Artronauts review for AfterSell Post Purchase Upsell

Hi Artronauts! Thanks for leaving us your honest thoughts about the app. You should receive an email from us shortly to discuss your billing concerns! In regards to having the customer charged twice... It sounds like your customers may be getting offered the same product they've already purchased. This may cause confusion, causing the customer to believe you're offering a discount on their existing purchase rather than adding an additional item to the order. To prevent this confusion, we recommend: 1. Changing the text in the offer to emphasize an additional product is being added 2. Ensure your CTA button's text makes it clear a purchase is being made (i.e. "Buy Now", "Add Product to Order") If confusion continues after this, we recommend ensuring the upsell product being offered is not a product already contained in the order. If you have any other questions, or need more feedback on your upsell setup, please feel free to reach out to our Customer Support team in the live chats on the bottom right of the app. Or by emailing [email protected] Thank you so much, hope you have a great week!