All reviews

Rating Breakdown

  • 5
    79% (585 ratings)
  • 4
    9% (65 ratings)
  • 3
    1% (9 ratings)
  • 2
    1% (10 ratings)
  • 1
    9% (70 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

July 7, 2018

They have a large selection of pretty cool products and their support is 24/7 by chat and very helpfull, Razi helped me out alot just now.

Using app

About 1 month

Total reviews

6

Average rating

5.0

4 / 5 Share

July 7, 2018

This app is versatile and useable and very thorough for mid-level business people as so.

Using app

About 1 year

Total reviews

4

Average rating

3.0

5 / 5 Share

July 7, 2018

Ali Express Customer Support by Rabbani is the best! He helped me with all of my issues and now we are ready to sell!

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 6, 2018

Excellent, Razi walked me right through my situation. I have no problem contacting the help desk because they know their product.

Using app

6 days

Total reviews

1

Average rating

5.0

5 / 5 Share

July 6, 2018

I would like to say... Thank you very much Rabbani for your amazing voice call which solved my chrome extension problem very quickly. Great service Merid

Store

Meride

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

July 6, 2018

Rabani was great! Had issues with amazon importing over & he helped me to figure out what the issue was. He was very helpful & patient. Thx.

Using app

About 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

July 3, 2018

Just received some valuable help from Razi, part of the support team. I was stuck, but she identified the problem immediately and got me going! As an aside, be sure to enable pop ups before attempting to fulfill orders on AliExpress. Thanks, Razi!

Store

Lotzuv

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

July 2, 2018

i LOVE IT GREAT PRODUCTS AND EXCELLENT CUSTOMER SERVICE I GOT STUCK AND NEEDED HELP ON PRICE CHANGE FIXED RATES AND SAI RAGHAV WAS THE NICEST MOST PATIENT EXPERT I COULD HAVE CONTACTED ON THE LIVE HELP TOTAL EXPERIENCE WAS VERY WELCOMING I DEF WOULD RECOMMEND

Using app

5 days

Total reviews

1

Average rating

5.0

5 / 5 Share

June 28, 2018

I had an a+++++++++++++++++++++ expeience with Anuradha this morning she was very helpful and patient in helping me set up my store. She was very thorough in step by step in what to do next, because its often said that its easy in setting up the website, but that's not always so in most cases. I commend her for her expertise.

Using app

7 months

Total reviews

2

Average rating

5.0

5 / 5 Share

June 27, 2018

This is the easiest way to place orders on these sites! When I have a question about auto syncing my items without changing prices Anuradha was a blessing and walked me through everyhting! Love this app!

Using app

10 days

Total reviews

2

Average rating

5.0

1 / 5 Share

June 27, 2018

I never really used the app because I don't source from Aliexpress. I have been going back and forth with them and Shopify billing about being charged $5 for well over a week now. They claim I installed the app back on Mar 8 and uninstalled it on Apr 6th. Then, again in May for one day (which was really a few hours because I was boiling the midnight oil) while working on my site. To my surprise, I was billed $5 on my Jun for the app! Contacted them and Shopify billing, but there response was that a I had the app for almost 30 days (which I don't believe because Shopify automatically bills in monthly increments) and installing it this one day made a charge. I don't care about $5, but it's the principal that they choose to go back and forth when there is clearly a billing issue! Oh well, guess this review will let others know... clearly a 7 day trial IS NOT free! One star based on the fact that I'm arguing about $5. Don't care if the app works or not; I don't source w/ Aliexpress.

Using app

29 days

Total reviews

7

Average rating

4.4

5 / 5 Share

July 13, 2018

the support of anuradha was really a lot of help! The top !! Anuradha is the best operator of aliexpress support !!

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

June 23, 2018

These guys are awesome. The upgraded plan is well worth it if you plan to source products from North America. Rabbani is very helpful and available surprisingly quickly

Using app

6 days

Total reviews

2

Average rating

4.5

5 / 5 Share

June 23, 2018

I am here to say thanks so much for customer service (Rabbani )who was very very supprt to me to know mre things about the program and its settings thanks so much just it have to import in bulk .. it is very important Thanks so much

Using app

About 13 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

June 23, 2018

I contacted the live support and I spoke to Razi. Razi was very informative, I was having trouble fulfilling an order and Razi helped me out! Thank you for your support, You did a great job!

Using app

7 months

Total reviews

1

Average rating

5.0

1 / 5 Share

June 22, 2018

This is the worse dropshipping site. The chat continues to close that my questions will not get answered. I'm unable to fulfill an order because the items will not load. The category section will not allow me to search for specific category. This truly horrible because now I have to issue for a refund because the orders did go out on time. Definitely not worth the $20.

Using app

12 days

Total reviews

2

Average rating

1.5

5 / 5 Share

June 22, 2018

Rabanni helped me out so much by answering all of my questions and giving me a step by step tutorial on exactly what I needed:) It was a big help!

Using app

4 months

Total reviews

2

Average rating

5.0

5 / 5 Share

June 19, 2018

Great support from sai raghav, keep it up.

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

June 20, 2018

I love the application very good, and more for the support of support that they try to solve your doubts until the last ones, and personna that attends and that I always got to solve my doubts is Anuradha, very good person. I hope they continue with all of us that we need a lot of support.

Store

Maxlen

Using app

4 days

Total reviews

4

Average rating

4.0

5 / 5 Share

June 16, 2018

good support from said raghav, and people always there for support

Using app

3 months

Total reviews

1

Average rating

5.0