Campus & Co Neche Pembina review for StoreQ ‑ Bulk Price Editor

I have used this app for several months now and was impressed with the functionality. So when it went from being free to costing $15 a month i subscribed feeling like the app was worth it. However the problem came today I had an issue with a price drop that resulted in my having to shut down my store until it was resolved and I could not get any response from Ahia on this issue despite repeated attempts from both me and from Shopify Support. Now if the app was still free I'd feel that was fair enough, but if I'm paying $15 a month for this app I expect to get support when I have an issue. update: A few things; your response that I received was at 11:00 local time and I had sent in the request for help 5 hours earlier. If you had simply asked me I could have told you what the problem was and what price change we had the issue with. Second, as to the actual problem I had I thought that removing the price change would restore the prices. Why is there not a warning message that comes up when you remove a price change that says "do you want to restore original prices before removing this price change?" That would have prevented the whole problem right there. Update 2: When I got the response from you asking to reinstall the app I responded within minutes that I had reinstalled the app hours earlier. 4 hours later when I could get no further response, update, or confirmation you were working on it I fixed the problem myself. As to the warning message I know with absolute certainty that no warning message came up when I removed the price change. I clicked remove and it was gone, and I didn't even realize until an hour or so later when the prices weren't changing back that I had a problem. I will admit that I find it ironic that exactly 24 hours ago when I was messaging asking for help I could get no response and now at the exact same time of day I'm getting a response within minutes because I'm leaving feedback others can see. I'm not trying to be unfair, but I honestly feel that I got very poor service.