Aftersell Post Purchase Upsell

I had some difficulties setting up a few post-purchase funnels, but Hailey from the support team was extremely helpful. There are still a few issues to fix, but thanks to her, I feel confident that everything will be resolved.

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Denisse was very helpful in exporting some of our data between projects in a very short ammount of time. It would be great if we could have the feature as a tool as well, however.

I spent almost two hours troubleshooting my upsell setup, and there were a few frustrating moments, especially when a real customer order was modified during testing without my approval. That said, the support team (Mark and Dom) stayed with me the entire time and helped get everything fully resolved. They were patient, responsive, and made sure the final setup works smoothly. Great support overall, but I’d love to see more caution around live orders.

Updating this review from 1-star to a 4-star because support has been very helpful lately with post-purchase upsells. They have a new beta feature that enables swapping upsell products with the original order, which is great for package size variants (upgrading a customer from a 10-pack to a 30-pack, for example). Their product page upsell interface has improved as well. See my original review below. The product page upsells have never allowed for me to make manual upsells. Only the automatic product selection works, which doesn't allow for me to pair specific products together for a product page upsell. The automatic upsells don't always make sense to offer, so having the ability to manually choose products to pair is important. I have reached out to support several times about this over the past several weeks and get strung along time after time with zero support. No urgency or care given to provide support and I have been using this app for months.

Good app for setting up after-purchase flows really fast. The A/B testing feature is great since we test a lot!

This app does a lot and it is really great to be able to upsell people at the point after they have made a purchase, rather than before which could actually result in orders being cancelled. The only issue with the app is that it is not terribly intuitive and there are some things you just wouldn't be able to work out without consulting the help desk. I have to say that the help desk team are very helpful and have resolved every question that I have had to my compete satisfaction. I'd really recommend this app as the best one to increase average order, it can take a little while to get your head around it, but it's worth it.

Easy to create funnels.

So far, Sharon and Lillian have been super helpful with set-up and my queries, helping us resolve them in a timely manner to launch.

Dom was very helpful. Thank you

The 4 stars is for the app (THE CUSTOMER SERVICE EXPERIENCE WAS 5+ STARS). Jacinda was professional, friendly, and patient. I had difficulties understanding how to make changes and not only was the time taken to understand my problem, but also being empathetic with the frustration I was having with what seemed like something that should be an easy fix. I was provided with instructions, suggestions, and a step by step guide which made it easy to follow along and find the solution that I needed to make today (or in the future). 100% wish my CS experiences for all ecommerce troubleshooting are as great as this one.

When I first started using AfterSell, I had a really negative experience with their support team using AI generated responses and taking 3+ months to address my issue. As I understand they had changed hands and were working out some kinks, so I connected with them at a bad time. Since then I've given it another shot and their support has been more helpful and able to address my issues, and everything has been working smoothly. I'm pleased with the app at this point and recommend it as long as they keep their support in good shape :)

It's good for what it is. It only works optimally in countries like the US though, not Klarna countries, so 1-star off. It makes me more money than if I didn't have it so no *major* complaints. The interface is somewhat dated, and here in Sweden, customers have to input their payment info again because it's not compatible with Klarna. Again, not something unique to this upsell app, but every one.

App works well and has had a positive impact on sales. Customer support is excellent.

I just installed and Pierre has been very helpful in setting up a funnel and explaining the details.

UPDATE 2: The support team was very responsive and has been working actively to help resolve the issues. UPDATE: Changing my review to 1 star. I have noticed a huge degradation in performance of this app especially with load times. When viewing analytics something always breaks and the app crashes or gets stuck in infinite load. Same happens when updating or creating funnels. In the last 3-4 months, there has not been 1 time where I have used this app and the screen hasn't been stuck on loading or just outright crashing during the session. Great support. Heard back and was able to get set up by Dhruv on their team within minutes of reaching out on a Sunday. The UI/UX of the app is amazing as well!

Just got the app so not much to say about performance yet but the service is the best I've received from any app so far. Actually put me in touch with a guy who gave me detailed feedback on how to improve my upsell page for more conversions and implemented the changes for me! Legendary stuff. Now let's see if it works. (Suggestion: would be nice to have the option to sell more than one product on the upsell page. Say if you could pick a collection and the algorithm could show products that are converting the most as the upsell selection)