All reviews

Rating Breakdown

  • 5
    27% (17 ratings)
  • 4
    0% (0 ratings)
  • 3
    2% (1 ratings)
  • 2
    0% (0 ratings)
  • 1
    71% (44 ratings)
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1 / 5 Share

Feb. 4, 2024

App was working fine before now it has completely stopped. Shopify is warning companies to remove it. Im going to wait for an email response afterpay or a phone call before giving up about what I should do.

Using app

Over 1 year

Total reviews

3

Average rating

3.7

1 / 5 Share

Nov. 15, 2023

Didnt work

Using app

9 minutes

Total reviews

1

Average rating

1.0

1 / 5 Share

Nov. 5, 2023

Does not add afterpay options to my sites product pages

Store

Twoday

Using app

18 minutes

Total reviews

1

Average rating

1.0

1 / 5 Share

Aug. 19, 2023

Complete junk. After I went through hours of trying to install their spaghetti code without their help, they won't approve my store. Waste of time because "dropshipping" is not a legit business type in their opinion. What losers. Why even have them on here. WASTE OF MY AND YOUR TIME.

Using app

26 days

Total reviews

2

Average rating

3.0

1 / 5 Share

July 12, 2023

I worked hard setting up the app and suddenly got a message that I have been declined, they didn't tell me any reason.

Using app

7 days

Total reviews

1

Average rating

1.0

1 / 5 Share

June 2, 2023

my status has been stuck on the "2-3 day review" for over three weeks. I have reached out to Afterpay MULTIPLE times, yet no one has helped me resolve this. WORST service I have ever had!

Using app

18 days

Total reviews

1

Average rating

1.0

1 / 5 Share

May 8, 2023

Thee worst went through the entire process my customers started using just to find out my shop didn't get approved after my customer used afterpay. No notice was sent to me. No reason of denial when their are a lot of hair company's using them. Now I have to remove all of this off my website. There is no phone call or help desk to help you. All website help is not helpful, people that email you don't help you. This is a joke. My customers begged for afterpay... never again. No longer will use for myself either worst experience ever now I got to get the money they do have smh

Using app

21 days

Total reviews

3

Average rating

2.3

1 / 5 Share

May 7, 2023

i reside in canada and i can’t take afterpay payments from the U.S even though that’s where most of my sales come from… doesn’t make sense

Using app

About 1 month

Total reviews

2

Average rating

3.0

1 / 5 Share

March 19, 2023

Having a tough time getting the payment button to show in my checkout. I didn't have this problem before.

Using app

7 months

Total reviews

1

Average rating

1.0

Developer Reply

Thanks for reaching out. It appears you were able to contact our support team and are assisting you to get Afterpay up and running.

1 / 5 Share

March 4, 2023

they are garbage. they don't even care about you. try yourself, have an issue and you will see how many months will take to have someone doing something. TRY BETTER BUSINESS BUREAU and small claim at online court if you need a resolution.

Using app

Over 1 year

Total reviews

1

Average rating

1.0

Developer Reply

Thank you for your feedback. We appreciate your honesty and will take a closer look into your case. We will look back to see where we could have done better and provide the service our merchants deserve.

1 / 5 Share

March 4, 2023

I wish I could give Afterpay a good review. I mean, it works...when it works. But trying to reach someone at Afterpay when it doesn't work is a nightmare! No email responses. Just automated messages or blanketed responses from what appears to be a temporary intern. No real help at all. At this point, I'm looking for other options. This review is my last stitch effort to get someone's attention and a REAL response and solution to my problems!

Using app

Over 1 year

Total reviews

7

Average rating

4.3

Developer Reply

We'd like to apologize for this experience and we are here to assist. Checking in with our team, we saw some of your inquiries coming through and have followed up via email. Can you confirm if ashley@sh***ley.com is still the best email to reach you? I've hidden part of your emails to maintain your privacy.

1 / 5 Share

March 4, 2023

I don't know what is going on with this app but I have tried to connect this app with the Afterpay merchat portal to do the popups and adds and it doesn't work. Support doesn't address the issues of how to integrate the app into shopify themes. I'm hoping someone will reach out to me to help with this issue.

Using app

2 months

Total reviews

1

Average rating

1.0

Developer Reply

We're sorry to hear you're having issues connecting this app. Can you please reach out to us by filling out the form: https://afterpay.formstack.com/forms/global_merchant_technical_support and let the support team know you're following up from the Shopify App Store? Our team will be happy to assist you!

