Estilo Living review for Monimo: Product reviews app

May 10, 2024

Worst customer service for an app that I have experienced in all of my time on shopify. On average you wait at least a week for anything to be actioned, most my messages are either left on read, or take weeks to reply. Reviews don't display properly, if you have a 4.5 star product, it will always show as 5 full stars and not 4 and 1/2 stars, so it looks dodgy having all 5 star products showing. There is no trust badge, and limited range of showing review features. Very generic app. To any new store, invest carefully in a review app prior to starting! This is not the right choice for a growing store. If you are a dropshipping store that purely uses other platforms to pull reviews, than this is fine, but for anything more than that, use proper review apps. I have also just updated my theme, and the reviews and stars are not showing on any pages but the product page. I have messaged and messaged non-stop, and still after a week or waiting, I am still waiting for any action to fix it or even just responses! I am full of regret for getting this app in the beginning, I will be looking for another review app.