Aftersell Post Purchase Upsell
Aftersell Post Purchase Upsell & Checkout Upsell
Rating
4.8
feedback
726
chart
#406
All reviews
Review RSS Feed
Nov. 29, 2025
according to Shopify’s own documentation Post-purchase upsells don’t work with Apple Pay, Shop Pay, or Google Pay. It’s unbelievable that an upsell app can’t show upsells to customers using the most common payment methods. And while you’re left guessing which checkout option might actually trigger their widget, AfterSell keeps charging you full price anyway.
Hey, GLENARI! Brandon here! I'm the Support Lead for the Aftersell Team. It's great to connect with you! Thank you for your review; I know that getting the most value out of your app suite is important and these limitations got in the way of maximizing the value you can get with Aftersell. Some good news - Aftersell has a 'Positive ROI Guarantee' which means we're happy to refund you the value of your Aftersell charge if it costs you more than it makes you! I wanted to let you know that I've sent you an email to follow-up to discuss our guarantee! I'd love to chat with you more about the situation and see how I can lend some additional support! I hope to hear from you soon!
Nov. 18, 2025
Absolutely horrible customer service. The app itself does not work for some reasons and it's been two weeks now since their "engineering" team clearly understood the issue and promised to get back to us. The customer support reps give generic answers like ai bots. Will have to change post purchase app once again
Hi there, we’re really sorry to hear about your experience and completely understand how frustrating this situation must have been. This isn’t the level of support or reliability we ever want to deliver. Our team has already reached out directly to take a deeper look at your case so we can help move things forward and get everything working properly again. Thank you for sharing this feedback. It helps us improve both our communication and our product. 💬✨
Nov. 15, 2025
The product page upsells have never allowed for me to make manual upsells. Only the automatic product selection works, which doesn't allow for me to pair specific products together for a product page upsell. The automatic upsells don't always make sense to offer, so having the ability to manually choose products to pair is important. I have reached out to support several times about this over the past several weeks and get strung along time after time with zero support. No urgency or care given to provide support and I have been using this app for months.
Thank you for taking the time to share this! I’m really sorry for how frustrating this has been. Our team has already reached out directly to take another look at how we can help get things resolved as quickly as possible. Thank you for sharing this feedback with us, it genuinely helps us improve. 💬✨
Nov. 6, 2025
I would LOVE to use the app - BUT the Customer Service is abolutely terrible! I am currently waiting for 45 Minutes for a "Team to Join" - BFCM is right around the corner and i have no time. Your tool can be as good as you want with this kind of service.
Hi there, we’re really sorry to hear about your experience and completely understand how frustrating that must have been, especially with BFCM so close. This isn’t the level of service we aim to deliver, and your feedback is incredibly important to us. Our team has already reached out to you, to assist and ensure you get the help you need as quickly as possible. We truly appreciate your patience and hope we can turn this around for you. 💬✨
Sept. 15, 2025
It could be a great app — but it has a major oversight that renders it useless for any store that has products with several variants. For products with more than 6 variants, it only shows the variant images for the first 6 variants. So as a user is toggling through variants, the image changes for the first 6 variants, but not for any other variant after the 6th. It's a confusing UX. We used the app for about two weeks and saw a huge spike in user complaints (and a huge decrease in post-purchase revenue from our previous upsell app).
Hi there, we’re really sorry to hear about your experience and completely understand how frustrating that limitation must have been for your store. We truly appreciate you taking the time to share such detailed feedback. It’s incredibly helpful for our product team as we work on improving the product variant experience. Our team has already reached out to you to learn more about your setup and explore possible solutions or workarounds in the meantime. Thank you again for your honesty and for giving Aftersell a try. We are confident we can turn this around for you. 💬✨
Aug. 28, 2025
It's disappointing the developer isnt flexible with their Australian customers to assist with a store demo/ help setting up the app, unless you want a time slot between 2am and 5am.
Hi there, We’re really sorry to hear about your experience and completely understand how frustrating it must have been to find a suitable time slot from Australia. We truly value our international users and are actively exploring ways to make scheduling and setup support more accessible across time zones. A member of our team has already reached out directly to offer assistance and help get you set up as soon as possible. We appreciate your feedback and hope we can make things right for you. 💬✨
July 21, 2025
I was charged 133.54 euros, even though I was no longer using the application. I wrote to ask for a refund and since 2 weeks I still have no news from you and no refund has been made. Thief or not? I don't recommend it, watch out for yourself and your future billing. Some one answer me and can i get my refund ???
