Jeans4you.shop review for Dropshipman: Easy Dropshipping
May 6, 2024
We have experienced many problems with this app recently: Our agent is on holiday too often, and no one is assigned to replace her, so they are off. We started to receive customer complaints about poor quality products, and their quantity inspections need to be fixed as promised. Tracking codes need to be updated accurately. Some orders are lost.
Hello, Thank you for taking the time to share your feedback. We're genuinely sorry to hear about the challenges you've been facing. We understand how important reliable support, quality control, and accurate tracking are for your business. Regarding the concerns you've raised: Agent Availability: We apologize for the inconvenience caused by the frequent unavailability of your assigned agent. Our team is actively working on ensuring that all agents' roles are properly covered during their time off to avoid any service interruptions. Product Quality and Inspections: We take product quality seriously, and we’re sorry to hear about your customer complaints. Please rest assured that we are addressing the issue with our suppliers to ensure better quality control and quantity inspections as promised. Tracking Updates and Lost Orders: We understand the frustration with tracking code accuracy and lost orders. Our team is investigating the situation to improve the reliability of our tracking system and reduce any future issues. One of our agents has already reached out to you via email to discuss these matters in more detail and find solutions that will best support your business moving forward. Please check your inbox, and feel free to reply if you have any further questions or concerns. We truly appreciate your patience and understanding as we work to resolve these issues. Best regards, Dropshipman Support Team
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