AiSensy ‑ WhatsApp Marketing
The reviews for the Shopify App are mixed, with both positive and negative feedback from users. Positive aspects include the app being described as a useful WhatsApp automation tool, cost-effective, user-friendly, and providing prompt support. Users appreciate features like order confirmation messages, abandoned checkout automation, and marketing campaigns. However, negative reviews highlight issues such as poor customer support, misleading marketing, lack of genuine AI capabilities, difficulties in setup, and problems with refunds. Some users have also expressed frustration with hidden charges and unmet service expectations.
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This is the worst app on earth for whatsapp api. Do not ever use it! Dont even consider it worthy of your time to read any further reviews.
Don't Spend Your Money on this worst application their are lot more application who serves far better from this with very cheaper price
Such amazing tool for the order confirmation this help me to reduce the RTO
I wish I had checked Shopify reviews before purchasing. I didn't, and I am deeply regretting it now. We are a small business. ₹16,142 is not a small amount for us. We purchased the AiSensy Pro + Flow plan based on a specific verbal commitment that we would receive dedicated one-on-one onboarding support to set up our WhatsApp retention flows. That commitment was made repeatedly before payment. After payment, it disappeared completely. No CSM was assigned for nearly two months. Flows were never set up. Every support request was bounced between teams with no resolution. We raised a formal refund request. AiSensy conducted their own internal investigation and confirmed in writing on June 22 that the delay in CSM assignment and inconsistent support was on their side, and that they would proceed with the refund. That was 17 days ago. Since then, five written and verbal commitments have been made and missed. The case has passed through six different people each one either pointing to someone else or giving a deadline they don't keep. Messages have been deleted from WhatsApp during an active dispute. This is not a one-off bad experience. Read the other 1-star reviews here the pattern is identical. Aggressive follow-up before payment. Zero accountability after. If you are a small business, please avoid AiSensy. The money and time you will lose is not worth it.
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