MIKSER review for AliReviews: AliExpress Reviews
July 1, 2022
Im trying to reach the costumer service for quite 4 days. There is no reponse at all and im not on the free version. I pay 10$ for this very simple app and dont get any response of questions. I really dont recommend this app. Its completly buggy and as I said no costumer service. Trust me guys, dont get this app and seach for a alternative.
Dear Merchant, We are extremely sorry for the delay in response. There was an outage with our chat tool and we weren't able to reply to you in a timely manner. Our email support was live though, but since we did not receive an email from you, it took us some time to respond to you once the issue with our chat tool got resolved. That being said, the issue you had was, that you had accidentally deleted a product from your Shopify admin, and with that all of the reviews that you had spent hours translating into German also got deleted. Our team was quick enough to retrieve all of your reviews from our own backup and restore it on your new product. We also got a confirmation from you that the reviews are all restored. We once again apologize for the delay in response and we thank you for your continued support. For any further help, please feel free to reach out to us. We wish you all the success in your business. Thanks Arpit Team Zegsu
