Afterpay On‑Site Messaging

Horrible Customer Service, No Response! Absolutely terrible experience with Afterpay. I’ve been trying to contact them for hours with no response whatsoever. I sent an email over many hours ago, and still nothing—no reply, no support, nothing. Their customer service is nonexistent. A company this big should have basic communication, but this is a complete failure. If you ever need help, good luck getting a response! Utter disappointment.

I'm with the Dyslexic Australian. This was very easy to set up.

Clear and concise instructions. Very easy to setup. Does what it says on the box.

Do Not Use this!! The afterpay team offers zero support to this app, very disappointed. I switched to other app.

we have not got paid for almost two months now

So easy to install... don't know what the other reviews are talking about!!

Messaging was straightforward to install when following the instructions. Unsure if all of the people having issues are on an incompatible theme, but this worked fine for me!

Doesn’t work at all ! I’ve lost all my time with them and nothing happened couldn’t even Conect to my store and all the code and links doest’t work

Not easy to install and no assistance. Nothing works!!!

Not happy, I can't install the afterpay messaging to my store. The codes they aren't there to replace them with. I have emailed them multiple times without a reply.

Does not work

The first step is to connect my account. When I access the link though, it takes me to a page where you apply for an Afterpay merchant account despite logging in with an email that is linked to an already-existing Afterpay merchant account.

Just doesn't work. Doesn't connect, doesn't show. Doesn't do anything.

Doesn’t work half the time and no one will email back. It’s been a few weeks now of “processing “

This APP worked excellently and solved my problem in 5 minutes. Similar to what the earlier 5-star reviewer said, this APP is for helping you display Afterpay as a payment option on your product listing page so your customers know you offer Afterpay. The app delivers on what it promises. If you want your customers to know you offer Afterpay as a payment option in addition to ShopPay, this is the app you need.

It's a waste of time, the app doesn't work. Technology is so advanced that even new apps are working flawlessly on Shopify themes but a company of such a big stature couldn't afford to fix their app.

Doesn't work for my store. Going round in circles with support for 6 months. "We can confirm that your account is currently undergoing compliance checks. A member of our Compliance Team will be in contact shortly with the next steps via a separate email thread. This case will be closed as you have reached out to the post-integration technical support." "We've closed this support request. Your request was not able to be resolved today."

App was working fine before now it has completely stopped. Shopify is warning companies to remove it. Im going to wait for an email response afterpay or a phone call before giving up about what I should do.

Worked really well after watching the video. Thank you.