All reviews

Rating Breakdown

  • 5
    84% (49 ratings)
  • 4
    5% (3 ratings)
  • 3
    0% (0 ratings)
  • 2
    3% (2 ratings)
  • 1
    7% (4 ratings)

Reviews with Text

  • 100% (58)
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1 / 5 Share

May 28, 2021

They either don't have a customer service team or they don't care enough to reply. Have been trying to contact them for past 48 hours. No reply. It's an urgent matter so emailed them. No reply. No chat reply. I'm forced to delete it now. PRO user treated like useless.

Store

Omorfee

Using app

2 months

Total reviews

2

Average rating

3.0

1 / 5 Share

Dec. 21, 2019

Occasionally the pop-up would display as expected. Recently launched another campaign and it seems the app isn't reliable. Uninstalling unfortunately

Using app

12 months

Total reviews

3

Average rating

3.0

Developer Reply

Thank you for the review. We’re sorry to hear you didn’t have a great experience with Aiva. If you reach out to our live chat we’ll be happy to have someone on our support team make sure the settings on your campaign are set up to display properly!

1 / 5 Share

Aug. 1, 2019

Tried using it for several weeks. The MAJOR issue is that the pop up windows are malfunctioning: They often do not close upon clicking the "X" button to close it. This is not something only we noticed internally, but customers contacted us to report the issue. Our web sales plummeted during the time it was up.

Using app

4 months

Total reviews

1

Average rating

1.0

1 / 5 Share

May 13, 2019

It could potentially be a really good app but there seems to be bugs that cause major problems and without the ability to switch the app off until the problems can be resolved we sadly had to uninstall (still waiting for Aiva to sort this so might have to use a different app)

Using app

39 minutes

Total reviews

10

Average rating

3.8

Developer Reply

Oh no, we apologize for your experience. You can deactivate the campaign directly from your dashboard. We’d be happy to help with the button problem you were previously facing, but would need you to reinstall the app so we can diagnose the issue. Thank you for your patience!