Aftersell Post Purchase Upsell
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Refund Request for Unused App Dear [Support Team] I hope this message finds you well. I am writing to request a refund for the [Aftersell Post Purchase Upsell] app, which was charged to my account as $99.99. Unfortunately, I was unable to use the app properly and it did not provide the expected benefits to my store. I kindly request your understanding and assistance in obtaining a refund for this charge. Thank you very much for your support. Sincerely, [Furkan] [Miniward.com]
Hi there, thank you for reaching out and we're sorry to hear Aftersell has not delivered the results you were hoping for. The good news is that Aftersell offers an ROI guarantee! If the app doesn't generate more than what you pay for using Aftersell, you're covered for a refund that month! We want to make sure you're taken care of 🙏 We've already reached out to you directly, so please check your inbox! If you haven't heard from us, don't hesitate to contact us at [email protected] and we'll get this sorted for you right away 😊💛 We'd also love the opportunity to work with you directly to optimize your store's setup and help you get the most out of Aftersell. Our team is always happy to review funnels and make personalized recommendations to maximize your results 🚀
Hi there, thank you for taking the time to share your feedback! We’re sorry to hear that your experience hasn’t been where it should be, and we completely understand the frustration. Our team has reached out to get more details so we can better understand what’s happening on your store and help resolve things as quickly as possible. We truly appreciate you being with Aftersell for over a year and want to make sure you’re fully supported. 💬✨
It might bring in some money, but editing it only leads to crashes. For the price, there is still room for improvement.
Hi there, We’re really sorry to hear that your experience hasn’t been smooth when editing the app. That’s definitely not what we want for our users, and we completely understand your frustration. Please keep an eye on your inbox, as one of our support specialists has reached out to assist directly. Our team would love the chance to take a closer look and help resolve the crashing issue for you. Thank you for sharing your feedback! We truly appreciate it and hope we can improve your experience moving forward. 💬✨
Brilliant app when it works! Which it never did.
Hi there, We’re really sorry to hear that your experience with the app didn’t go as expected. That’s definitely not the impression we want to leave, especially when we know how valuable the app can be when it’s running smoothly. A member of our team has already reached out to you via email to offer support, so please feel free to reply there, we’re ready and happy to assist. Thank you for your feedback, and we hope we can turn this around for you! 💬✨
It's pretty straight forward with some useful features. It's a little convoluted with creating, activating, and then activating again inside the theme, but it works. The checkout options are nice. They could use some more customization and freedom when it comes to recommendations, but it's not bad at all. The biggest issue is features being activated that can't be deactivated because of their paywall. For example, when integrating the app, you follow the recommended steps provided by the app. Since it's your first time using it, you go by what the developer recommends. Part of that integration is selecting Aftersell in your post-purchase page. What you don't know is that the Post-Purchase Funnels are behind a paywall, so when you finish the trial and stick with just the checkout plan, you cannot access post-purchase funnels to turn them off. Now, I have orders that are set to "hold" before fulfillment because of a setting I can't turn off. Removing Aftersell from post-purchase page hopefully stops this, but is still injecting code into my theme that's not being used - creating code bloat. Even customer service can't deactivate them - they just tell you to remove it from post-purchase in checkout settings. Feels a little weird and sketchy that Aftersell themselves can't turn it off permanently without me paying. I'll probably move on to another checkout app. I've used a large amount of apps on Shopify and have never seen a reverse pay wall at the expense of the user.
Changed the cost without notice. $9 > $34.99 It was a good app, but there are ones out there just as good, if not better.
Product is good, support service is terrible
I'm going from 5 stars to 2 stars because it never worked, in 3 days the upsells were only displayed for 1 customer and on top of that, the pixel didn't even detect this sale. Customer service, apart from Patti, is extremely slow and bland... None of my requests, however simple, were resolved and these 3 days of using this app were enough to reduce my ROAS from 2.11 to 1.32... and I really regret having installed this app!
Overall, the application is "ok". If I put 2 stars it's because the application crashes constantly and hours of work on the funnels are lost for NO REASON!
I was very happy with this app until today. The app is all of a sudden blank and not working from the back end and I cannot get hold of the support plus the in app chat does not work, since the app is not working. Very frustrating.
Hi there, I am sorry that this happened. We were in the process of updating to a new major release of the app, and there was a brief moment of downtime for the admin interface. We’ve tried reaching out through email and live chat a few times but have not heard back. Would love to help make this right! Best, Armon Co-Founder @ AfterSell
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