AliReviews: AliExpress Reviews
AliReviews - Best Product Reviews App for Shopify
Rating
4.7
feedback
348
chart
#1,185
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Dec. 16, 2023
not working in my store
Dear Customer, Thank you for taking the time to share your feedback about the issue with AliReviews. We know how important it is for these reviews to be visible to your customers and are here to help you resolve this issue immediately. To better serve you, we ask that you provide us with the store access code via the email we have already sent to you. This allows us to troubleshoot the issue more efficiently and ensure a quick resolution. We greatly appreciate your cooperation in this matter. Rest assured that we are committed to providing you with the best possible service and support. If you need any other help, please let us know. We look forward to your response and are committed to resolving this issue to your satisfaction. Best regards, Arpit Customer support team AliReviews
Dec. 13, 2023
L'application est très bien faite, elle est intuitive et très simple à utiliser
Dec. 12, 2023
this is so easy to operate and there are online guids avaliable to help for any inconvinence i definately recomend this app
Dec. 12, 2023
Perfect support super cool App, looks great on the website and I got my questions answered in seconds. Highly recommend this App.
Dec. 10, 2023
I recently had an outstanding customer service experience when facing a technical issue. Despite the late hour at 1:00 am, the representative patiently guided me through the resolution steps, demonstrating exceptional professionalism and dedication. I highly appreciate their assistance and wholeheartedly recommend them.
Dec. 7, 2023
Vergisst bitte alle anderen Apps mit überteuerten Preisen. Hier gibt es ein kostenlosen Plan inkl. 30 Bewertungen x 5 Produkte und der andere Plan kostet nur 9,99 pro Monat & einen sehr guten Kundenservice. Hilfe war von Anfang an da, vielen Dank!!!
Dec. 6, 2023
Unfortunately, my experience was far from satisfactory. I feel compelled to share my feedback to highlight some significant weaknesses in the app. Firstly, the user interface is not at all intuitive. Navigating through the app feels cumbersome, and it's challenging to find the features I need. A more user-friendly design would greatly enhance the overall experience. Additionally, I noticed a lack of exporting review on the app. For those valuable reviews our customers left and we can't export them out!! Moreover, the app's search functionality is unreliable. It often fails to retrieve accurate results, making it difficult to find specific reviews or products. This undermines the app's core purpose and severely impacts its utility. Furthermore, the absence of clear guidelines for users makes the reviewing process confusing. Users need more explicit instructions on how to navigate the app and make the most out of its features. Clarity in this aspect is crucial for a positive user experience.
Dear valued user, Thank you for taking the time to share your candid feedback about your experience with our app. We deeply regret to hear that your interaction with the app was less than satisfactory. Your insights are invaluable to us as we strive to enhance our service. We want to inform you that we are currently working on a comprehensive redesign of our app to address the concerns you've highlighted. We aim to make the app more robust, intuitive, and user-friendly. This redesign will focus on improving the user interface to ensure smoother navigation and easier access to key features, making the overall experience more enjoyable and efficient. Regarding the issue of exporting reviews, we understand the importance of this feature and are diligently working to incorporate it in our upcoming update. We recognize the value these reviews hold for our users and are committed to making this process as seamless as possible. We are also enhancing the search functionality to ensure it provides accurate and relevant results, aligning with the core purpose of our app. This improvement is a top priority for us, as we understand its critical role in the app's utility. Furthermore, we acknowledge the need for clearer guidelines and instructions within the app. To address this, our redesign will include more explicit instructions and guidance, assisting users in navigating the app effectively and making the most out of its features. Your feedback is a crucial part of our development process, and we are grateful for the opportunity to make necessary improvements. We are committed to delivering a product that not only meets but exceeds your expectations. Please feel free to reach out to our support team if you have any more suggestions or need assistance with any other issues. We are here to help. Thank you once again for your valuable input. Warm regards, Arpit from Zegsu