Octocom AI Chatbot & Live Chat for Shopify

Octocom AI Chatbot & Live Chat

AI customer support & experience, drive sales and loyalty
Developer
Octocom LTD
Rating
4.9
Feedback
10
Reviews
Chart
#5,221
Shopify
Reviews over time
New reviews per month across the app's lifetime.
App ranking
Overall position in the Shopify App Store.
Reviews summary

Octocom is highly praised for its smart and effective chatbot that is beautifully customizable and seamlessly fits into brands. Customers appreciate the impact on support teams, spending less time on repetitive queries and more on important tasks. The Octocom team is commended for being supportive, responsive, and going above and beyond to help users. Users also highlight the platform's ease of use, great response from the team, and the powerful AI-driven technology that makes a significant difference. Overall, Octocom is recommended for its flexibility, features, and excellent support.

Time spent using app
How long merchants keep the app installed.
Less than an hour 0%
Less than a day 0%
Less than a month 20%
Less than a year 70%
More than a year 0%
All reviews
5 / 5 Share
April 21, 2026

We're so glad we found Octocom! Their chatbot is smart, effective, and beautifully customisable, it fits seamlessly into our brand and handles customer queries with ease. The impact on our support team has been huge; we're spending far less time on repetitive queries and more time on what matters. And if you ever need help, the Octocom team are fantastic, always supportive and going above and beyond. A truly great product all round.

Store Using app Total reviews Average rating
Honest Paws 11 4.7
5 / 5 Share
March 23, 2026

Great experience with Octocom so far. The chat is working smoothly, and the team has been incredibly helpful in getting everything set up. Really appreciate the support!

Store Using app Total reviews Average rating
FPRO-EU 3 months 1 5.0
5 / 5 Share
Feb. 4, 2026

easy to use and great response from the team.

Store Using app Total reviews Average rating
Sebago-USA 4 months 6 5.0
5 / 5 Share
Jan. 14, 2026

I am really happy so far with how the Octocom chat bot has been performing. I can see all the interactions and how useful it is for customers who have placed orders and potential customers. The Octocom team is highly responsive and on top off things. I highly recommend their technology - it's very impressive!

Store Using app Total reviews Average rating
Aneros 3 months 5 5.0
4 / 5 Share
Nov. 13, 2025

We’ve really enjoyed partnering with Octocom! The platform makes managing customer conversations so much easier, and the team behind it has been incredibly helpful and supportive. It’s refreshing to work with a company that truly cares about both its technology and its clients.

Store Using app Total reviews Average rating
SEASON34 29 days 1 4.0

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