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Hello La Vie Tea Team, Thank you for taking the time to share your feedback. We truly take comments like this seriously, as they help us continuously improve our apps and the support experience we provide. Upon reviewing the conversation history, we can see that our team was actively working with you on your request and remained engaged throughout the process until the issue was resolved. While there may have been a brief delay in some of our responses, some concerns can require additional time for investigation—especially when code review or modifications are needed to properly identify and resolve the issue. That said, we sincerely apologize if this caused any frustration on your end. Your experience matters to us, and we are always committed to providing the best possible support. If there’s anything more we can assist you with, or if there’s anything we can do to improve your experience further, please don’t hesitate to reply to any of our emails or reach out to us directly at [email protected]. We’ll be more than happy to help. We truly appreciate your feedback and wish you continued success with your store. Code Black Belts Support Team

Hello Luminance Skincare, Thank you for taking the time to rate our app. We’re truly sorry to hear about the slow-loading issue you experienced. Your experience matters a lot to us, and we want to assure you that we’re fully committed to helping you get this resolved as quickly as possible. We’ve checked on our side, but unfortunately, we didn’t find any chat or email correspondence regarding this issue. We would have been more than happy to assist you sooner had we known. Please rest assured that we’re here to help, and given the chance, we’d like to look into this for you right away. Our team has been trying to reach you, but we haven’t received a response yet. We also noticed that the app is currently disabled on your store, which prevents us from running tests and properly diagnosing the issue. Once we regain access or hear back from you, we’ll make this our top priority and ensure everything is working smoothly for you. We truly value your feedback, and we’re committed to turning this experience around. Your satisfaction is extremely important to us, and we want to make sure the app performs exactly as you expect. Please feel free to reach out to us at your convenience or contact us directly at [email protected] so we can assist you immediately. We’re here for you and ready to help every step of the way. Hoping to hear from you soon! Code Black Belt Support Team