The Academia Apothecary review for Dropshipman: Easy Dropshipping

Sept. 21, 2022

So far, my experience with Dropshipman has been pretty positive. At first, the fulfillment process was extremely confusing and I had to reach out to customer service nearly every day to figure it out, but once I got the hang of things, everything was great. I would advise DSM to improve their tutorial videos to help newer users, as I think what's available right now isn't very cohesive or detailed enough for people to successfully navigate the app on their own. As for product quality, I haven't received any negative complaints from customers thus far which is a good sign that the sourcing on this app is good. Honestly, the only reason why i give 4 stars and not 5 is that there was miscommunication between a customer service agent and I earlier on in my use of the app regarding how to fulfill orders. Basically, an agent misunderstood my question on how to fulfill an order through DSM and they instructed me to place an order through aliexpress instead. That ended up leading me to deal with a horrible aliexpress seller who wouldn't refund me, a dispute, chargeback, and a month delay in delivery for my customer. Besides that one experience however, every order i've actually placed through DSM has been smooth, so although I wish that experience never occurred, what's in the past is in the past. I would just advise new users to not follow instructions blindly like I did. Lastly, DSM's customer service is amazing. The agents have been very patient and kind helping me figure out any situation i've found myself in which I greatly appreciate and special thanks to Angel, Glydel, and Elly who have been very helpful in these past few weeks! Overall, I would recommend this app and look forward to fulfilling more orders through DSM :)