Afterpay On‑Site Messaging

March 26, 2025

Straight up doesn't work. The app block does not load at all and just stays empty/blank. Support will tell you to refer to the extremely basic installation instructions, which obviously wouldn't help if the app itself does not function at all.

March 12, 2025

Useless App & Non-Existent Support! This app does not work at all. We followed the official Afterpay On-Site Messaging Implementation Guide exactly as instructed, yet the message blocks either remained invisible or empty. We tested multiple Shopify themes (including default, unmodified ones), and the messaging never appeared. Inspecting the page source confirmed that the Afterpay script loaded, but the generated block was 0 in size—completely non-functional. The official support was unhelpful and dismissive, repeatedly linking us to the same useless documentation instead of addressing the technical issue. After weeks of back-and-forth emails, no resolution was provided. Given that Afterpay’s own merchant support team set up our account incorrectly, we’re not surprised their app is just as broken. Avoid wasting your time with this app—it simply does not work, and Afterpay’s support does not care.

Feb. 20, 2025

App does not work. I filled out the form for help and when they get back to me they want me to fill out an onboarding form just loops back to my status page for setting up the payment system. Does this payment system even work?

Feb. 11, 2025

Horrible Customer Service, No Response! Absolutely terrible experience with Afterpay. I’ve been trying to contact them for hours with no response whatsoever. I sent an email over many hours ago, and still nothing—no reply, no support, nothing. Their customer service is nonexistent. A company this big should have basic communication, but this is a complete failure. If you ever need help, good luck getting a response! Utter disappointment.

Dec. 8, 2024

Do Not Use this!! The afterpay team offers zero support to this app, very disappointed. I switched to other app.

Dec. 2, 2024

we have not got paid for almost two months now

Sept. 26, 2024

Doesn’t work at all ! I’ve lost all my time with them and nothing happened couldn’t even Conect to my store and all the code and links doest’t work

Sept. 19, 2024

Not easy to install and no assistance. Nothing works!!!

Sept. 11, 2024

Sept. 5, 2024

Not happy, I can't install the afterpay messaging to my store. The codes they aren't there to replace them with. I have emailed them multiple times without a reply.

Aug. 28, 2024

Does not work

Aug. 17, 2024

Not happy as it's not working properly and I have been trying to contact afterpay for 2 weeks to help fix the problem and still have not hear back

Aug. 15, 2024

Wont connect, keeps looping me into the login and then won't connect my account. Very annoying!

July 31, 2024

The first step is to connect my account. When I access the link though, it takes me to a page where you apply for an Afterpay merchant account despite logging in with an email that is linked to an already-existing Afterpay merchant account.

July 22, 2024

Just doesn't work. Doesn't connect, doesn't show. Doesn't do anything.

May 6, 2024

Doesn’t work half the time and no one will email back. It’s been a few weeks now of “processing “

March 17, 2024

What is wrong with this app? I can't do s***. The developer need to update the app. It's a simple fix. Don't be a developer if you're not gonna keep the app updated. I am still stuck at "add Afterpay to your store"

March 9, 2024

It does not work! Still stuck at "Connect Afterpay account" "Processing" for 3 days.

March 4, 2024

It's a waste of time, the app doesn't work. Technology is so advanced that even new apps are working flawlessly on Shopify themes but a company of such a big stature couldn't afford to fix their app.

Feb. 22, 2024

Doesn't work for my store. Going round in circles with support for 6 months. "We can confirm that your account is currently undergoing compliance checks. A member of our Compliance Team will be in contact shortly with the next steps via a separate email thread. This case will be closed as you have reached out to the post-integration technical support." "We've closed this support request. Your request was not able to be resolved today."