AiSensy ‑ WhatsApp Marketing

This is the worst app on earth for whatsapp api. Do not ever use it! Dont even consider it worthy of your time to read any further reviews.

I wish I had checked Shopify reviews before purchasing. I didn't, and I am deeply regretting it now. We are a small business. ₹16,142 is not a small amount for us. We purchased the AiSensy Pro + Flow plan based on a specific verbal commitment that we would receive dedicated one-on-one onboarding support to set up our WhatsApp retention flows. That commitment was made repeatedly before payment. After payment, it disappeared completely. No CSM was assigned for nearly two months. Flows were never set up. Every support request was bounced between teams with no resolution. We raised a formal refund request. AiSensy conducted their own internal investigation and confirmed in writing on June 22 that the delay in CSM assignment and inconsistent support was on their side, and that they would proceed with the refund. That was 17 days ago. Since then, five written and verbal commitments have been made and missed. The case has passed through six different people each one either pointing to someone else or giving a deadline they don't keep. Messages have been deleted from WhatsApp during an active dispute. This is not a one-off bad experience. Read the other 1-star reviews here the pattern is identical. Aggressive follow-up before payment. Zero accountability after. If you are a small business, please avoid AiSensy. The money and time you will lose is not worth it.

This app is fraud

not good

The overall experience has been extremely disappointing. The so-called “AI Chatbot” is nothing more than a set of rigid, templated responses and cannot genuinely be considered AI-driven. There is no real intelligence or adaptability in the system. Implementation was entirely left to us—we had to configure the workflows on our own by watching a series of videos, and when questions arose, there was no support available to assist us. Messages and inquiries went unanswered. We were explicitly told that a Relationship Manager would be assigned even under a prepaid 3-month plan, but this never happened. This was a clear misrepresentation. Overall, the software is poorly supported, misleadingly marketed, and not fit for businesses expecting a functional AI solution. Prospective users should proceed with caution before committing time or money to this platform.

WARNING: Worst App - Stay Away! This is the worst app I've ever used. If you're reading this, please don't make the payment no matter what. Zero Customer Support: They have absolutely no support. When you raise a ticket, they just send you a video and immediately close your ticket without actually solving your problem. They Frauded Me ₹8,000: I lost ₹8,000 to them. When I told my 4-5 D2C founder friends about this, they laughed loudly and said, "We also got cheated by them! Better Alternatives Exist: Just use Interakt or any other platform. Don't waste your money here. This is Fraud: They are running a fraud operation. If you still trust them after reading this message, consider yourself already trapped. Don't think "negative reviews happen to everyone" - in this case, EVERYONE is regretting their decision. You're welcome to join the club of regretful customers. My advice: RUN AWAY!

I paid ₹56,498 for a yearly plan but did not receive the service as required. They are refusing to refund the payment, even though I never started using their services. Beware before taking any service from this company

Worst Onboarding Experience Ever – Avoid at All Costs I had the worst experience with AI Sense. Here’s the reality: They will onboard you very sweetly at first, without telling you the real key points you need to know upfront. Only after you pay does the drama begin. You’ll be asked to book a slot for onboarding and making your API live. Sounds organised, right? Wrong. When you join the meeting, there will already be multiple people on the same call. They’ll ask you to share your screen in front of everyone, so your information is visible to strangers — extremely unprofessional. Even worse, you can end up waiting up to 2 hours for your turn despite booking a slot. What’s the point of booking if it’s just a random queue? For any small query, they push you to another person, and you have to wait all over again. The process is painfully time-consuming, and no one takes ownership of helping you. They make the onboarding and go-live process a nightmare. You’re better off paying extra to a professional service than wasting time and energy chasing them after payment. And don’t expect a refund — even if it’s their fault for not explaining the full process before you pay. Their so-called “free trial” is another trap. You only get access to their dashboard (nothing functional), and to do anything, you must take a paid subscription. Save yourself the stress. Don’t fall for these unprofessional fools.

I installed this app 10 days before but still not able to setup the Abandoned cart message, Order Confirmation Message, Whatsapp Live chat. i attended twice their english webinar. the presenter not replying to my question in chat and he is continuing to complete the webinar. so i booked one appointment with calendly today 11.00 am. The gentle man come and simply answered. this setup our chat team will support. when i contacted chat team on Divya have come after a very long time probably after 10 to 15 minutes. i said to her my problem. but she sent me 3 link how to setup. i said you install the setup through team viewer it will help and we will run our show. because earlier i used ck whatsapp they helped me in setting these messages. it was going well. Only for advanced chat bot i moved to ai sensy but since after 10 days even a simple messages are not setup. very hard to setup and find where the menus are. and so many errors are coming there is no proper answer for this. Finally i ended with this error message "Cannot read properties of undefined (reading '0')" still no one is coming for rescue. I have no other option than to move to my earlier whatsapp provider. Thank You. A.K Zaman Faritha.com cell : +919003522687 Madurai, India. email : [email protected]

very bad service

$1 one-time charge is a scam, they are charging this just to make you install the app, then they start to charge you more for each and every service you acquire