Afterpay On‑Site Messaging
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App was working fine before now it has completely stopped. Shopify is warning companies to remove it. Im going to wait for an email response afterpay or a phone call before giving up about what I should do.
my status has been stuck on the "2-3 day review" for over three weeks. I have reached out to Afterpay MULTIPLE times, yet no one has helped me resolve this. WORST service I have ever had!
Thee worst went through the entire process my customers started using just to find out my shop didn't get approved after my customer used afterpay. No notice was sent to me. No reason of denial when their are a lot of hair company's using them. Now I have to remove all of this off my website. There is no phone call or help desk to help you. All website help is not helpful, people that email you don't help you. This is a joke. My customers begged for afterpay... never again. No longer will use for myself either worst experience ever now I got to get the money they do have smh
i reside in canada and i can’t take afterpay payments from the U.S even though that’s where most of my sales come from… doesn’t make sense
Having a tough time getting the payment button to show in my checkout. I didn't have this problem before.
Thanks for reaching out. It appears you were able to contact our support team and are assisting you to get Afterpay up and running.
AfterPay as a service is fine. This app is garbage. I updated my theme and tried to get AfterPay info back on my site, this app fails after the first 2 steps in the set-up. Support is non-existent.
Hi there, We are so sorry that this app wasn't working out for you and we are determine to make sure things are right. I've sent you an email asking for more details, please respond so we can get to the bottom of this. Thanks! Leah
I have tried to get this app up and running several times with no success. I get an email to login, then it says compliance review is still reviewing, even though i get emails to say review is completed and ready to install. until afterpay get their install / integration sorted I will give it a miss.
We're sorry to hear you're having issues with our app. I've checked in with our technical support team and it appears we are working with you on getting this resolved. We will review your feedback to improve our communications during the review process.
horrible I am not happy with this service at all! There is no chat option at all. No support! I am looking to cancel this asap!
Hi. Are you talking about chat service for getting an Afterpay merchant account or for Afterpay Attract (onsite messaging)? We do have chat for this onsite messaging app, but not for afterpay.com. Either way, we are eager to assist you. Can you send me an email to [email protected]? I'll make sure to find the right person to help.
We have a niche very small business and reached out to this company ahead of applying to ask questions about their approval process. We received a reply that completely ignored our questions and instead just vigorously encouraged us to apply instead. We were quickly denied service, after application, with no reason given. Ultimately a good thing, since we will not want to do business with a completely impersonal company that shows themselves to be untrustworthy.
Thank you for your review and I apologize for your experience. Our customer service or sales team members tend to encourage merchants to apply because our underwriting team is best at determining if your business is a right fit for Afterpay as each business is unique, it's hard to have a blanket answer. Some reasons for rejecting the application is private. In your case, certain items in your store sells fell into our banned categories. I have already shared your feedback to appropriate teams. Please let me know if I can assist with anything - you can reach me at [email protected]
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