AfterSell Post Purchase Upsell
AfterSell Post Purchase Upsell & Checkout Upsell
Rating
4.8
feedback
948
chart
#363
All reviews
Rating Breakdown
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Nov. 20, 2024
It's a poor OCU app as their app engine often does not trigger the upsell funnel. When asking their support about it, they don't really have an answer as to why this occurs, other than 'extreme load' on the servers. I recommend going with one of the other upsell apps.
Nov. 18, 2024
a bug with paypal orders come back to a page after payment where the upsell is added to order without customers consent, even was able to replicate it.
Hi there! Thanks a ton for the honest review about the app, our support team would love to connect with you to help you investigate and resolve this issue. One of our founders, Armon, will also reach out to you too in regards to this. Would you be willing to send us an email at [email protected] so our support team can investigate and help? Thanks a bunch and hoping to hear from you soon, - The AfterSell Team
Nov. 4, 2024
so confusing and they wont have a 15 min zoom call to optimize and setup. Really doesn't work. unless you have 3 hours to read blog on how to work it. We have been charged $54 for $100 worth of upsell - what a joke.
Oct. 21, 2024
Please refund my money. This app charges customer twice every time. People started to advise their Bank it's a fraudulent. Not recommended. Please refund.
Hi Artronauts! Thanks for leaving us your honest thoughts about the app. You should receive an email from us shortly to discuss your billing concerns! In regards to having the customer charged twice... It sounds like your customers may be getting offered the same product they've already purchased. This may cause confusion, causing the customer to believe you're offering a discount on their existing purchase rather than adding an additional item to the order. To prevent this confusion, we recommend: 1. Changing the text in the offer to emphasize an additional product is being added 2. Ensure your CTA button's text makes it clear a purchase is being made (i.e. "Buy Now", "Add Product to Order") If confusion continues after this, we recommend ensuring the upsell product being offered is not a product already contained in the order. If you have any other questions, or need more feedback on your upsell setup, please feel free to reach out to our Customer Support team in the live chats on the bottom right of the app. Or by emailing [email protected] Thank you so much, hope you have a great week!
Oct. 1, 2024
Our company has been paying for this app for a while and looking at the data it has done absolutely nothings for us. I feel like it is a waste of money and only really works for sites that sell items that are priced low.
Dec. 12, 2023
We were charged $14.99 for uninstalling the app during the trial period, after we felt it did nothing for our store, and it did nothing... complete unfair deceptive acts by the app owner... I'll be filing a complaint with Shopify
Hi there! I just checked and it seems you initially installed AfterSell on March 23 2022, meaning your 30 day free trial would have expired by now. I'm going to reach out to our billing team to see if we can get this charge refunded to you due to this misunderstanding. Please keep an eye out for an email in regards to this. :) Thanks for the feedback!
Nov. 19, 2022
Orders through aftersell keep getting declined but processed. So orders are still being fulfilled, but no payment. A nightmare.
Hi there, I am terribly sorry this happened! This issue looks to be caused by a bug between Shopify and another app you're using. We do have a solution for this though to deal with this limitation. I have reached out directly to your email and I am looking forward to your response. Our team is on it, lets find a solution!
Feb. 25, 2021
This app is the worst, most buggy app I have ever used on Shopify. 3 bugs already we've had to go back and forth with support on
Hi there, I am sorry to hear that you've had such a negative experience with our app. As a merchant myself in the past, I understand where your frustrations are coming from. Since your review from 2 years ago, we have gone ahead and made significant improvements. This includes a full app rebuild from the ground up, three new version releases, and 100s of new features. We have also scaled up our engineering and customer support team so we can help you faster. I would love to invite you to give the new AfterSell a try and to turn your negative experience into a positive one. Best, Armon Co-Founder @ AfterSell