Aftersell Post Purchase Upsell
The reviews for this Shopify App are overwhelmingly positive, with users praising the app's functionality, ease of use, and the exceptional customer support provided by the team members like Hailey, John, Michelle, and Denisse. Users appreciate the new features added to the app, the quick response times from the support team, and the significant increase in revenue they have experienced. The app is commended for its post-purchase capabilities, including upsells, trust badges, and checkout customizations. However, there are some mentions of limitations in the app's functionality, particularly in terms of upsell styling and A/B testing options.
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Charged for years despite not using the app I recently discovered that I’ve continued to be billed monthly for AfterSell despite not actively using the app for years. I’ve contacted support to resolve this - waiting to hear back.. I’m disappointed that these charges continued for so long and am hoping AfterSell will review the account usage and make this right. I’ll update this review to reflect how the team ultimately resolves the issue.
Hey Andrew! Brandon here - I'm the Support Lead for Aftersell. Great to connect with you! I appreciate you taking the time to leave us this review to bring awareness to your situation. I can see that you were chatting with the team a few hours back about things! I've sent you an email directly to help move things along quickly for you. Please keep an eye on your email inbox for my message and we'll get things resolved!
Atención rápida y clara. Resolvió mis dudas sobre el widget y los pagos. ¡Muy recomendable!
The person who helped me at 11pm my time was awesome. So patient and helpful despite me being totally clueless. again the person who helped me again the following day :)
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