Octocom AI Chatbot & Live Chat for Shopify

Octocom AI Chatbot & Live Chat

AI customer support & experience, drive sales and loyalty
Developer
Octocom LTD
Rating
4.9
Feedback
9
Reviews
Chart
#4,796
Shopify
Reviews over time
New reviews per month across the app's lifetime.
App ranking
Overall position in the Shopify App Store.
Reviews summary

The reviews for Octocom are overwhelmingly positive, with users praising the effectiveness and customizability of the chatbot. Customers appreciate how the chatbot seamlessly integrates with their brand and efficiently handles queries, leading to a significant reduction in repetitive tasks for the support team. The Octocom team receives high praise for their responsiveness, support, and willingness to go above and beyond for their clients. Users highlight the software's features, customizability, and the team's dedication to providing a well-supported solution. Overall, Octocom is highly recommended for its powerful AI-driven technology and exceptional customer service.

Time spent using app
How long merchants keep the app installed.
Less than an hour 0%
Less than a day 0%
Less than a month 33%
Less than a year 67%
More than a year 0%
All reviews
5 / 5 Share
April 21, 2026

We're so glad we found Octocom! Their chatbot is smart, effective, and beautifully customisable, it fits seamlessly into our brand and handles customer queries with ease. The impact on our support team has been huge; we're spending far less time on repetitive queries and more time on what matters. And if you ever need help, the Octocom team are fantastic, always supportive and going above and beyond. A truly great product all round.

Store Using app Total reviews Average rating
Honest Paws 24 days 11 4.7
5 / 5 Share
Feb. 4, 2026

easy to use and great response from the team.

Store Using app Total reviews Average rating
Sebago-USA 4 months 6 5.0
5 / 5 Share
Jan. 14, 2026

I am really happy so far with how the Octocom chat bot has been performing. I can see all the interactions and how useful it is for customers who have placed orders and potential customers. The Octocom team is highly responsive and on top off things. I highly recommend their technology - it's very impressive!

Store Using app Total reviews Average rating
Aneros 3 months 5 5.0
4 / 5 Share
Nov. 13, 2025

We’ve really enjoyed partnering with Octocom! The platform makes managing customer conversations so much easier, and the team behind it has been incredibly helpful and supportive. It’s refreshing to work with a company that truly cares about both its technology and its clients.

Store Using app Total reviews Average rating
SEASON34 29 days 1 4.0
5 / 5 Share
Oct. 6, 2025

I want to thank Laurynas and Lukas from the Octocom team. They have been nothing short of excellent! The software is great, packed with features and customisation options, and their support has been outstanding from the very beginning. They even created a dedicated Slack channel for us to communicate directly, which made onboarding and ongoing support super smooth. Their responsiveness and willingness to adapt to our needs have made a real difference. Highly recommend Octocom to anyone looking for a flexible and well-supported solution!

Store Using app Total reviews Average rating
A1 Tech Deals About 2 months 5 5.0

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