Hera review for AG Product Reviews App & UGC

They completely deleted the changes I did to the "ask for a review" email without any warning on their part, they reset all the content to their default content and subject. I found that out when I wanted to make a small new change to that template. When I asked about this they literally blamed me, saying "Not sure you saved when you edited" LOOL what the hell is this customer support? I know I saved it because I tested it and a lot of customers already received that new version.... Horrible that you change things randomly, and horrible Customer Support blaming the client