases a frozen product page when the widget is clicked. Several reviewers also criticize unclear documentation, poor onboarding, and a lack of reliable support, saying they contacted the team multiple times without getting a resolution. There are a few positive notes, but they are limited. A small number of users say the widget works for them or that the Razorpay team eventually helped resolve the issue, and one reviewer specifically praised a responsive product team member. Another positive point is that when it does work, the widget helps display EMI options directly on the product page, which can improve customer visibility and decision-making. However, these positives are outweighed by repeated reports of broken functionality, hidden or unexpected fees, and weak customer support.