AliReviews: Product Reviews
AliReviews - Best Product Reviews App for Shopify
Rating
4.7
feedback
54
chart
#2,084
All reviews
Review RSS Feed
Jan. 15, 2024
Dec. 10, 2023
I recently had an outstanding customer service experience when facing a technical issue. Despite the late hour at 1:00 am, the representative patiently guided me through the resolution steps, demonstrating exceptional professionalism and dedication. I highly appreciate their assistance and wholeheartedly recommend them.
Dec. 6, 2023
Unfortunately, my experience was far from satisfactory. I feel compelled to share my feedback to highlight some significant weaknesses in the app. Firstly, the user interface is not at all intuitive. Navigating through the app feels cumbersome, and it's challenging to find the features I need. A more user-friendly design would greatly enhance the overall experience. Additionally, I noticed a lack of exporting review on the app. For those valuable reviews our customers left and we can't export them out!! Moreover, the app's search functionality is unreliable. It often fails to retrieve accurate results, making it difficult to find specific reviews or products. This undermines the app's core purpose and severely impacts its utility. Furthermore, the absence of clear guidelines for users makes the reviewing process confusing. Users need more explicit instructions on how to navigate the app and make the most out of its features. Clarity in this aspect is crucial for a positive user experience.
Dear valued user, Thank you for taking the time to share your candid feedback about your experience with our app. We deeply regret to hear that your interaction with the app was less than satisfactory. Your insights are invaluable to us as we strive to enhance our service. We want to inform you that we are currently working on a comprehensive redesign of our app to address the concerns you've highlighted. We aim to make the app more robust, intuitive, and user-friendly. This redesign will focus on improving the user interface to ensure smoother navigation and easier access to key features, making the overall experience more enjoyable and efficient. Regarding the issue of exporting reviews, we understand the importance of this feature and are diligently working to incorporate it in our upcoming update. We recognize the value these reviews hold for our users and are committed to making this process as seamless as possible. We are also enhancing the search functionality to ensure it provides accurate and relevant results, aligning with the core purpose of our app. This improvement is a top priority for us, as we understand its critical role in the app's utility. Furthermore, we acknowledge the need for clearer guidelines and instructions within the app. To address this, our redesign will include more explicit instructions and guidance, assisting users in navigating the app effectively and making the most out of its features. Your feedback is a crucial part of our development process, and we are grateful for the opportunity to make necessary improvements. We are committed to delivering a product that not only meets but exceeds your expectations. Please feel free to reach out to our support team if you have any more suggestions or need assistance with any other issues. We are here to help. Thank you once again for your valuable input. Warm regards, Arpit from Zegsu
April 2, 2024
Monica problem solved with me until we had success. Thanks for the great service.
Aug. 21, 2023
The app functions properly and looks great. Isabella was prompt, friendly, and solved my technical issues. Thank you!
July 18, 2023
fast response. useful tools for me. I move reviews from my Amazon store and it is convenient! I will explore more in this app !
June 19, 2023
Amazing customer service! Ali Reviews App is a game-changer for e-commerce! Seamless integration, powerful customization, and excellent support. Boost your credibility and increase conversions. Highly recommended!
April 18, 2023
I downloaded the ali reviews app yesterday and downloaded 4 products. I upgraded to the premium version and can now also edit the reviews. The reviews loaded straight onto my website and look brilliant. However, at the moment I can't drag and drop them too below my extra content sections. Great product. Peter
March 7, 2023
Very responsive and good support. I like the ap it's very easy to use. I think it will help boost my sales.
Dear Merchant, Thank you for taking the time to share your positive experience with AliReviews. We're thrilled to hear that you find our app easy to use and that our support team has been helpful and responsive. Our team strives to provide excellent customer service, and we're glad to see that we were able to meet your expectations. We're also pleased to hear that you believe AliReviews will help boost your sales. We designed our app to help businesses like yours increase their credibility and build trust with their customers through honest and transparent reviews. Thank you again for your kind words and for choosing AliReviews. If you ever need any assistance or have any questions, please don't hesitate to reach out to our support team. Best regards, Arpit Team Zegsu
March 2, 2023
The app is excellent and the team is very agile and responds to support queries very swiftly. Overall I think all stores serving both Amazon and Shopify should have this app.
Dec. 21, 2022
Buena aplicación para gestionar las reviews de tu tienda, muy rápidos y atentos con el cliente, la recomiendo 100%
Sept. 8, 2022
This is a good app. I had a problem with it and AliReviews took care of the issue as soon as they learned of it.
July 13, 2022
Happy with it so far. Great customer service! Responded within 24 hours and even followed up to make sure I received a good result.
Thank you so much for your review. We are glad to know that AliReviews is adding value to your store. We wish you all the success in your business :) Thanks Arpit Team Zegsu