Hi there, We’re really sorry to hear about your experience, that’s certainly not how we want anyone to feel when using our app. We completely understand your frustration, especially when it comes to billing concerns. A member of our team has reached out to you via email to help resolve this issue and ensure it’s properly reviewed. Please check your inbox (and spam folder just in case), and feel free to reply there so we can move things forward as quickly as possible. We truly appreciate your patience and the chance to make this right. 💬
April 4, 2025
Me cobraram mesmo sem eu ter usado o aplicativo. E é caro, então, cuidem ao assinar esse aplicativo. Até que é bom, mas se você não usa, eles cobram igual
Jan. 4, 2025
Even with minimal post purchase upsells setup, this app will potentially charge you hundreds of $ as it's pricing is based on TOTAL orders, not orders where the app is actually deployed. For us, the return on the investment was not worth it. We spent hundreds in charges for this app in one month alone, which given that all it really does is apply a very simple post purchase script, seems ridiculous.
Nov. 20, 2024
It's a poor OCU app as their app engine often does not trigger the upsell funnel. When asking their support about it, they don't really have an answer as to why this occurs, other than 'extreme load' on the servers. I recommend going with one of the other upsell apps.
Nov. 18, 2024
a bug with paypal orders come back to a page after payment where the upsell is added to order without customers consent, even was able to replicate it.
Hi there! Thanks a ton for the honest review about the app, our support team would love to connect with you to help you investigate and resolve this issue. One of our founders, Armon, will also reach out to you too in regards to this. Would you be willing to send us an email at [email protected] so our support team can investigate and help? Thanks a bunch and hoping to hear from you soon, - The AfterSell Team
Nov. 4, 2024
so confusing and they wont have a 15 min zoom call to optimize and setup. Really doesn't work. unless you have 3 hours to read blog on how to work it. We have been charged $54 for $100 worth of upsell - what a joke.
Oct. 21, 2024
Please refund my money. This app charges customer twice every time. People started to advise their Bank it's a fraudulent. Not recommended. Please refund.
Hi Artronauts! Thanks for leaving us your honest thoughts about the app. You should receive an email from us shortly to discuss your billing concerns! In regards to having the customer charged twice... It sounds like your customers may be getting offered the same product they've already purchased. This may cause confusion, causing the customer to believe you're offering a discount on their existing purchase rather than adding an additional item to the order. To prevent this confusion, we recommend: 1. Changing the text in the offer to emphasize an additional product is being added 2. Ensure your CTA button's text makes it clear a purchase is being made (i.e. "Buy Now", "Add Product to Order") If confusion continues after this, we recommend ensuring the upsell product being offered is not a product already contained in the order. If you have any other questions, or need more feedback on your upsell setup, please feel free to reach out to our Customer Support team in the live chats on the bottom right of the app. Or by emailing [email protected] Thank you so much, hope you have a great week!
Oct. 1, 2024
Our company has been paying for this app for a while and looking at the data it has done absolutely nothings for us. I feel like it is a waste of money and only really works for sites that sell items that are priced low.
Dec. 12, 2023
We were charged $14.99 for uninstalling the app during the trial period, after we felt it did nothing for our store, and it did nothing... complete unfair deceptive acts by the app owner... I'll be filing a complaint with Shopify
Hi there! I just checked and it seems you initially installed AfterSell on March 23 2022, meaning your 30 day free trial would have expired by now. I'm going to reach out to our billing team to see if we can get this charge refunded to you due to this misunderstanding. Please keep an eye out for an email in regards to this. :) Thanks for the feedback!
Feb. 25, 2021
This app is the worst, most buggy app I have ever used on Shopify. 3 bugs already we've had to go back and forth with support on
Hi there, I am sorry to hear that you've had such a negative experience with our app. As a merchant myself in the past, I understand where your frustrations are coming from. Since your review from 2 years ago, we have gone ahead and made significant improvements. This includes a full app rebuild from the ground up, three new version releases, and 100s of new features. We have also scaled up our engineering and customer support team so we can help you faster. I would love to invite you to give the new AfterSell a try and to turn your negative experience into a positive one. Best, Armon Co-Founder @ AfterSell