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We're sorry to hear about your experience. Our team responded to your queries, but it seems there may have been a communication issue.We also check you read the our messages and emails, but you didn't respond us, We understand waiting can be frustrating, especially when you're eager to get started. We strive to assist all our customers as quickly as possible and appreciate your patience. For your convenience, we also have detailed documentation and videos available to help guide you through the process. Your feedback is valuable to us, and we are continuously working to improve our app and support. If you have any further questions or need additional assistance, please don't hesitate to reach out again.