Track by Alaiko
Custom Tracking software for 360° Post Purchase Experience
Rating
5.0
feedback
4
chart
#9,786
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
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Less than a month
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Less than a year
75%
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More than a year
0%
Reviews Summary
The reviews for this Shopify App are overwhelmingly positive, with all reviewers giving it a 5-star rating. Users highly recommend the app for enhancing customer experience through proactive status emails and reducing support tickets. They praise its seamless operation and the excellent support team that assists with setup from start to finish. The app is highlighted for its ability to work well with multiple shipping providers in different regions and integrate smoothly with Klaviyo for email marketing. Users mention that it has significantly lowered their support volume and improved customer journeys, leading to a warmer reception of their brand by clients.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Nov. 29, 2023
I highly recommend this app for enhancing customer experience through proactive status emails and simultaneous reduction of support tickets. It effectively lowered our support volume, enabling us to craft superior customer journeys. Our clients now embrace our brand more warmly, making it a valuable addition to our comprehensive fulfillment services. It operates seamlessly and is overseen by an excellent team, promptly addressing inquiries and aiding in the setup process from beginning to end.
Aug. 8, 2023
Was looking for a solution that works both in the EU (DHL, UPS) and US (Amazon, USPS, UPS) and is affordable while working well with Klaviyo. This tool is great and support is very responsive. Highly recommend the App to anyone who is looking to improve the customer experience with pro-active status emails and reducing customer support tickets at the same time.
Jan. 9, 2023
Works flawlessly and is managed by a great team who are quick to answer any questions and help with the set-up from start to finish!
Jan. 2, 2023
Where is my package - Track by Alaiko. This tool helped us to significantly reduce our support volume and allowed us to create even better customer journeys for our clients. Our customers are now more receptive to our brand and it's been a great addition to our holistic fulfillment service offering. If you're looking to own your shipping communication and provide your customers with a transparent and personalized shipping experience, I highly recommend Track by Alaiko. Enis Ayari
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