Track by Alaiko for Shopify

Track by Alaiko

Custom Tracking software for 360° Post Purchase Experience

Developer
View on App Store

Rating

5.0

feedback

4

Reviews

chart

#5,152

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    0%
  • Less than a month
    0%
  • Less than a year
    75%
  • More than a year
    0%

Reviews Summary

The reviews for this Shopify app are overwhelmingly positive, with all reviewers giving it a 5-star rating. Users highly recommend the app for enhancing customer experience through proactive status emails and reducing support tickets. They praise its seamless operation and the excellent support team that assists with setup from start to finish. The app is highlighted for its ability to work well with various shipping carriers in different regions and integrate smoothly with Klaviyo. Overall, it is seen as a valuable addition to improving customer journeys and brand perception.

Highlights

Enhancing customer experience through proactive status emails and reducing support tickets
Seamless operation and excellent support team
Working well with different shipping carriers and Klaviyo integration
Improving customer journeys and brand perception
Value for money and affordability

Rating Breakdown

  • 5
    100% (4 ratings)
  • 4
    0% (0 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    0% (0 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Nov. 29, 2023

I highly recommend this app for enhancing customer experience through proactive status emails and simultaneous reduction of support tickets. It effectively lowered our support volume, enabling us to craft superior customer journeys. Our clients now embrace our brand more warmly, making it a valuable addition to our comprehensive fulfillment services. It operates seamlessly and is overseen by an excellent team, promptly addressing inquiries and aiding in the setup process from beginning to end.

Using app

--

Total reviews

6

Average rating

5.0

5 / 5 Share

Aug. 8, 2023

Was looking for a solution that works both in the EU (DHL, UPS) and US (Amazon, USPS, UPS) and is affordable while working well with Klaviyo. This tool is great and support is very responsive. Highly recommend the App to anyone who is looking to improve the customer experience with pro-active status emails and reducing customer support tickets at the same time.

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 9, 2023

Works flawlessly and is managed by a great team who are quick to answer any questions and help with the set-up from start to finish!

Store

dais

Using app

2 months

Total reviews

9

Average rating

5.0

5 / 5 Share

Jan. 2, 2023

Where is my package - Track by Alaiko. This tool helped us to significantly reduce our support volume and allowed us to create even better customer journeys for our clients. Our customers are now more receptive to our brand and it's been a great addition to our holistic fulfillment service offering. If you're looking to own your shipping communication and provide your customers with a transparent and personalized shipping experience, I highly recommend Track by Alaiko. Enis Ayari

Store

Bumpli

Using app

4 months

Total reviews

5

Average rating

5.0

All reviews

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