1 / 5 Share

March 2, 2023

AfterPay as a service is fine. This app is garbage. I updated my theme and tried to get AfterPay info back on my site, this app fails after the first 2 steps in the set-up. Support is non-existent.

Using app

13 minutes

Total reviews

1

Average rating

1.0

Developer Reply

Hi there, We are so sorry that this app wasn't working out for you and we are determine to make sure things are right. I've sent you an email asking for more details, please respond so we can get to the bottom of this. Thanks! Leah

1 / 5 Share

Dec. 28, 2022

Have been approved and have afterpay as a payment method yet this app still wont connect and when i try it says it is still in review. this issue needs to be fixed

Using app

16 minutes

Total reviews

1

Average rating

1.0

Developer Reply

We're sorry to hear this. I notice Afterpay is live on your website now. If you are still seeing issues our technical support team will be happy to assist you. Please submit a ticket at https://afterpay.formstack.com/forms/global_merchant_technical_support

1 / 5 Share

Dec. 15, 2022

So it has been about a month since I applied, i received an email saying that I was approved and would be active on the 6th. Every time I long in it says it is still in review and I have sent multiple emails with no replies. I will be removing this app and finding a different one. Don't waste your time like I did.

Using app

19 days

Total reviews

6

Average rating

4.0

Developer Reply

We're sorry to hear about your onboarding experience. It is never our intention to mislead or ignore our merchants. I've checked our system and it appears we reached out to your email (reads***gmail dot com) on November 30th to verify some information on your Afterpay Application but never received a response. Is this still the correct email to reach you? We've flagged your case internally and will try to reach out again in case you're willing to give us a second chance.

1 / 5 Share

Nov. 15, 2022

I have tried to get this app up and running several times with no success. I get an email to login, then it says compliance review is still reviewing, even though i get emails to say review is completed and ready to install. until afterpay get their install / integration sorted I will give it a miss.

Using app

About 1 month

Total reviews

1

Average rating

1.0

Developer Reply

We're sorry to hear you're having issues with our app. I've checked in with our technical support team and it appears we are working with you on getting this resolved. We will review your feedback to improve our communications during the review process.

1 / 5 Share

Sept. 26, 2022

This app used to work really well. My last two themes were not compatible, and they are Shopify 2.0 themes from Shopify. Now it does not work and the coding from Afterpay is too tedious to get working as I cannot get the placement right in the coding. Still will offer afterpay at checkout, but no real way of advertising it except images.

Using app

6 months

Total reviews

4

Average rating

3.3

Developer Reply

Hi there, we are truly sorry about the interruption. Shopify 2.0 themes rolled out to some merchants earlier than we expected. As of yesterday, our app is compatible with 2.0 themes. Please do give us another chance and let our app help you with marketing Afterpay!

1 / 5 Share

Aug. 30, 2022

Terrible service. The app asked me to install and I did all the way to set up to messaging setup and add payment method it told me complete. Then to double check, i sent an email to check as when I tried to log into my afterpay account it said i didn't have one. contacted Afterpay got one reply saying they would look into it and then Nothing despite 5 or 6 emails

Using app

About 2 months

Total reviews

4

Average rating

4.0

Developer Reply

So sorry to hear about your experience. Could you send one last email to leah.dong@afterpay.com and give me your company information please? I will personally make sure we get to the bottom of this.

1 / 5 Share

Aug. 25, 2022

Used to be good and worked well!. Now it doest work with my theme? and looks funny on product page now. not entirely happy

Using app

Almost 2 years

Total reviews

2

Average rating

3.0

Developer Reply

Hi there, we are truly sorry about the interruption. Shopify 2.0 themes rolled out to some merchants earlier than we expected. As of yesterday, our app is compatible with 2.0 themes. Please do give us another chance and let our app help you with marketing Afterpay!

1 / 5 Share

March 18, 2022

horrible I am not happy with this service at all! There is no chat option at all. No support! I am looking to cancel this asap!

Using app

11 months

Total reviews

1

Average rating

1.0

Developer Reply

Hi. Are you talking about chat service for getting an Afterpay merchant account or for Afterpay Attract (onsite messaging)? We do have chat for this onsite messaging app, but not for afterpay.com. Either way, we are eager to assist you. Can you send me an email to leah.dong@afterpay.com? I'll make sure to find the right person to help.