Rating

4.8

feedback

210

Reviews

chart

#1,092

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    2%
  • Less than a day
    4%
  • Less than a month
    41%
  • Less than a year
    43%
  • More than a year
    9%

Reviews Summary

The Ako Loyalty Retargeting CRM app has received overwhelmingly positive reviews from users. Customers appreciate the app's functionality, user-friendliness, and the dedicated customer service provided by team members like Joanne. The app allows for easy customization of membership benefits, enhances customer engagement, and offers features like social login and loyalty programs. Users also praise the prompt and helpful tech support provided by the team. However, there are a few mentions of issues with app development and responsiveness to emails, as seen in a one-star review.

Highlights

Positive customer service and assistance from team members like Joanne
User-friendly interface and comprehensive features
Customizable membership benefits and loyalty programs
Prompt and helpful tech support
Issues with app development and responsiveness to emails

Rating Breakdown

  • 5
    83% (174 ratings)
  • 4
    10% (20 ratings)
  • 3
    3% (6 ratings)
  • 2
    0% (1 ratings)
  • 1
    4% (9 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Feb. 11, 2025

Ako Loyalty Retargeting CRM 讓設定會員制度變得更加方便與簡單,謝謝Joanne與ako團隊在使用過程的協助,有問題都會快速解答,推薦給大家!

Using app

--

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 6, 2025

貴司Maggie與團隊服務非常有效率!系統也非常好用!

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 17, 2025

Ako Loyalty Retargeting CRM is perfect for shopify to use membership tiers and set any discounts, which helps in membership maintenance.Only wish the website description could be a little more detailed. thanks Joanne for help,she give me a lot,and very patience. (thumbs up)(thumbs up)

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 26, 2025

一個最基本的 點選折扣碼不能跟購物金並用 卻還顯示可使用的問題處理一天還沒答覆

Store

HANSDE

Using app

25 days

Total reviews

1

Average rating

1.0

5 / 5 Share

Jan. 9, 2025

When the app first launched, I gave it a try, but it felt like it wasn't fully developed at the time. This time, after scheduling another meeting to hear the introduction and see the interface in action, I realized it now meets our current expectations! Special thanks to Joanne, who assisted us from start to finish. She was incredibly diligent and responsible in her responses. Not only did she handle everything related to the app, but she also recommended other useful apps to help streamline our processes. Joanne is the best customer service representative I've ever encountered!

Using app

About 2 months

Total reviews

3

Average rating

5.0

All reviews

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