UnsurpassedBeauty review for AliReviews: AliExpress Reviews
July 14, 2023
I got the $10 subscription so I could import unlimited reviews from amazon. I found out I could only import 70 reviews for 1 product. So, it couldn't do what I specifically wanted and paid for. There was no trial version and no way for me to get a refund so I contacted them through chat support. This was the Customer Chat log I had with them. A complete joke. Don't waste your money. I could care less anymore if I get the refund or not. Visitor 07:11 PM can i get a refund? Evelyn Smith 07:11 PM Thank you for your message. May I know when you subscribed to Premium Plan? Visitor 07:12 PM like 10min ago Evelyn Smith 07:13 PM Once subscribed, we cannot process the refund for the Premium plan. Visitor 07:14 PM lol then why did you even ask me when i subscribed then? are you just messing with me then? Evelyn Smith 07:14 PM May I know the reason for canceling the subscription?
Dear Merchant, I hope this message finds you well. My name is Arpit, and I am the co-founder here at AliReviews. I recently came across your review of our app and I feel deeply concerned about the inconvenience you've faced. Firstly, I'd like to offer my sincerest apologies for the negative experience you had with our support agent, Evelyn. We strive to provide excellent customer service and it seems we have fallen short in this instance. Please rest assured that I will be personally addressing this issue with Evelyn to understand what went wrong, and to ensure this type of misunderstanding doesn't happen in the future. Regarding your request for a refund, I am sorry for the confusion earlier. Please allow me to clarify that although we generally do process refunds for our Premium plan once subscribed, depending on the scenario. we understand that every situation is unique and should be considered individually. Given the circumstances, we are ready to process a full refund for your subscription. We value your business and your satisfaction is our top priority. I also noticed that we sent a previous email to address your concerns, but it seems like we didn't get a response. We apologize if there was any confusion or if our message didn't reach you. If you have any further questions or concerns, please do not hesitate to reply to this email or reach out to us at our support line. Please let me know if you'd like us to take a look at the problem you are facing or just process your refund. Thank you for your understanding, and once again, we are truly sorry for any frustration caused. We hope we can make things right and regain your trust in our services. Best regards, Arpit Co-Founder - AliReviews
