Buynova review for Dropshipman: Easy Dropshipping
Aug. 7, 2025
Warning on AliExpress Import: Support Creates Confusion!!! I'm writing this review after a confusing and frustrating experience with Dropshipman's customer support. I was considering subscribing to a paid plan, but a simple live chat left me with more questions than answers. First, I noticed a discrepancy in the app settings where an "Advanced Pricing" feature required a "Pro Plan," but the plan description only mentioned "Basic Pricing." The support agent, Joe, simply told me to "kindly disregard that feature for now" and that it would unlock anyway. This was the first red flag. The biggest issue, however, was their "sourcing" model. I asked a very simple question: "What happens after a customer orders a product I imported from AliExpress?" I was expecting a simple one-click fulfillment process, similar to other apps. Instead, the support agent gave me contradictory and confusing answers. He claimed that the AliExpress order wouldn't be fulfilled by AliExpress. Instead, it would "automatically undergo a sourcing process" to find a new supplier, which could take 1-5 days. This is a fundamental and critical difference from standard AliExpress dropshipping. It seems the app is designed to push you away from a simple AliExpress automation model and towards a more complex agent-based service. I also asked about the "Full Order Tracking" feature, which is only listed in the most expensive plan. His answer confirmed my suspicion: basic tracking is likely limited or manual in the cheaper plans. I almost subscribed without knowing these crucial details. My advice to anyone considering Dropshipman is to ask very specific questions about their fulfillment process and pricing before committing to a plan. It's very easy to book a plan, perhaps even for a whole year, and only later realize that the app doesn't work the way it is advertised on the website. The communication from support was unclear and the business model seems to be more complex than what is advertised.
Hello Buynova, Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience with our support team left you feeling confused and frustrated—that is never the experience we want for any of our users. We appreciate you bringing up the concerns regarding the “Advanced Pricing” feature, the fulfillment flow for AliExpress-imported products, and the clarity around our tracking options. Your comments have helped us identify important areas where we can improve both our communication and how we present information within the app. We also acknowledge the confusion caused and the mismatch between feature labels and plan descriptions. These have since been escalated to our product team to ensure better alignment and more transparent communication moving forward. Additionally, one of our team has already reached out to you via email to help clarify the confusion and offer direct assistance. We would truly appreciate the opportunity to walk you through the fulfillment process in more detail and ensure that everything is fully understood. Thank you again for giving us a try and for helping us improve. Best regards, Dropshipman Support Team
All-in-one dropshipping supplier with AliExpress, Alibaba,Temu